YM
Yonela M
1 reviews | Active since Jan 2024
03 Feb 2026, 12:03
Disgusting business tactics
I stored my belongings from October to January.I sent them two emails that we are moving out it then all of a sudden I owe money.I have never paid rent later than the 3rd of each month,but they say that I paid my rent late so they added an additional fee.I would send proof of payment each and every time I paid my rent.Now they are claiming that they didn’t know that I was paying. I want my belongings and they now state that I can’t get my belongings without paying the amount for failed debit orders and rent for February which I informed them in due time that I would be moving out.This company is actually a bully and uses the fact your belongings are with them and that you need them as leverage.So how am I going to survive without a fridge and a microwave?Will they offer their houses for me to store and cook my food there?I am utterly disappointed and disgusted by that company and for your sanity do not store your belongings there.
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Yonela M's updateReviewer Update
04 Feb 2026, 08:48I kept my belongings(furniture and clothes)at storage king.I sent them two emails stating that I am moving at the end of January and they ignored my message and just sent an email saying that I must make sure that my account is fully paid.Upon checking the ledger I noticed that there are charges of late payment and failed debit ordersI contacted their finance department and I was informed that I paid late and the debit orders bounces.I then asked them what are the payment types that are stipulated in my contract and they said that it is either a debit order or an EFT payment.Their debit orders go off on the 25th of each month and I get paid on the 28th.I would do an EFT payment and then send proof of payment to to one of the finance guys. I was shocked and appalled when I saw that I now owe these amounts and I was informed that it was because I cancelled a debit from my account.My question was to them why would they debit when I have already paid?They answered by saying that they hadn’t seen payment.I send proof of payment every month,why don’t they reconcile their accounts effectively?They mentioned that I paid late in December and then I sent them the POP again which showed that I paid on the first and the 30th of December 2025,yet there is a late payment fee for December.I am tired of going back and forth with them I just want my belongings.IlWhen I took my belongings to be stored by them I stayed at a place that had furniture so I didn’t have to have furniture or electronics at the time.Now I am without a fridge and microwave which a not a luxury but a need.I have medication that needs to be stored in a fridge but I have been forced to go without a fridge.I had to move from PTA and Leave my things behind and just move with the ones that I had at the time.Going back and forth is costly and time consuming.I hope this matter gets sorted out as I am emotionally exhausted.Why does one company have so many bad reviews?
YM
Yonela M's update04 Feb 2026, 08:48
Reviewer Update
I kept my belongings(furniture and clothes)at storage king.I sent them two emails stating that I am moving at the end of January and they ignored my message and just sent an email saying that I must make sure that my account is fully paid.Upon checking the ledger I noticed that there are charges of late payment and failed debit ordersI contacted their finance department and I was informed that I paid late and the debit orders bounces.I then asked them what are the payment types that are stipulated in my contract and they said that it is either a debit order or an EFT payment.Their debit orders go off on the 25th of each month and I get paid on the 28th.I would do an EFT payment and then send proof of payment to to one of the finance guys. I was shocked and appalled when I saw that I now owe these amounts and I was informed that it was because I cancelled a debit from my account.My question was to them why would they debit when I have already paid?They answered by saying that they hadn’t seen payment.I send proof of payment every month,why don’t they reconcile their accounts effectively?They mentioned that I paid late in December and then I sent them the POP again which showed that I paid on the first and the 30th of December 2025,yet there is a late payment fee for December.I am tired of going back and forth with them I just want my belongings.IlWhen I took my belongings to be stored by them I stayed at a place that had furniture so I didn’t have to have furniture or electronics at the time.Now I am without a fridge and microwave which a not a luxury but a need.I have medication that needs to be stored in a fridge but I have been forced to go without a fridge.I had to move from PTA and Leave my things behind and just move with the ones that I had at the time.Going back and forth is costly and time consuming.I hope this matter gets sorted out as I am emotionally exhausted.Why does one company have so many bad reviews?