Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Spur Steak Ranches shows a deeply divided experience. Where individual waiters and managers are named, customers describe warmth, birthday magic and genuine service recovery. Elsewhere the brand promise breaks down through long unattended waits, undercooked or cold meals, hygiene incidents and failing voucher systems. Customer Service and Staff Conduct (2.8) carries the brand; every other theme sits well below expectation.
Top Strengths:
- •Customer Service & Staff Conduct: Customers repeatedly name waiters and managers such as Zolile, Vusi, Sithabile, Bekezela, Owethu and Quelin as the reason they return. A recurring theme is strong personal recovery, with staff chasing down guests to apologise and replace meals.
TrustIndex
3.6
NPS Score
-22
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Spur Steak Ranches
What do customers say about Spur Steak Ranches?
Based on recent customer reviews, Spur Steak Ranches shows a deeply divided experience. Where individual waiters and managers are named, customers describe warmth, birthday magic and genuine service recovery. Elsewhere the brand promise breaks down through long unattended waits, undercooked or cold meals, hygiene incidents and failing voucher systems. Customer Service and Staff Conduct (2.8) carries the brand; every other theme sits well below expectation.
What is Spur Steak Ranches's biggest strength?
Spur Steak Ranches's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Staff Conduct. Customers repeatedly name waiters and managers such as Zolile, Vusi, Sithabile, Bekezela, Owethu and Quelin as the reason they return. A recurring theme is strong personal recovery, with staff chasing down guests to apologise and replace meals.
What are the most common complaints about Spur Steak Ranches?
The most common complaint about Spur Steak Ranches, based on Hellopeter's AI analysis of recent customer reviews, is Hygiene, Cleanliness & Store Conditions. Customers consistently report cockroaches on tables, foreign objects including hair and plastic, uncleared dirty tables and flies. Multiple families describe vomiting and diarrhoea after meals, with managers frequently offering no meaningful response.
Is Spur Steak Ranches trustworthy?
Spur Steak Ranches has a TrustIndex of 3.6 out of 10 on Hellopeter, based on 273 reviews in the last 12 months. Hellopeter has tracked Spur Steak Ranches across 5,713 total reviews. How is the TrustIndex calculated? →
Recent reviews (273)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2023
TREATING CUSTOMER FAIRLY
Spur Steak Ranches (JABULANI MALL) SOWETO DO A DISCLAIMER THAT SAYS LOW-BUDGET PEOPLE ARE NOT ALLOWED; RATHER, MAKE ME LOOK LIKE A FOOL BY CHANGING DIFFERENT WAITERS FOR ME AND MAKING FUN OF ME!!!!
1 reviews | Active since Sept 2023
TREATING CUSTOMER FAIRLY
Spur Steak Ranches (JABULANI MALL) SOWETO DO A DISCLAIMER THAT SAYS LOW-BUDGET PEOPLE ARE NOT ALLOWED; RATHER, MAKE ME LOOK LIKE A FOOL BY CHANGING DIFFERENT WAITERS FOR ME AND MAKING FUN OF ME!!!!
1 reviews | Active since Mar 2009
Tacoma Spur Bela Bela
Visited Tacoma Spur in Bela Bela and ordered the schnitzel. I insisted on normal bread crumbs instead of the thick and crunchy panko coating. My waiter Maxwell went out of his way to get breadcrumbs from an establishment next door and handed to the chef. Thank you Maxwell andTacoma Spur situated in the Forever resort
1 reviews | Active since Mar 2009
Tacoma Spur Bela Bela
Visited Tacoma Spur in Bela Bela and ordered the schnitzel. I insisted on normal bread crumbs instead of the thick and crunchy panko coating. My waiter Maxwell went out of his way to get breadcrumbs from an establishment next door and handed to the chef. Thank you Maxwell andTacoma Spur situated in the Forever resort
1 reviews | Active since May 2020
Worse service at Spur Emperors Palace.
Very disappointed with the service at Spur Emperors Palace, On Sunday 12/09/26 my colleague and I came to order 6 takeaway meals for our team. We informed the waiter that 2 meals would be paid with a business card and 4 meals would be paid with Emperors Palace vouchers. The waiter who assisted us then informed us that he would not receive any tips from the voucher payments and demanded that we pay him a cash tip for the 4 voucher meals. He proceeded to refuse to bill the 4 meals together and insisted that each meal must be paid for separately, mind you the vouchers were in batches of R250 each. Throughout the interaction, he kept stating that he was doing us a favour by serving us because he would not benefit from the order. This behaviour was unprofessional, embarrassing, and completely unacceptable. I might not know the agreement between spur and Emperors Palace but a customer should never be made to feel guilty for using a valid payment method, nor be pressured for tips.
1 reviews | Active since May 2020
Worse service at Spur Emperors Palace.
Very disappointed with the service at Spur Emperors Palace, On Sunday 12/09/26 my colleague and I came to order 6 takeaway meals for our team. We informed the waiter that 2 meals would be paid with a business card and 4 meals would be paid with Emperors Palace vouchers. The waiter who assisted us then informed us that he would not receive any tips from the voucher payments and demanded that we pay him a cash tip for the 4 voucher meals. He proceeded to refuse to bill the 4 meals together and insisted that each meal must be paid for separately, mind you the vouchers were in batches of R250 each. Throughout the interaction, he kept stating that he was doing us a favour by serving us because he would not benefit from the order. This behaviour was unprofessional, embarrassing, and completely unacceptable. I might not know the agreement between spur and Emperors Palace but a customer should never be made to feel guilty for using a valid payment method, nor be pressured for tips.
1 reviews | Active since Feb 2026
Anniversary flop
Today was my anniversary. Traveled a distance to Fish Hoek spur. Arrived at 12:40 with my wife. Waiter Israel came and showed us a seat and we said window and he took us to the window. He came with the menu and we ordered. We waited and he assisted other tables as clients came in. One table was done and had their deserts delivered by him and that was also done. Time started ticking and it’s was the 3:15. Called him and he probably could not hear but not once did he come to our table and tell us food is almost done or so or how far the food will be . At 13:25 my wife got up and went to the waiter and asked him where is the food we waiting and he went to the manager. The manager was very surprised but did not say anything like wait let’s see because my wife said we also going now. He got up and went to his computer and after wards he went to the kitchen with the waiterbut did not tel us what he will do. We then decided to leave the place. Not even did one of them come call us and apologise to us. Can u believe this on our 35 anniversary this is how I’m treated all the way from Mitchell’s plain to fish hole because we love the place and scenery. I ended up at the fish shop eating fish and chips on my 35 Aniversary. Spur I can’t believe this how I was treated .
1 reviews | Active since Feb 2026
Anniversary flop
Today was my anniversary. Traveled a distance to Fish Hoek spur. Arrived at 12:40 with my wife. Waiter Israel came and showed us a seat and we said window and he took us to the window. He came with the menu and we ordered. We waited and he assisted other tables as clients came in. One table was done and had their deserts delivered by him and that was also done. Time started ticking and it’s was the 3:15. Called him and he probably could not hear but not once did he come to our table and tell us food is almost done or so or how far the food will be . At 13:25 my wife got up and went to the waiter and asked him where is the food we waiting and he went to the manager. The manager was very surprised but did not say anything like wait let’s see because my wife said we also going now. He got up and went to his computer and after wards he went to the kitchen with the waiterbut did not tel us what he will do. We then decided to leave the place. Not even did one of them come call us and apologise to us. Can u believe this on our 35 anniversary this is how I’m treated all the way from Mitchell’s plain to fish hole because we love the place and scenery. I ended up at the fish shop eating fish and chips on my 35 Aniversary. Spur I can’t believe this how I was treated .
1 reviews | Active since Mar 2020
Compliment for Exceptional Service – Boikanyo at Spur southgate
Dear Spur Southgate Management Team, I would like to take a moment to compliment Boikanyo for the world-class service he provided to us during our visit to Spur Southgate yesterday, Saturday, 12 September. We were seated at Table 60 and were served by him from approximately 17:00 to 19:00. Having worked in the sales and service industry for more than a decade across different banking institutions, I have had the opportunity to interact with many exceptional service professionals. However, I can honestly say that I have rarely encountered someone as soft-spoken, attentive, respectful and genuinely service-oriented as Boikanyo. His approach to customer service stood out. He was professional, patient and attentive without ever being intrusive. He made us feel welcomed and valued, and his manner of engaging with us demonstrated a level of emotional intelligence and customer care that is truly commendable. Employees like Boikanyo are a great asset to any organisation. I sincerely hope that Spur Southgate recognises his contribution, retains him and continues to nurture his development, because people with his attitude and approach to customer service can make a significant difference to the customer experience and the reputation of the business. Please convey my sincere appreciation and congratulations to Boikanyo. He represented Spur exceptionally well, and I believe his service deserves to be recognised. Well done, Boikanyo, and thank you for making our visit a memorable one. Kind regards, (Mr) Takatso M
1 reviews | Active since Mar 2020
Compliment for Exceptional Service – Boikanyo at Spur southgate
Dear Spur Southgate Management Team, I would like to take a moment to compliment Boikanyo for the world-class service he provided to us during our visit to Spur Southgate yesterday, Saturday, 12 September. We were seated at Table 60 and were served by him from approximately 17:00 to 19:00. Having worked in the sales and service industry for more than a decade across different banking institutions, I have had the opportunity to interact with many exceptional service professionals. However, I can honestly say that I have rarely encountered someone as soft-spoken, attentive, respectful and genuinely service-oriented as Boikanyo. His approach to customer service stood out. He was professional, patient and attentive without ever being intrusive. He made us feel welcomed and valued, and his manner of engaging with us demonstrated a level of emotional intelligence and customer care that is truly commendable. Employees like Boikanyo are a great asset to any organisation. I sincerely hope that Spur Southgate recognises his contribution, retains him and continues to nurture his development, because people with his attitude and approach to customer service can make a significant difference to the customer experience and the reputation of the business. Please convey my sincere appreciation and congratulations to Boikanyo. He represented Spur exceptionally well, and I believe his service deserves to be recognised. Well done, Boikanyo, and thank you for making our visit a memorable one. Kind regards, (Mr) Takatso M
1 reviews | Active since Jul 2019
SPUR distaste for life!!!!
Spur @ Canal Walk Cape Town is a disgrace. Fries aren't cooked properly, no onion rings, only batter on a plate thats been dragged through oil. 1 piece of mushroom on a cheddarnelt steak. How disgusting that you still charge for this and expect a customer to pay. Sis on you!!!!!!
1 reviews | Active since Jul 2019
SPUR distaste for life!!!!
Spur @ Canal Walk Cape Town is a disgrace. Fries aren't cooked properly, no onion rings, only batter on a plate thats been dragged through oil. 1 piece of mushroom on a cheddarnelt steak. How disgusting that you still charge for this and expect a customer to pay. Sis on you!!!!!!