Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Spur Steak Ranches shows a deeply divided experience. Where individual waiters and managers are named, customers describe warmth, birthday magic and genuine service recovery. Elsewhere the brand promise breaks down through long unattended waits, undercooked or cold meals, hygiene incidents and failing voucher systems. Customer Service and Staff Conduct (2.8) carries the brand; every other theme sits well below expectation.
Top Strengths:
- •Customer Service & Staff Conduct: Customers repeatedly name waiters and managers such as Zolile, Vusi, Sithabile, Bekezela, Owethu and Quelin as the reason they return. A recurring theme is strong personal recovery, with staff chasing down guests to apologise and replace meals.
TrustIndex
3.4
NPS Score
-31
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About Spur Steak Ranches
What do customers say about Spur Steak Ranches?
Based on recent customer reviews, Spur Steak Ranches shows a deeply divided experience. Where individual waiters and managers are named, customers describe warmth, birthday magic and genuine service recovery. Elsewhere the brand promise breaks down through long unattended waits, undercooked or cold meals, hygiene incidents and failing voucher systems. Customer Service and Staff Conduct (2.8) carries the brand; every other theme sits well below expectation.
What is Spur Steak Ranches's biggest strength?
Spur Steak Ranches's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Staff Conduct. Customers repeatedly name waiters and managers such as Zolile, Vusi, Sithabile, Bekezela, Owethu and Quelin as the reason they return. A recurring theme is strong personal recovery, with staff chasing down guests to apologise and replace meals.
What are the most common complaints about Spur Steak Ranches?
The most common complaint about Spur Steak Ranches, based on Hellopeter's AI analysis of recent customer reviews, is Hygiene, Cleanliness & Store Conditions. Customers consistently report cockroaches on tables, foreign objects including hair and plastic, uncleared dirty tables and flies. Multiple families describe vomiting and diarrhoea after meals, with managers frequently offering no meaningful response.
Is Spur Steak Ranches trustworthy?
Spur Steak Ranches has a TrustIndex of 3.4 out of 10 on Hellopeter, based on 241 reviews in the last 12 months. Hellopeter has tracked Spur Steak Ranches across 5,724 total reviews. How is the TrustIndex calculated? →
Recent reviews (241)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2009
Compromising standards for costs
What can I say - your standards have dropped even lower than ever expected. I'm talking about the menu changes and "new" pecan nut sundae. A single round of soft serve in a bowl, drowned in another swirl of soft cream, plenty of sprinkled peanuts and less than half a pecan broken into three pieces. Wow, for R49-90? I understand that costs have risen, but to compromise quality and standards? That has ultimately cost you another family simply not going back to Spur. It's simply not worth it anymore - even just for a treat. (PS. Nothing wrong with the branch at all as I chatted with the manager on duty who said that things have changed. A month earlier I had thoroughly enjoyed the full serving with at least 10 pecan halves, now just crumbs.)
1 reviews | Active since Mar 2009
Compromising standards for costs
What can I say - your standards have dropped even lower than ever expected. I'm talking about the menu changes and "new" pecan nut sundae. A single round of soft serve in a bowl, drowned in another swirl of soft cream, plenty of sprinkled peanuts and less than half a pecan broken into three pieces. Wow, for R49-90? I understand that costs have risen, but to compromise quality and standards? That has ultimately cost you another family simply not going back to Spur. It's simply not worth it anymore - even just for a treat. (PS. Nothing wrong with the branch at all as I chatted with the manager on duty who said that things have changed. A month earlier I had thoroughly enjoyed the full serving with at least 10 pecan halves, now just crumbs.)
1 reviews | Active since Dec 2014
Missing item, condescending service and a resolution tied to my next purchase
I ordered food through the Spur app, including a 16-wing meal, but received only 15 wings. When I called to report this, I found both the person who answered and the manager Conrad cynical and condescending in their tone. I was told the missing wing would be added to my next order. Why should I have to place another order to receive something I have already paid for? There is no guarantee I will order from this branch again, especially after this experience. The issue is not simply one missing wing. It is how a straightforward complaint was handled. A sincere apology and a resolution that did not depend on another purchase would have made all the difference.
1 reviews | Active since Dec 2014
Missing item, condescending service and a resolution tied to my next purchase
I ordered food through the Spur app, including a 16-wing meal, but received only 15 wings. When I called to report this, I found both the person who answered and the manager Conrad cynical and condescending in their tone. I was told the missing wing would be added to my next order. Why should I have to place another order to receive something I have already paid for? There is no guarantee I will order from this branch again, especially after this experience. The issue is not simply one missing wing. It is how a straightforward complaint was handled. A sincere apology and a resolution that did not depend on another purchase would have made all the difference.
1 reviews | Active since Nov 2016
Stop serving old food drowning it in sauce
Oh my word spur mall of the south what nonsense I went there with my son thinking I am giving him a break from Panarottis oh what a foolish move that was. They got my order wrong they gave me old wings masked in so much bbq sauce three people cause be served that sauce after the managed Sam fixed the incorrect order I took. SIP of my glass of wine haha guys the **** alcohol is not in clubs only or in the hood the wine was pure water the only thing they got right was the wings I've never been so disgusted and insulted at the same time when I wanted a peaceful space to spend with my son where I get value for money but that spur showed me exactly why I should never mess around with my hard earned money spur mall of the south do better the quality of food u r serving people it's not it not even close to what we have to pay u will kill people stop passing off old meat and drowning it in sauce to try and cover that the meat is old get ur act together what nonsense is this
1 reviews | Active since Nov 2016
Stop serving old food drowning it in sauce
Oh my word spur mall of the south what nonsense I went there with my son thinking I am giving him a break from Panarottis oh what a foolish move that was. They got my order wrong they gave me old wings masked in so much bbq sauce three people cause be served that sauce after the managed Sam fixed the incorrect order I took. SIP of my glass of wine haha guys the **** alcohol is not in clubs only or in the hood the wine was pure water the only thing they got right was the wings I've never been so disgusted and insulted at the same time when I wanted a peaceful space to spend with my son where I get value for money but that spur showed me exactly why I should never mess around with my hard earned money spur mall of the south do better the quality of food u r serving people it's not it not even close to what we have to pay u will kill people stop passing off old meat and drowning it in sauce to try and cover that the meat is old get ur act together what nonsense is this
1 reviews | Active since Nov 2022
Kick out because we had a trolley
We wanted to have a lovely family time unfortunately we were turned away because we had a trolley. Mind you it's myself, my mom and 2toddlers that were already throwing a tantrum outside because we promised to allow them to play and have face painting there. How does this make sense. Spur Sausalito Heidelberg, next time please try to put a friendly person by the entrance to at least kick us out.
1 reviews | Active since Nov 2022
Kick out because we had a trolley
We wanted to have a lovely family time unfortunately we were turned away because we had a trolley. Mind you it's myself, my mom and 2toddlers that were already throwing a tantrum outside because we promised to allow them to play and have face painting there. How does this make sense. Spur Sausalito Heidelberg, next time please try to put a friendly person by the entrance to at least kick us out.
1 reviews | Active since Dec 2014
Horrible attitude from Cheyenne Spur umlazi
Cheyenne Spur umlazi needs to train their staff some customer care skills. The attitude i received from their cashier Nzuzo is not acceptable. I will not be returning to that branch anytime soon. You made a mistake when you let Sanele the previous manager go. Do better please
1 reviews | Active since Dec 2014
Horrible attitude from Cheyenne Spur umlazi
Cheyenne Spur umlazi needs to train their staff some customer care skills. The attitude i received from their cashier Nzuzo is not acceptable. I will not be returning to that branch anytime soon. You made a mistake when you let Sanele the previous manager go. Do better please
1 reviews | Active since Dec 2022
Dear Manager, I am writing to formally raise a serious complaint regarding the incident that occurred at your Spur restaurant
I have send a complaint in to sput on the 28 september no one came back 2 me yet
1 reviews | Active since Dec 2022
Dear Manager, I am writing to formally raise a serious complaint regarding the incident that occurred at your Spur restaurant
I have send a complaint in to sput on the 28 september no one came back 2 me yet