Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Speedaf is described by South African shoppers as a courier that is extremely difficult to reach and unreliable on the last mile. Recurring themes include parcels stuck on out for delivery for days, status events customers say are untrue, and customs demands that exceed the value of the goods. A small number of drivers earn genuine praise.
Top Strengths:
- •Delivery Speed & Reliability: Delivery Speed & Reliability (0.8) is the least weak theme only because a handful of Shein and AliExpress parcels land within eight to twelve days, occasionally early. Most customers describe repeated failed attempts and parcels idling in depots for weeks.
TrustIndex
1.8
NPS Score
-91
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Speedaf
What do customers say about Speedaf?
Based on recent customer reviews, Speedaf is described by South African shoppers as a courier that is extremely difficult to reach and unreliable on the last mile. Recurring themes include parcels stuck on out for delivery for days, status events customers say are untrue, and customs demands that exceed the value of the goods. A small number of drivers earn genuine praise.
What is Speedaf's biggest strength?
Speedaf's biggest strength, according to Hellopeter's AI analysis, is Delivery Speed & Reliability. Delivery Speed & Reliability (0.8) is the least weak theme only because a handful of Shein and AliExpress parcels land within eight to twelve days, occasionally early. Most customers describe repeated failed attempts and parcels idling in depots for weeks.
What are the most common complaints about Speedaf?
The most common complaint about Speedaf, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Billing & Refunds. Pricing, Billing & Refunds (0.7) draws detailed disputes over customs and duty demands exceeding item value, with handling, documentation and transfer surcharges left unexplained. Requests for SARS SAD 500 documents and tariff calculations are met with daily payment reminders.
Is Speedaf trustworthy?
Speedaf has a TrustIndex of 1.8 out of 10 on Hellopeter, based on 249 reviews in the last 12 months. Hellopeter has tracked Speedaf across 415 total reviews. How is the TrustIndex calculated? →
Recent reviews (249)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2022
SPEEDAF-Unreliable & posting Untrue status updates
Speedaf Courier Service is extremely difficult to reach and, unreliable in South Africa. There are recurring issues with parcels remaining on "Out for Delivery" for several days. Delivery status updates are also inaccurate, with repeated claims that the recipient was "unreachable." In my case, there were no missed calls or messages on either of the two supp**** cellphone numbers, and the delivery address was manned and available to receive the parcels. Customers should be able to rely on accurate tracking information and reasonable communication from the courier service,which is not the case with Speedaf.
1 reviews | Active since Oct 2022
SPEEDAF-Unreliable & posting Untrue status updates
Speedaf Courier Service is extremely difficult to reach and, unreliable in South Africa. There are recurring issues with parcels remaining on "Out for Delivery" for several days. Delivery status updates are also inaccurate, with repeated claims that the recipient was "unreachable." In my case, there were no missed calls or messages on either of the two supp**** cellphone numbers, and the delivery address was manned and available to receive the parcels. Customers should be able to rely on accurate tracking information and reasonable communication from the courier service,which is not the case with Speedaf.
1 reviews | Active since Nov 2024
I am so disappointed with their service
I am so dissatisfied in Speedaf, i placed an order on Temu on the 15th of September and the estimated date for delivery was between 22 and 29 and even today i did not get my parcel when i track the status it says parcel issue (Rescheduled) how when i've been waiting for the lady that called me at 12:30 saying she has my parcel but didn't even call again later or even deliver
1 reviews | Active since Nov 2024
I am so disappointed with their service
I am so dissatisfied in Speedaf, i placed an order on Temu on the 15th of September and the estimated date for delivery was between 22 and 29 and even today i did not get my parcel when i track the status it says parcel issue (Rescheduled) how when i've been waiting for the lady that called me at 12:30 saying she has my parcel but didn't even call again later or even deliver
1 reviews | Active since Sept 2026
⚠️ SPEEDAF – VERY DISAPPOINTED WITH YOUR SERVICE I am extremely disappointed with the service I have received from Speedaf.
⚠️ SPEEDAF – VERY DISAPPOINTED WITH YOUR SERVICE I am extremely disappointed with the service I have received from Speedaf. I have had two parcels marked as "delivered", even though neither parcel was ever received by me. How can parcels be marked as delivered when they have not actually been delivered? What is even more frustrating is the lack of proper communication and assistance when trying to get answers about these missing parcels. As a customer, I expect my parcels to be handled responsibly and, if there is a problem, I expect clear communication and a proper resolution. This is not acceptable customer service. Speedaf, please investigate what happened to my two parcels and provide a proper explanation and resolution. Temu — you also need to seriously reconsider the courier services you choose to use. Customers should not have to deal with this level of frustration after placing an order through your platform. I hope Speedaf will take this matter seriously and address it properly.
1 reviews | Active since Sept 2026
⚠️ SPEEDAF – VERY DISAPPOINTED WITH YOUR SERVICE I am extremely disappointed with the service I have received from Speedaf.
⚠️ SPEEDAF – VERY DISAPPOINTED WITH YOUR SERVICE I am extremely disappointed with the service I have received from Speedaf. I have had two parcels marked as "delivered", even though neither parcel was ever received by me. How can parcels be marked as delivered when they have not actually been delivered? What is even more frustrating is the lack of proper communication and assistance when trying to get answers about these missing parcels. As a customer, I expect my parcels to be handled responsibly and, if there is a problem, I expect clear communication and a proper resolution. This is not acceptable customer service. Speedaf, please investigate what happened to my two parcels and provide a proper explanation and resolution. Temu — you also need to seriously reconsider the courier services you choose to use. Customers should not have to deal with this level of frustration after placing an order through your platform. I hope Speedaf will take this matter seriously and address it properly.
1 reviews | Active since Dec 2025
**** service
Extremely disappointing experience with Speedaf. My parcel has been marked as **"out for delivery"**, yet I have received no call from the driver and no actual delivery attempt. I have been available and checking my phone, but nobody has contacted me. I have tried contacting Speedaf through **phone calls, email and WhatsApp**, with no proper response. I have now been waiting for **two days for a response on WhatsApp**, despite repeatedly trying to get an update. The calls go unanswered, emails receive no response, and the WhatsApp service is simply not responsive. If my parcel is delayed or there is an issue with the delivery, that is understandable but customers deserve to be informed. Continuously showing that the parcel is "out for delivery" while providing no communication is extremely frustrating. This has been a very poor customer service experience. I would expect a delivery company to at least respond when a customer is actively trying to get assistance regarding their parcel.
1 reviews | Active since Dec 2025
**** service
Extremely disappointing experience with Speedaf. My parcel has been marked as **"out for delivery"**, yet I have received no call from the driver and no actual delivery attempt. I have been available and checking my phone, but nobody has contacted me. I have tried contacting Speedaf through **phone calls, email and WhatsApp**, with no proper response. I have now been waiting for **two days for a response on WhatsApp**, despite repeatedly trying to get an update. The calls go unanswered, emails receive no response, and the WhatsApp service is simply not responsive. If my parcel is delayed or there is an issue with the delivery, that is understandable but customers deserve to be informed. Continuously showing that the parcel is "out for delivery" while providing no communication is extremely frustrating. This has been a very poor customer service experience. I would expect a delivery company to at least respond when a customer is actively trying to get assistance regarding their parcel.
1 reviews | Active since Sept 2013
Worse company ever no response
*** Can't get hold of this company at all not on phone not on email my temu parcell is missing No help at all
1 reviews | Active since Sept 2013
Worse company ever no response
*** Can't get hold of this company at all not on phone not on email my temu parcell is missing No help at all
1 reviews | Active since Aug 2026
I'm so sad about the speedaf service they did me dirty and I need the order by 25 September i have to go somewhere
I placed an order on 8 September in Shein and the delivery date was between 16-23 September and now my order has been transferred to courier since 15 September and it is not moving they are not answering my texts I placed another one on 10 September and it was delivered on 21 September i want to know about my first order I need the order and the delivery date is ending on 23 September and they are avoiding me not answering my texts when I call them they say the agents are busy the whole day how come the agents to be busy the whole day
1 reviews | Active since Aug 2026
I'm so sad about the speedaf service they did me dirty and I need the order by 25 September i have to go somewhere
I placed an order on 8 September in Shein and the delivery date was between 16-23 September and now my order has been transferred to courier since 15 September and it is not moving they are not answering my texts I placed another one on 10 September and it was delivered on 21 September i want to know about my first order I need the order and the delivery date is ending on 23 September and they are avoiding me not answering my texts when I call them they say the agents are busy the whole day how come the agents to be busy the whole day