Based on recent customer reviews, Sissy Boy is facing sustained criticism centred on its online ordering and returns process. Shoppers describe orders paid for but never delivered, approved returns left uncollected for weeks, and refunds outstanding far beyond policy timeframes. Unreachable head office phone lines, unanswered emails and ignored Facebook messages leave customers chasing resolution themselves. In-store visits bring complaints about incorrectly processed returns at branches including Canal Walk and Mall of Africa, plus one report of rude treatment. Quality concerns around a handbag and faulty sneakers deepen the disappointment among longstanding loyal shoppers.
TrustIndex
1.9
NPS Score
-82
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Sissy Boy
What do customers say about Sissy Boy?
Based on recent customer reviews, Sissy Boy is facing sustained criticism centred on its online ordering and returns process. Shoppers describe orders paid for but never delivered, approved returns left uncollected for weeks, and refunds outstanding far beyond policy timeframes. Unreachable head office phone lines, unanswered emails and ignored Facebook messages leave customers chasing resolution themselves. In-store visits bring complaints about incorrectly processed returns at branches including Canal Walk and Mall of Africa, plus one report of rude treatment. Quality concerns around a handbag and faulty sneakers deepen the disappointment among longstanding loyal shoppers.
Is Sissy Boy trustworthy?
Sissy Boy has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 18 reviews in the last 12 months. Hellopeter has tracked Sissy Boy across 151 total reviews. How is the TrustIndex calculated? →
Recent reviews (18)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2026
Sissy Boy Review
I am very disappointed with Sissy boy I regret purchasing from this store. I placed my order on the 27/08/2026 I didn’t receive an order confirmation I called customer service number it went through to a receptionist who refused to give me her name she took my details and promise to speak to her manager about this till this day I never got a response mind you I paid with Pay Just Now. This store is a **** I wouldn’t recommend it to anyone.
1 reviews | Active since Aug 2026
Sissy Boy Review
I am very disappointed with Sissy boy I regret purchasing from this store. I placed my order on the 27/08/2026 I didn’t receive an order confirmation I called customer service number it went through to a receptionist who refused to give me her name she took my details and promise to speak to her manager about this till this day I never got a response mind you I paid with Pay Just Now. This store is a **** I wouldn’t recommend it to anyone.
1 reviews | Active since Sept 2025
Bad customer service
The worst customer service from sissy boy since I logged a refund on the 11 of July 2026 till today I am still waiting for collection nd each time I call them m told they will get back to be and I never got a feedback Now m hopeless
1 reviews | Active since Sept 2025
Bad customer service
The worst customer service from sissy boy since I logged a refund on the 11 of July 2026 till today I am still waiting for collection nd each time I call them m told they will get back to be and I never got a feedback Now m hopeless
1 reviews | Active since Feb 2024
Bad, pathetic service
I just can’t believe how such a big reputable store service can be so pathetic. lol I mean I’m still waiting even now and they don’t even bother communicating with me. I just didn’t know sissyboy jeans was a ****😔. I’m so sad, disappointed and heartbroken. Winter is even out while still waiting for collection and refund 😓
1 reviews | Active since Feb 2024
Bad, pathetic service
I just can’t believe how such a big reputable store service can be so pathetic. lol I mean I’m still waiting even now and they don’t even bother communicating with me. I just didn’t know sissyboy jeans was a ****😔. I’m so sad, disappointed and heartbroken. Winter is even out while still waiting for collection and refund 😓
1 reviews | Active since Feb 2024
Sissyboy jeans poor service
I purchased a tracksuit set at Sissyboy, only for the pant to fit small. I logged a return on the 18/07/2026 and it was approved on the 22/07/2026. Till to date collection did not take place and I haven’t received my refund as well. I’ve been sending emails and attempting to contact the head office landline with no luck.
1 reviews | Active since Feb 2024
Sissyboy jeans poor service
I purchased a tracksuit set at Sissyboy, only for the pant to fit small. I logged a return on the 18/07/2026 and it was approved on the 22/07/2026. Till to date collection did not take place and I haven’t received my refund as well. I’ve been sending emails and attempting to contact the head office landline with no luck.
1 reviews | Active since Jul 2015
6 weeks plus waiting for a refund!!
No customer service whatsoever. I have been trying for over 6 weeks now to get a refund. My return was approved on 18 July and despite numerous emails, phone calls and even a visit to a store I still haven't received the shipping label to return the items to you. You keep telling me I will receive it in the next day or 2, but nothing. How on earth can you run a business this way?
1 reviews | Active since Jul 2015
6 weeks plus waiting for a refund!!
No customer service whatsoever. I have been trying for over 6 weeks now to get a refund. My return was approved on 18 July and despite numerous emails, phone calls and even a visit to a store I still haven't received the shipping label to return the items to you. You keep telling me I will receive it in the next day or 2, but nothing. How on earth can you run a business this way?
1 reviews | Active since May 2020
The most PATHETIC customer services ever!
Absolutely shocking customer service! I honestly cannot understand how Sissy Boy expects customers to have confidence in the company when it is virtually impossible to contact anyone. Two weeks ago, I placed an online order for two tops. Shortly afterwards, I found the exact same items in one of your stores. On the very same day, I tried to cancel my online order by calling your customer service number and sending an email. The phone number was out of service then, and unbelievably, it is still out of service two weeks later. Not once has anyone responded to my email. The order was delivered despite my attempts to cancel it. I returned both items to a Sissy Boy store and am now still waiting for my refund. The complete lack of communication is unacceptable. No working phone line, no response to emails, and no urgency in resolving customer issues. That is not customer service—it is customer neglect. If you are unable or unwilling to provide even the most basic customer support, why are you operating an online store in the first place? Customers should not have to chase a company for weeks just to get assistance or a refund. This has been one of the worst customer service experiences I have ever had. I sincerely hope Sissy Boy starts taking its customers seriously, because at the moment, your customer service is simply non-existent.
1 reviews | Active since May 2020
The most PATHETIC customer services ever!
Absolutely shocking customer service! I honestly cannot understand how Sissy Boy expects customers to have confidence in the company when it is virtually impossible to contact anyone. Two weeks ago, I placed an online order for two tops. Shortly afterwards, I found the exact same items in one of your stores. On the very same day, I tried to cancel my online order by calling your customer service number and sending an email. The phone number was out of service then, and unbelievably, it is still out of service two weeks later. Not once has anyone responded to my email. The order was delivered despite my attempts to cancel it. I returned both items to a Sissy Boy store and am now still waiting for my refund. The complete lack of communication is unacceptable. No working phone line, no response to emails, and no urgency in resolving customer issues. That is not customer service—it is customer neglect. If you are unable or unwilling to provide even the most basic customer support, why are you operating an online store in the first place? Customers should not have to chase a company for weeks just to get assistance or a refund. This has been one of the worst customer service experiences I have ever had. I sincerely hope Sissy Boy starts taking its customers seriously, because at the moment, your customer service is simply non-existent.
1 reviews | Active since Dec 2019
Sissyboy ****med me
I placed my order at Sissyboy on the 29th of June I received a call on the 3rd and the lady who called me asked me when am I going to pick up my order because it is ready. I was so shocked becase the time I was ordering I didn't choose to pick it up in store I left my address for it to be delivered there was not even an option for me to choose to pick my order in store and I told her. She said she will communicate with the Department responsible and get back to me on Monday the 6th of July she didn't call me back till today. I tried to email them but there is no response, I tried to communicate with them via messenger on Facebook they didn't respond. I believe that they ****med me
1 reviews | Active since Dec 2019
Sissyboy ****med me
I placed my order at Sissyboy on the 29th of June I received a call on the 3rd and the lady who called me asked me when am I going to pick up my order because it is ready. I was so shocked becase the time I was ordering I didn't choose to pick it up in store I left my address for it to be delivered there was not even an option for me to choose to pick my order in store and I told her. She said she will communicate with the Department responsible and get back to me on Monday the 6th of July she didn't call me back till today. I tried to email them but there is no response, I tried to communicate with them via messenger on Facebook they didn't respond. I believe that they ****med me