6 weeks plus waiting for a refund!!

No customer service whatsoever. I have been trying for over 6 weeks now to get a refund. My return was approved on 18 July and despite numerous emails, phone calls and even a visit to a store I still haven't received the shipping label to return the items to you. You keep telling me I will receive it in the next day or 2, but nothing. How on earth can you run a business this way?