Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Sheet Street is described by shoppers as a retailer where individual store assistants can shine while the wider online and after sales machine breaks down. A recurring theme is online orders that vanish for weeks, tracking links that return nothing, and refunds that are promised then quietly abandoned. In store experiences swing sharply between warm, named helpers and staff who ignore paying customers.
Top Strengths:
- •Customer Service & Support: The strongest theme only by comparison. Customers celebrate named staff such as Gugu, Neo, Nomfundo and call centre agent Wandile for genuine, patient help, but these bright spots sit alongside widespread reports of indifference, broken promises and unanswered emails.
Replied to 77% of negative reviews
Reply time on negative reviews: 29h 46m
TrustIndex
2.8
Ranking
#9
in Furniture & Home
Reply Time
30h 8m
NPS Score
-60
Recommended: Unlikely
Replied to 77% of negative reviews
Reply time on negative reviews: 29h 46m
Nov '25 - Oct '26
Frequently Asked Questions About Sheet Street
What do customers say about Sheet Street?
Based on recent customer reviews, Sheet Street is described by shoppers as a retailer where individual store assistants can shine while the wider online and after sales machine breaks down. A recurring theme is online orders that vanish for weeks, tracking links that return nothing, and refunds that are promised then quietly abandoned. In store experiences swing sharply between warm, named helpers and staff who ignore paying customers.
What is Sheet Street's biggest strength?
Sheet Street's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. The strongest theme only by comparison. Customers celebrate named staff such as Gugu, Neo, Nomfundo and call centre agent Wandile for genuine, patient help, but these bright spots sit alongside widespread reports of indifference, broken promises and unanswered emails.
What are the most common complaints about Sheet Street?
The most common complaint about Sheet Street, based on Hellopeter's AI analysis of recent customer reviews, is Refunds, Returns & Consumer Rights. Customers describe refunds refused while undelivered orders remain open, approved refunds that never reflect, and exchanges declined over missing slips or blamed on the shopper. Several reviewers reference consumer rights, the CGSO and the National Consumer Commission after months of silence.
How does Sheet Street compare to other Retail companies?
Sheet Street scores 0.9 out of 5 on Hellopeter's AI analysis of service quality in Retail, compared to the Retail industry average of 1.6. Their strongest theme is Customer Service (1.2); their weakest is Delivery & Logistics (0.6). The top AI-rated Retail business on Hellopeter is Progenix (4.7). How is the AI Score calculated? →
Is Sheet Street trustworthy?
Sheet Street has a TrustIndex of 2.8 out of 10 on Hellopeter, based on 51 reviews in the last 12 months. They reply to 77% of negative reviews, typically within 29 hours 46 min. Hellopeter has tracked Sheet Street across 721 total reviews. How is the TrustIndex calculated? →
Recent reviews (51)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2017
Dissatisfaction
Sheet Street store in Tygervalley. On 7 October 2026, I attempted to purchase items at your store. Unfortunately, a technical glitch occurred during the transaction. The funds were successfully debited from my bank account, but the payment did not reflect on Sheet Street's side. As a result, I was not given the items I had paid for. I was advised by the store staff to return the following day, as they promised the matter would be resolved. However, when I returned, the issue remained unresolved. I subsequently returned to the store with my bank statement as proof of payment, yet I was again asked to come back while they attempted to sort out the matter. Today, 21 October 2026, I visited the store for the third time, hoping for a resolution. Unfortunately, I left without my purchased items or a refund, receiving only another promise that the matter would be escalated. I find it unacceptable that I have had to make three separate trips to the store, provide proof of payment, and repeatedly follow up on an issue that should have been investigated and resolved promptly. This situation has caused unnecessary inconvenience and frustration, and I am disappointed by the lack of accountability and effective customer service.
1 reviews | Active since May 2017
Dissatisfaction
Sheet Street store in Tygervalley. On 7 October 2026, I attempted to purchase items at your store. Unfortunately, a technical glitch occurred during the transaction. The funds were successfully debited from my bank account, but the payment did not reflect on Sheet Street's side. As a result, I was not given the items I had paid for. I was advised by the store staff to return the following day, as they promised the matter would be resolved. However, when I returned, the issue remained unresolved. I subsequently returned to the store with my bank statement as proof of payment, yet I was again asked to come back while they attempted to sort out the matter. Today, 21 October 2026, I visited the store for the third time, hoping for a resolution. Unfortunately, I left without my purchased items or a refund, receiving only another promise that the matter would be escalated. I find it unacceptable that I have had to make three separate trips to the store, provide proof of payment, and repeatedly follow up on an issue that should have been investigated and resolved promptly. This situation has caused unnecessary inconvenience and frustration, and I am disappointed by the lack of accountability and effective customer service.
1 reviews | Active since Dec 2018
Sheetstreet=SH**T service
Order#*** Extremely poor service. I ordered two tablets to collect at Karaglen, they delivered one table only. Their call centre agents have the "I DONT CARE" attitude so is the people responding to emails. The shop assistants said they don't get involved with online orders and can't even give me a phone to call their head office and they also cannot call on my behalf while I was in the store. I want the two tables that I ordered and paid for or refund my money in full If this is not resolved soon, I an going to lodge a formal complaint with the consumer ombudsman
1 reviews | Active since Dec 2018
Sheetstreet=SH**T service
Order#*** Extremely poor service. I ordered two tablets to collect at Karaglen, they delivered one table only. Their call centre agents have the "I DONT CARE" attitude so is the people responding to emails. The shop assistants said they don't get involved with online orders and can't even give me a phone to call their head office and they also cannot call on my behalf while I was in the store. I want the two tables that I ordered and paid for or refund my money in full If this is not resolved soon, I an going to lodge a formal complaint with the consumer ombudsman
1 reviews | Active since Mar 2022
Horrid service delivery.
Delivered less than 50% of my order. After 5 working days (the maximum amount of working days as per their email). Phone to find where was the remaining order. Guess what ? No stock. No notification of not having the stock. And yes I did check my spam folder. I enquire about the refund as that should be the bare minimum for this poor service. Oh we will process it in 48 hours? Now Sheet Street answer this. Did it take you 48hours to take my money. Why could this not have been processed when you realised you had no stock. I have emailed and called but nobody can answer me.
1 reviews | Active since Mar 2022
Horrid service delivery.
Delivered less than 50% of my order. After 5 working days (the maximum amount of working days as per their email). Phone to find where was the remaining order. Guess what ? No stock. No notification of not having the stock. And yes I did check my spam folder. I enquire about the refund as that should be the bare minimum for this poor service. Oh we will process it in 48 hours? Now Sheet Street answer this. Did it take you 48hours to take my money. Why could this not have been processed when you realised you had no stock. I have emailed and called but nobody can answer me.
1 reviews | Active since Jun 2024
Paid for My Order, Never Received It, and Sheet Street Has Failed to Resolve the Matter
I am extremely disappointed with the service I have received from Sheet Street. On 4 October 2026, I placed an order online and my payment went through successfully. However, I never received a valid order confirmation. When I contacted Sheet Street for assistance, I was initially informed that my order had been shipped to the courier and was given an order number. Shortly afterwards, I was told that they could not locate my order. Since then, I have been trying to get answers about my order and the payment that was taken. The matter was supposedly escalated to the relevant department, and on 7 October 2026, I was informed by the CX Escalations team that it was still under investigation and that I would receive feedback. I have continued to wait, followed up, and remained patient, but I have still not received my order or a satisfactory explanation. I have also not received a meaningful update or a definitive resolution. What is particularly frustrating is that I paid for my purchase in full, yet I am the one who has to keep chasing Sheet Street for answers. Customers should not have to spend days following up on an order that should have been processed correctly from the beginning. Being repeatedly told that a matter is "under investigation" is not an acceptable substitute for resolving it. I have communicated with customer service and the CX Escalations team, but the issue remains unresolved. I have now reached the point where I feel that my concerns are not being taken seriously. I am sharing my experience on HelloPeter because I believe customers deserve transparency, accountability, and proper communication when something goes wrong with an online purchase. I should not have to keep pursuing a company for an order I have already paid for. I hope Sheet Street takes this complaint seriously and resolves it without further unnecessary delays. As of the date of this review, my issue remains unresolved. Sheet Street, I am still waiting for answers and a resolution.
1 reviews | Active since Jun 2024
Paid for My Order, Never Received It, and Sheet Street Has Failed to Resolve the Matter
I am extremely disappointed with the service I have received from Sheet Street. On 4 October 2026, I placed an order online and my payment went through successfully. However, I never received a valid order confirmation. When I contacted Sheet Street for assistance, I was initially informed that my order had been shipped to the courier and was given an order number. Shortly afterwards, I was told that they could not locate my order. Since then, I have been trying to get answers about my order and the payment that was taken. The matter was supposedly escalated to the relevant department, and on 7 October 2026, I was informed by the CX Escalations team that it was still under investigation and that I would receive feedback. I have continued to wait, followed up, and remained patient, but I have still not received my order or a satisfactory explanation. I have also not received a meaningful update or a definitive resolution. What is particularly frustrating is that I paid for my purchase in full, yet I am the one who has to keep chasing Sheet Street for answers. Customers should not have to spend days following up on an order that should have been processed correctly from the beginning. Being repeatedly told that a matter is "under investigation" is not an acceptable substitute for resolving it. I have communicated with customer service and the CX Escalations team, but the issue remains unresolved. I have now reached the point where I feel that my concerns are not being taken seriously. I am sharing my experience on HelloPeter because I believe customers deserve transparency, accountability, and proper communication when something goes wrong with an online purchase. I should not have to keep pursuing a company for an order I have already paid for. I hope Sheet Street takes this complaint seriously and resolves it without further unnecessary delays. As of the date of this review, my issue remains unresolved. Sheet Street, I am still waiting for answers and a resolution.
1 reviews | Active since May 2026
Excellent service Sheet Street CLEARWATER
Excellent service at CLEARWATER MALL Sheet Street from sales lady Bongani Truly knew exactly what I was looking for, made recommendations and even gave me options for my new bed suite Friendly and professional. Bongani was patient, understanding and quick. I'd recommend Sheet Street in Clearwater Mall anytime! 5 STARS
1 reviews | Active since May 2026
Excellent service Sheet Street CLEARWATER
Excellent service at CLEARWATER MALL Sheet Street from sales lady Bongani Truly knew exactly what I was looking for, made recommendations and even gave me options for my new bed suite Friendly and professional. Bongani was patient, understanding and quick. I'd recommend Sheet Street in Clearwater Mall anytime! 5 STARS
1 reviews | Active since Sept 2018
Excellent service
Thank you to all the staff members, for their excellent service. They are very friendly. A special compliment to the pregnant lady who left her till and came to assist me with choosing a product.
1 reviews | Active since May 2014
Poor customer service
Sheet street boulders mall their customer service is poor , you walk-in they are just seating busy on their phones, when you ask for help as if you forcing them to help. Like it’s bad Wanted to but certain things asked for help I even ended up leaving what I intended to buy, as it looked like I was forcing them to assist You get to the till , they busy conversing amongst themselves, busy with Chicken Licken took time to assist as well They reminded me why ke sa rate boulders
1 reviews | Active since May 2014
Poor customer service
Sheet street boulders mall their customer service is poor , you walk-in they are just seating busy on their phones, when you ask for help as if you forcing them to help. Like it’s bad Wanted to but certain things asked for help I even ended up leaving what I intended to buy, as it looked like I was forcing them to assist You get to the till , they busy conversing amongst themselves, busy with Chicken Licken took time to assist as well They reminded me why ke sa rate boulders
1 reviews | Active since May 2022
Customer Service Failed Me Three Times
I am absolutely furious with the shocking level of customer service I have received. My order never arrived, and this entire situation could have been avoided if your customer service team had simply done what they promised. As soon as I realized I had entered the wrong contact number, I contacted customer service. On **Saturday, 25 July**, I spoke to **Zanele Khanyile**, who assured me she would forward my correct contact number to the relevant team. She didn't. On **Monday**, I spoke to **Nivashni**, who gave me the exact same assurance—that my correct number would be updated and passed on. Once again, nothing was done. To make matters even worse, I kept checking the courier tracking page to see whether my order was on its way. Instead, I was shocked to see the update claiming that **the courier couldn't get hold of me**. Of course they couldn't! I had already informed your customer service team that the contact number needed to be corrected. They failed to do their jobs. I was **home the entire day**, waiting for my order, and no one contacted me on my correct number because your agents never updated it despite multiple promises. Today, I spoke to **Siphindile** in yet another attempt to get this sorted out. At this point, I have had to contact customer service **three separate times** to fix a simple issue that should have been resolved after my very first call. This is no longer just a delivery problem—it is a complete breakdown of customer service. Your agents made promises they failed to keep, and I am the one paying the price for their negligence. Customers should not have to chase your support team repeatedly just to have a basic request carried out. I paid for my order. I reported the problem immediately. I followed up multiple times. I waited at home for my delivery. Yet my order never arrived because your staff failed to take action. I expect an **immediate resolution**. Deliver my order or replace it without any further delays or excuses. This entire experience has been unacceptable, incredibly frustrating, and has completely destroyed my confidence in your customer service.
1 reviews | Active since May 2022
Customer Service Failed Me Three Times
I am absolutely furious with the shocking level of customer service I have received. My order never arrived, and this entire situation could have been avoided if your customer service team had simply done what they promised. As soon as I realized I had entered the wrong contact number, I contacted customer service. On **Saturday, 25 July**, I spoke to **Zanele Khanyile**, who assured me she would forward my correct contact number to the relevant team. She didn't. On **Monday**, I spoke to **Nivashni**, who gave me the exact same assurance—that my correct number would be updated and passed on. Once again, nothing was done. To make matters even worse, I kept checking the courier tracking page to see whether my order was on its way. Instead, I was shocked to see the update claiming that **the courier couldn't get hold of me**. Of course they couldn't! I had already informed your customer service team that the contact number needed to be corrected. They failed to do their jobs. I was **home the entire day**, waiting for my order, and no one contacted me on my correct number because your agents never updated it despite multiple promises. Today, I spoke to **Siphindile** in yet another attempt to get this sorted out. At this point, I have had to contact customer service **three separate times** to fix a simple issue that should have been resolved after my very first call. This is no longer just a delivery problem—it is a complete breakdown of customer service. Your agents made promises they failed to keep, and I am the one paying the price for their negligence. Customers should not have to chase your support team repeatedly just to have a basic request carried out. I paid for my order. I reported the problem immediately. I followed up multiple times. I waited at home for my delivery. Yet my order never arrived because your staff failed to take action. I expect an **immediate resolution**. Deliver my order or replace it without any further delays or excuses. This entire experience has been unacceptable, incredibly frustrating, and has completely destroyed my confidence in your customer service.