Customer Service Failed Me Three Times

I am absolutely furious with the shocking level of customer service I have received.

My order never arrived, and this entire situation could have been avoided if your customer service team had simply done what they promised.

As soon as I realized I had entered the wrong contact number, I contacted customer service.

On **Saturday, 25 July**, I spoke to **Zanele Khanyile**, who assured me she would forward my correct contact number to the relevant team. She didn't.

On **Monday**, I spoke to **Nivashni**, who gave me the exact same assurance—that my correct number would be updated and passed on. Once again, nothing was done.

To make matters even worse, I kept checking the courier tracking page to see whether my order was on its way. Instead, I was shocked to see the update claiming that **the courier couldn't get hold of me**.

Of course they couldn't! I had already informed your customer service team that the contact number needed to be corrected. They failed to do their jobs.

I was **home the entire day**, waiting for my order, and no one contacted me on my correct number because your agents never updated it despite multiple promises.

Today, I spoke to **Siphindile** in yet another attempt to get this sorted out. At this point, I have had to contact customer service **three separate times** to fix a simple issue that should have been resolved after my very first call.

This is no longer just a delivery problem—it is a complete breakdown of customer service. Your agents made promises they failed to keep, and I am the one paying the price for their negligence. Customers should not have to chase your support team repeatedly just to have a basic request carried out.

I paid for my order. I reported the problem immediately. I followed up multiple times. I waited at home for my delivery. Yet my order never arrived because your staff failed to take action.

I expect an **immediate resolution**. Deliver my order or replace it without any further delays or excuses. This entire experience has been unacceptable, incredibly frustrating, and has completely destroyed my confidence in your customer service.