Scores reflect the Overall AI Score for each category
Based on recent customer reviews, SADV is described by customers as an internet provider that takes payment quickly but struggles to deliver or support the service. Recurring themes are long outages, refunds that never arrive and a WhatsApp only support channel. Customer Service and Support Quality (1.2) scores highest, largely thanks to a handful of named consultants, while Billing, Contracts and Account Management (0.7) draws the sharpest criticism.
Top Strengths:
- •Customer Service & Support Quality: A small group of named consultants, including Buhle Mafarasi, Khayalethu Mashinini, Boitumelo, Tracy and Linda Kalipa, are singled out for patience, ownership and problem solving. Customers describe these interactions as the exception rather than the standard experience.
TrustIndex
1.9
NPS Score
-92
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About SADV
What do customers say about SADV?
Based on recent customer reviews, SADV is described by customers as an internet provider that takes payment quickly but struggles to deliver or support the service. Recurring themes are long outages, refunds that never arrive and a WhatsApp only support channel. Customer Service and Support Quality (1.2) scores highest, largely thanks to a handful of named consultants, while Billing, Contracts and Account Management (0.7) draws the sharpest criticism.
What is SADV's biggest strength?
SADV's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. A small group of named consultants, including Buhle Mafarasi, Khayalethu Mashinini, Boitumelo, Tracy and Linda Kalipa, are singled out for patience, ownership and problem solving. Customers describe these interactions as the exception rather than the standard experience.
What are the most common complaints about SADV?
The most common complaint about SADV, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Customers consistently report that WhatsApp is the only usable channel, with waits of many hours to reach an agent, chats closed mid conversation, unanswered emails, voicemail only numbers and manager callbacks that never happen.
Is SADV trustworthy?
SADV has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 121 reviews in the last 12 months. Hellopeter has tracked SADV across 1,542 total reviews. How is the TrustIndex calculated? →
Recent reviews (121)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
New order
I wanted to place an order for but the took time to respond me the respond to me today n I wanted to do it yesterday
1 reviews | Active since Oct 2026
New order
I wanted to place an order for but the took time to respond me the respond to me today n I wanted to do it yesterday
1 reviews | Active since Aug 2021
Order Reference: *** ISP Reference: *** Order Date: 09/26/2026 07:31:43 : Account Holder :Thulani Morake enjoys his Vuma being paid
Elizabeth Ngubani Opened a Vuma Account for for guy in Zone 10 Meadowlands ,Soweto and did a debicheck debit on my bank Account without my knowledge that it's a Monthly debit . Thought I was helping out once . Elizabeth Ngubani Employed by SADV ******* me. Order Reference: *** ISP Reference: *** Order Date: 09/26/2026 07:31:43 I was under the impression it's a once-off payment but SADV- Vuma debited my account again. The Vuma Account is in the name of Thulani Morake . I have informed my Bank and a Dispute is logged for me. I informed Thulani Morake to inform Vuma /Elizabeth Ngubani who signed him up for SADV Vuma to Reverse my money and he blocked me. I then made Contact with Elizabeth Ngubani on Whatsapp to ask her to Call her client Thulani Morake so that my bank details can be Removed and she states she's not getting involved . Now I'm Forced to Change a Bank Account because SADV employs people who sign up people for Vuma Using other people's Bank Details and trick payers into debicheck debits to reach their targets
1 reviews | Active since Aug 2021
Order Reference: *** ISP Reference: *** Order Date: 09/26/2026 07:31:43 : Account Holder :Thulani Morake enjoys his Vuma being paid
Elizabeth Ngubani Opened a Vuma Account for for guy in Zone 10 Meadowlands ,Soweto and did a debicheck debit on my bank Account without my knowledge that it's a Monthly debit . Thought I was helping out once . Elizabeth Ngubani Employed by SADV ******* me. Order Reference: *** ISP Reference: *** Order Date: 09/26/2026 07:31:43 I was under the impression it's a once-off payment but SADV- Vuma debited my account again. The Vuma Account is in the name of Thulani Morake . I have informed my Bank and a Dispute is logged for me. I informed Thulani Morake to inform Vuma /Elizabeth Ngubani who signed him up for SADV Vuma to Reverse my money and he blocked me. I then made Contact with Elizabeth Ngubani on Whatsapp to ask her to Call her client Thulani Morake so that my bank details can be Removed and she states she's not getting involved . Now I'm Forced to Change a Bank Account because SADV employs people who sign up people for Vuma Using other people's Bank Details and trick payers into debicheck debits to reach their targets
1 reviews | Active since Dec 2023
Bad customer service
My name is Nomathemba Sikhosana I have a problem with my internet connection since from yesterday and I tried to log a complain via WhatsApp but no help. Yesterday we had a load reduction when the electricity came back we couldn't connect till now and it's not the first time. At first the technician came to my house to check what might be the problem and recommended that my router must be replaced till today instead the concave back, so agin I can't connect and my sister is in the middle of her exams cause she is studying online. It's so hard to find assistance yhooo bad service i don't want to lie
1 reviews | Active since Dec 2023
Bad customer service
My name is Nomathemba Sikhosana I have a problem with my internet connection since from yesterday and I tried to log a complain via WhatsApp but no help. Yesterday we had a load reduction when the electricity came back we couldn't connect till now and it's not the first time. At first the technician came to my house to check what might be the problem and recommended that my router must be replaced till today instead the concave back, so agin I can't connect and my sister is in the middle of her exams cause she is studying online. It's so hard to find assistance yhooo bad service i don't want to lie
1 reviews | Active since Aug 2018
Bad service
Hi . I would like to log a complaint regarding a service that am not receiving. My internet disconnected over a week ago . A tech was sent . He changed the router but we are still unable to connect . May I please have your attention as this has become an inconvenience since am working from home. Following up on ***. Nasiphi Nkonjane ***
1 reviews | Active since Aug 2018
Bad service
Hi . I would like to log a complaint regarding a service that am not receiving. My internet disconnected over a week ago . A tech was sent . He changed the router but we are still unable to connect . May I please have your attention as this has become an inconvenience since am working from home. Following up on ***. Nasiphi Nkonjane ***
1 reviews | Active since Jul 2024
*****- services not working
I am writing to report poor service delivery from over 5 agents who was supposed to assist me with a technical issue. I was advised that there was an outbreak incident of services not working in my area in Masodi Village in Mokopane. This was never communicated, I only knew when I enquired. When other households regained their services back we didn't. I have since escalated the malfunctioning on my WiFi for over 2 weeks now. I am being moved from agent to agent. Today an agent told me the issue seems resolved from their end and still nothing is happening. The WiFi is NOT WORKING. This is ***** as I paid for a service I am not receiving. This is against the consumer act and will sue SADV. They have **** about dispatching a team to my residence as well of which never happened. My ticket number is ***. I require a technician to go check what the issue is ASAP. I have a child in Matric who is in great need of good internet connection. I will not accept any more escalations unfortunately!!!
1 reviews | Active since Jul 2024
*****- services not working
I am writing to report poor service delivery from over 5 agents who was supposed to assist me with a technical issue. I was advised that there was an outbreak incident of services not working in my area in Masodi Village in Mokopane. This was never communicated, I only knew when I enquired. When other households regained their services back we didn't. I have since escalated the malfunctioning on my WiFi for over 2 weeks now. I am being moved from agent to agent. Today an agent told me the issue seems resolved from their end and still nothing is happening. The WiFi is NOT WORKING. This is ***** as I paid for a service I am not receiving. This is against the consumer act and will sue SADV. They have **** about dispatching a team to my residence as well of which never happened. My ticket number is ***. I require a technician to go check what the issue is ASAP. I have a child in Matric who is in great need of good internet connection. I will not accept any more escalations unfortunately!!!
1 reviews | Active since Sept 2016
I can't wait 3 days for a technician I work from home
I can't wait 3 days for a technician I work from home. I need one sent today
1 reviews | Active since Sept 2016
I can't wait 3 days for a technician I work from home
I can't wait 3 days for a technician I work from home. I need one sent today
1 reviews | Active since Oct 2026
3 days without wifi+ Wrong address+ unreasonably long waiting time for response
I have been offline since the 9th of October after making payment on the 8th. It literally takes 12 or more hours to get routed to an agent. One agent will require things that others don't, they just don't know what they're doing to be honest. My initial problem was that the Vuma consultant that registered me for wifi initially gave SADV the wrong information (I still dont understand how that happened because I went to their offices personally), so my account was under the wrong name, wrong address, wrong number then I was told the only way to fix that was to let my service expire. I did as told, sent the correct information on Wednesday the 8th, then got a new order only to find out that my address is still wrong on my invoice! I connected to the new wifi and it only worked for a few hours. I contacted them to and only got a response 5 hours later in the middle of the night. Til today I have no wifi, I was told my line is down and will need a technician to check it but that can only happen on Monday. So I must have no wifi for 5 days because of an error made by their agents! And I need to let my service expire AGAIN in order to fix my address AGAIN, after sending the correct information days ago. Today the person that caused all this, Ntombi from Vuma Spruitview branch is ignoring my texts when I ask for help. I guess she just wanted to make a sale and doesn't really care about her customers. Horrible experience from both Vuma and SADV. I will be canceling once my service expires again!
1 reviews | Active since Oct 2026
3 days without wifi+ Wrong address+ unreasonably long waiting time for response
I have been offline since the 9th of October after making payment on the 8th. It literally takes 12 or more hours to get routed to an agent. One agent will require things that others don't, they just don't know what they're doing to be honest. My initial problem was that the Vuma consultant that registered me for wifi initially gave SADV the wrong information (I still dont understand how that happened because I went to their offices personally), so my account was under the wrong name, wrong address, wrong number then I was told the only way to fix that was to let my service expire. I did as told, sent the correct information on Wednesday the 8th, then got a new order only to find out that my address is still wrong on my invoice! I connected to the new wifi and it only worked for a few hours. I contacted them to and only got a response 5 hours later in the middle of the night. Til today I have no wifi, I was told my line is down and will need a technician to check it but that can only happen on Monday. So I must have no wifi for 5 days because of an error made by their agents! And I need to let my service expire AGAIN in order to fix my address AGAIN, after sending the correct information days ago. Today the person that caused all this, Ntombi from Vuma Spruitview branch is ignoring my texts when I ask for help. I guess she just wanted to make a sale and doesn't really care about her customers. Horrible experience from both Vuma and SADV. I will be canceling once my service expires again!
1 reviews | Active since Oct 2026
I am angry at the service I am getting
On the 25th of September, I upgraded to a 40/10mbps, now I'm trying to watch TV and use my phone, but I'm still getting a buffer. Mind you I'm right next to the router. I try to talk to the 24hr service and I'm not getting any assistance. Like I have resorted to this platform, cause I also work in the fiber industry and I I'm ****ed.
1 reviews | Active since Oct 2026
I am angry at the service I am getting
On the 25th of September, I upgraded to a 40/10mbps, now I'm trying to watch TV and use my phone, but I'm still getting a buffer. Mind you I'm right next to the router. I try to talk to the 24hr service and I'm not getting any assistance. Like I have resorted to this platform, cause I also work in the fiber industry and I I'm ****ed.