3 days without wifi+ Wrong address+ unreasonably long waiting time for response

I have been offline since the 9th of October after making payment on the 8th. It literally takes 12 or more hours to get routed to an agent. One agent will require things that others don't, they just don't know what they're doing to be honest. My initial problem was that the Vuma consultant that registered me for wifi initially gave SADV the wrong information (I still dont understand how that happened because I went to their offices personally), so my account was under the wrong name, wrong address, wrong number then I was told the only way to fix that was to let my service expire. I did as told, sent the correct information on Wednesday the 8th, then got a new order only to find out that my address is still wrong on my invoice! I connected to the new wifi and it only worked for a few hours. I contacted them to and only got a response 5 hours later in the middle of the night. Til today I have no wifi, I was told my line is down and will need a technician to check it but that can only happen on Monday. So I must have no wifi for 5 days because of an error made by their agents! And I need to let my service expire AGAIN in order to fix my address AGAIN, after sending the correct information days ago.

Today the person that caused all this, Ntombi from Vuma Spruitview branch is ignoring my texts when I ask for help. I guess she just wanted to make a sale and doesn't really care about her customers.

Horrible experience from both Vuma and SADV. I will be canceling once my service expires again!