*****- services not working

I am writing to report poor service delivery from over 5 agents who was supposed to assist me with a technical issue.

I was advised that there was an outbreak incident of services not working in my area in Masodi Village in Mokopane. This was never communicated, I only knew when I enquired. When other households regained their services back we didn't. I have since escalated the malfunctioning on my WiFi for over 2 weeks now. I am being moved from agent to agent. Today an agent told me the issue seems resolved from their end and still nothing is happening.

The WiFi is NOT WORKING. This is ***** as I paid for a service I am not receiving. This is against the consumer act and will sue SADV. They have **** about dispatching a team to my residence as well of which never happened. My ticket number is ***. I require a technician to go check what the issue is ASAP.

I have a child in Matric who is in great need of good internet connection. I will not accept any more escalations unfortunately!!!