Revibe
Verified Business
|4.2|2,336 Reviews (last 12 months)|Responds in 280h 4m
Revibe
Verified Business
|4.2
2,336 Reviews (last 12 months)
Responds in 280h 4m
Scores reflect the Overall AI Score for each category
Revibe
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Revibe is praised for affordable refurbished iPhones and laptops that frequently arrive looking brand new, backed by quick delivery and proactive order tracking. However, a sharply contrasting pattern emerges once something goes wrong. Customers consistently describe warranty claims being declared invalid, refunds stalling in quality check, and shipping fees demanded before devices are returned.
Replied to 25% of negative reviews
Reply time on negative reviews: 108h 14m
TrustIndex
6.3
Reply Time
280h 4m
NPS Score
9
Recommended: Likely
Replied to 25% of negative reviews
Reply time on negative reviews: 108h 14m
Oct '25 - Sep '26
Based on recent customer reviews, Revibe is praised for affordable refurbished iPhones and laptops that frequently arrive looking brand new, backed by quick delivery and proactive order tracking. However, a sharply contrasting pattern emerges once something goes wrong. Customers consistently describe warranty claims being declared invalid, refunds stalling in quality check, and shipping fees demanded before devices are returned.
Revibe's biggest strength, according to Hellopeter's AI analysis, is Staff & In-Store Experience. Pricing and value dominate the praise here. Customers repeatedly describe devices at a fraction of retail cost, discount codes and cashback vouchers, and flexible Payflex or PayJustNow instalments that make premium handsets reachable.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
I’m very happy with my iPhone 11 Pro Max. The phone is in excellent working condition and is functioning properly without any issues. The battery health is still at 100%, which is a huge plus. Overall, I’m satisfied with the phone and would definitely recommend it. 📱✨
1 reviews | Active since Sept 2026
I’m very happy with my iPhone 11 Pro Max. The phone is in excellent working condition and is functioning properly without any issues. The battery health is still at 100%, which is a huge plus. Overall, I’m satisfied with the phone and would definitely recommend it. 📱✨
1 reviews | Active since Apr 2026
I've bought an iPhone 11 then experience problem with my camera or should I say bad quality photos. The photos are blurry then I claim to them they say I should be collected within 3 day but now there's nothing happening
1 reviews | Active since Apr 2026
I've bought an iPhone 11 then experience problem with my camera or should I say bad quality photos. The photos are blurry then I claim to them they say I should be collected within 3 day but now there's nothing happening
1 reviews | Active since Oct 2022
Here’s a strong draft for your review, Melita. It highlights the defects, the poor handling of your claim, and warns other buyers clearly but professionally:⭐ Review DraftI purchased an iPhone 14 on 1 September 2026, delivered on 8 September. The phone arrived defective — no SIM slot and a broken camera inside. When I tried to return it, my claim was rejected because I mistakenly selected “changed my mind” instead of “defective product.” The seller then alleged LCD tampering, which I never did. Despite clear defects, they refused to refund me and sent repeated rejection messages.This experience shows a lack of accountability and poor customer service. Selling defective products and denying rightful refunds under the Consumer Protection Act is unacceptable. I strongly caution others to be careful when purchasing from this seller.
1 reviews | Active since Oct 2022
Here’s a strong draft for your review, Melita. It highlights the defects, the poor handling of your claim, and warns other buyers clearly but professionally:⭐ Review DraftI purchased an iPhone 14 on 1 September 2026, delivered on 8 September. The phone arrived defective — no SIM slot and a broken camera inside. When I tried to return it, my claim was rejected because I mistakenly selected “changed my mind” instead of “defective product.” The seller then alleged LCD tampering, which I never did. Despite clear defects, they refused to refund me and sent repeated rejection messages.This experience shows a lack of accountability and poor customer service. Selling defective products and denying rightful refunds under the Consumer Protection Act is unacceptable. I strongly caution others to be careful when purchasing from this seller.
1 reviews | Active since Sept 2026
The experience was good I received my phone in I Excellent condition ❤️
1 reviews | Active since Sept 2026
The experience was good I received my phone in I Excellent condition ❤️
1 reviews | Active since Sept 2026
I caution you against doing business with Revibe. They have a shocking track record when it comes to claims. Numerous comments about claims and returns appear regularly on Trustpilot & Hello Peter highlighting Revibe’s lack of service delivery and resolution. Complaints frequently cite cut-and-paste responses such as “we understand your frustration” and “we are personally following up,” with no one taking ownership of the issues raised. Unfortunately, I did not perform sufficient due diligence before purchasing an iPhone from them in February. I returned it in August because the camera’s ultrawide lens was faulty. There is extensive correspondence regarding Claims ZA-31435-1 (*** & GQFW854). The claim was created on 10 August, collected by DHL, and delivered to Revibe on 14 August. I obtained proof of delivery from DHL and forwarded it to Revibe on 18 August. On 26 August, Revibe cancelled the claim on the customer dashboard and confirmed by email that the “device was not handed over to courier within the required timeframe.” I was instructed to create a new claim via the dashboard and told that a standard quality check and inspection would take up to 13 days from the date of arrival at Revibe’s facility in Dubai. The device had already been delivered to Revibe on 18 August, prior to the cancellation, so I saw no need to create another claim. There was confusion within Revibe about the correct waybill number—something outside my control. I requested escalation but was refused and told that a new claim must be created if I wanted it processed. I created a second claim on 19 August for the same phone, already in Revibe’s possession, and asked that it be linked to the original claim. The last update on the dashboard, on 20 August, still stated the device was “In Transit.” There is no alignment between the dashboard and the numerous phone calls and daily emails I have sent to Revibe. Initially, Revibe disputed that I had handed the phone to DHL, even asking whether I had taken a photograph of the driver to substantiate the claim—which is bizarre. I obtained and forwarded the proof of delivery to Revibe, yet as of today, 14 September, there has been no real action—only confusion and conflicting information about the claim’s status. On 26 August, Revibe advised that the matter was resolved and that the device was on its way back to me. The waybill they attached, however, was not for my phone but for another client in Phalaborwa named Zandile. Revibe apologised profusely for supplying incorrect documents and said they were expediting the case. After each of my almost daily emails, I receive regular updates. Shortly before their self-imposed 24–48 hour response window expires, Revibe replies—what I suspect are computer-generated, generic responses stating they are “sincerely sorry” and “understand my frustration.” These are clearly delaying tactics, do not resolve the issue, and do not directly address the points I have raised. These responses also fail to acknowledge that Revibe’s customer dashboard is non-functional (despite most replies suggesting I track progress there), their refusal to escalate (“The Claims Team handles these cases internally, so unfortunately, we cannot provide their direct contact details”), and the fact that the claim has long exceeded their 13-day timeline. I also requested a replacement phone, as it appears they may have lost the one I returned as faulty. They are not prepared to provide one. It is clear that Revibe’s customer service, claims system, and technical support are deeply flawed and cannot be trusted or re**** upon. Revibe is not trustworthy, and I am no longer interested in receiving the “repaired” phone back. I have since purchased a refurbished iPhone directly from the iStore in Johannesburg, which is supported by an accredited and reputable after-sales and repair system. My next step is to claim a refund. Buy from them at your peril.
1 reviews | Active since Sept 2026
I caution you against doing business with Revibe. They have a shocking track record when it comes to claims. Numerous comments about claims and returns appear regularly on Trustpilot & Hello Peter highlighting Revibe’s lack of service delivery and resolution. Complaints frequently cite cut-and-paste responses such as “we understand your frustration” and “we are personally following up,” with no one taking ownership of the issues raised. Unfortunately, I did not perform sufficient due diligence before purchasing an iPhone from them in February. I returned it in August because the camera’s ultrawide lens was faulty. There is extensive correspondence regarding Claims ZA-31435-1 (*** & GQFW854). The claim was created on 10 August, collected by DHL, and delivered to Revibe on 14 August. I obtained proof of delivery from DHL and forwarded it to Revibe on 18 August. On 26 August, Revibe cancelled the claim on the customer dashboard and confirmed by email that the “device was not handed over to courier within the required timeframe.” I was instructed to create a new claim via the dashboard and told that a standard quality check and inspection would take up to 13 days from the date of arrival at Revibe’s facility in Dubai. The device had already been delivered to Revibe on 18 August, prior to the cancellation, so I saw no need to create another claim. There was confusion within Revibe about the correct waybill number—something outside my control. I requested escalation but was refused and told that a new claim must be created if I wanted it processed. I created a second claim on 19 August for the same phone, already in Revibe’s possession, and asked that it be linked to the original claim. The last update on the dashboard, on 20 August, still stated the device was “In Transit.” There is no alignment between the dashboard and the numerous phone calls and daily emails I have sent to Revibe. Initially, Revibe disputed that I had handed the phone to DHL, even asking whether I had taken a photograph of the driver to substantiate the claim—which is bizarre. I obtained and forwarded the proof of delivery to Revibe, yet as of today, 14 September, there has been no real action—only confusion and conflicting information about the claim’s status. On 26 August, Revibe advised that the matter was resolved and that the device was on its way back to me. The waybill they attached, however, was not for my phone but for another client in Phalaborwa named Zandile. Revibe apologised profusely for supplying incorrect documents and said they were expediting the case. After each of my almost daily emails, I receive regular updates. Shortly before their self-imposed 24–48 hour response window expires, Revibe replies—what I suspect are computer-generated, generic responses stating they are “sincerely sorry” and “understand my frustration.” These are clearly delaying tactics, do not resolve the issue, and do not directly address the points I have raised. These responses also fail to acknowledge that Revibe’s customer dashboard is non-functional (despite most replies suggesting I track progress there), their refusal to escalate (“The Claims Team handles these cases internally, so unfortunately, we cannot provide their direct contact details”), and the fact that the claim has long exceeded their 13-day timeline. I also requested a replacement phone, as it appears they may have lost the one I returned as faulty. They are not prepared to provide one. It is clear that Revibe’s customer service, claims system, and technical support are deeply flawed and cannot be trusted or re**** upon. Revibe is not trustworthy, and I am no longer interested in receiving the “repaired” phone back. I have since purchased a refurbished iPhone directly from the iStore in Johannesburg, which is supported by an accredited and reputable after-sales and repair system. My next step is to claim a refund. Buy from them at your peril.
1 reviews | Active since Feb 2020
I bought a second hand Lenovo ThinkPad a few months back. Some of the keys have stopped working. It has a 12 month guarantee. I have written to them 3 times. All I get are automated responses that promise that someone will get in touch with me but this never happens. Their customer service deserves a zero. I wish there was less than 1 ⭐.
1 reviews | Active since Feb 2020
I bought a second hand Lenovo ThinkPad a few months back. Some of the keys have stopped working. It has a 12 month guarantee. I have written to them 3 times. All I get are automated responses that promise that someone will get in touch with me but this never happens. Their customer service deserves a zero. I wish there was less than 1 ⭐.
The most common complaint about Revibe, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Communication. Pre sale communication is widely praised, but complaint handling is not. Customers describe unanswered emails, AI generated replies, a call centre that rings without answer, and login errors stating the customer does not exist.
Revibe scores 3.4 out of 5 on Hellopeter's AI analysis of service quality in Appliances, compared to the Appliances industry average of 2.5. Their strongest theme is Orders & Delivery (4); their weakest is Returns & Warranty (2.3). The top AI-rated Appliances business on Hellopeter is Super Communications (4.4). How is the AI Score calculated? →
Revibe has a TrustIndex of 6.3 out of 10 on Hellopeter, based on 2,336 reviews in the last 12 months. They reply to 25% of negative reviews, typically within 108 hours 14 min. Hellopeter has tracked Revibe across 2,661 total reviews. How is the TrustIndex calculated? →