Revibe
Verified Business
|4.2|2,345 Reviews (last 12 months)|Responds in 280h 4m
Revibe
Verified Business
|4.2
2,345 Reviews (last 12 months)
Responds in 280h 4m
Scores reflect the Overall AI Score for each category
Revibe
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Revibe is praised for affordable refurbished iPhones and laptops that frequently arrive looking brand new, backed by quick delivery and proactive order tracking. However, a sharply contrasting pattern emerges once something goes wrong. Customers consistently describe warranty claims being declared invalid, refunds stalling in quality check, and shipping fees demanded before devices are returned.
Replied to 24% of negative reviews
Reply time on negative reviews: 108h 14m
TrustIndex
6.3
Ā
Reply Time
280h 4m
Ā
NPS Score
9
Recommended: Likely
Replied to 24% of negative reviews
Reply time on negative reviews: 108h 14m
Oct '25 - Sep '26
Based on recent customer reviews, Revibe is praised for affordable refurbished iPhones and laptops that frequently arrive looking brand new, backed by quick delivery and proactive order tracking. However, a sharply contrasting pattern emerges once something goes wrong. Customers consistently describe warranty claims being declared invalid, refunds stalling in quality check, and shipping fees demanded before devices are returned.
Revibe's biggest strength, according to Hellopeter's AI analysis, is Staff & In-Store Experience. Pricing and value dominate the praise here. Customers repeatedly describe devices at a fraction of retail cost, discount codes and cashback vouchers, and flexible Payflex or PayJustNow instalments that make premium handsets reachable.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2025
This is the first time buying from revibe I'm very glad to say delivery was not to long and the device looks and works like brand new thanx guys I Wil buy from u agen
1 reviews | Active since Dec 2025
This is the first time buying from revibe I'm very glad to say delivery was not to long and the device looks and works like brand new thanx guys I Wil buy from u agen
1 reviews | Active since Sept 2026
My battery guys is too fast and my battery capacity is above 90% I really don't know now šš
1 reviews | Active since Sept 2026
My battery guys is too fast and my battery capacity is above 90% I really don't know now šš
The most common complaint about Revibe, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Communication. Pre sale communication is widely praised, but complaint handling is not. Customers describe unanswered emails, AI generated replies, a call centre that rings without answer, and login errors stating the customer does not exist.
Revibe scores 3.4 out of 5 on Hellopeter's AI analysis of service quality in Appliances, compared to the Appliances industry average of 2.5. Their strongest theme is Orders & Delivery (4); their weakest is Returns & Warranty (2.3). The top AI-rated Appliances business on Hellopeter is Super Communications (4.4). How is the AI Score calculated? ā
Revibe has a TrustIndex of 6.3 out of 10 on Hellopeter, based on 2,345 reviews in the last 12 months. They reply to 24% of negative reviews, typically within 108 hours 14 min. Hellopeter has tracked Revibe across 2,670 total reviews. How is the TrustIndex calculated? ā