Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Revibe is praised for affordable refurbished iPhones and laptops that frequently arrive looking brand new, backed by quick delivery and proactive order tracking. However, a sharply contrasting pattern emerges once something goes wrong. Customers consistently describe warranty claims being declared invalid, refunds stalling in quality check, and shipping fees demanded before devices are returned.
Top Strengths:
- •Staff & In-Store Experience: Pricing and value dominate the praise here. Customers repeatedly describe devices at a fraction of retail cost, discount codes and cashback vouchers, and flexible Payflex or PayJustNow instalments that make premium handsets reachable.
Replied to 84% of negative reviews
Reply time on negative reviews: 1638h 10m
TrustIndex
6.4
Reply Time
985h 36m
NPS Score
8
Recommended: Likely
Replied to 84% of negative reviews
Reply time on negative reviews: 1638h 10m
Nov '25 - Oct '26
Frequently Asked Questions About Revibe
What do customers say about Revibe?
Based on recent customer reviews, Revibe is praised for affordable refurbished iPhones and laptops that frequently arrive looking brand new, backed by quick delivery and proactive order tracking. However, a sharply contrasting pattern emerges once something goes wrong. Customers consistently describe warranty claims being declared invalid, refunds stalling in quality check, and shipping fees demanded before devices are returned.
What is Revibe's biggest strength?
Revibe's biggest strength, according to Hellopeter's AI analysis, is Staff & In-Store Experience. Pricing and value dominate the praise here. Customers repeatedly describe devices at a fraction of retail cost, discount codes and cashback vouchers, and flexible Payflex or PayJustNow instalments that make premium handsets reachable.
What are the most common complaints about Revibe?
The most common complaint about Revibe, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Communication. Pre sale communication is widely praised, but complaint handling is not. Customers describe unanswered emails, AI generated replies, a call centre that rings without answer, and login errors stating the customer does not exist.
How does Revibe compare to other Appliances companies?
Revibe scores 3 out of 5 on Hellopeter's AI analysis of service quality in Appliances, compared to the Appliances industry average of 2.5. Their strongest theme is In-Store Experience (3.8); their weakest is Returns & Warranty (1.4). The top AI-rated Appliances business on Hellopeter is Super Communications (4.4). How is the AI Score calculated? →
Is Revibe trustworthy?
Revibe has a TrustIndex of 6.4 out of 10 on Hellopeter, based on 2,562 reviews in the last 12 months. They reply to 84% of negative reviews, typically within 1638 hours 10 min. Hellopeter has tracked Revibe across 2,935 total reviews. How is the TrustIndex calculated? →
Recent reviews (2,562)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2022
Stay FAR AWAY - absolutely ****! You’ll regret every cent spent
My Experience with Revibe: Think Carefully Before Buying I regret buying from Revibe, and based on my experience, I would not recommend them to anyone. Revibe’s social media advertising makes everything look fantastic. The devices look immaculate, the marketing is professional, and the promises about original devices, quality checks and warranties give you confidence that you’re buying from a reputable company. That was exactly why I bought from them. On 15 April 2026, I purchased an iPhone 14 Pro Max 512GB in “Excellent” condition for R12,599. I needed a reliable phone for my personal life and, more importantly, for running my businesses. Instead, what followed has been a deeply frustrating experience. 1. The microphone was faulty before the phone was dropped From early on, the microphone worked intermittently. People couldn’t hear me properly on calls, WhatsApp voice notes were sometimes distorted or unusable, and calls were unreliable. I spent time troubleshooting the device and took it to iStore for diagnostics. The problem was intermittent, and I had already raised the microphone issue with Revibe. This is an important distinction: the microphone fault existed before the accidental drop. It was not a problem that suddenly appeared because my daughter accidentally dropped the phone. 2. I was left with a phone I couldn’t reliably use for business I run businesses, and my phone is an essential working tool. I depend on it to speak to clients, suppliers and staff, manage WhatsApp communications and handle everyday business operations. When people cannot hear you properly on calls, it affects your ability to work professionally. I had bought this device specifically because I needed something dependable. Instead, I was left struggling with an intermittent fault and trying to work around it. 3. The situation became even more frustrating when the phone was accidentally damaged After the phone was accidentally dropped, I had to submit an insurance claim for the physical damage. During the subsequent assessment, a visibly swollen replacement battery was found inside the device. The battery was a third-party replacement, not an Apple-branded battery, despite the assurances I understood to be associated with the device’s originality and refurbishment. The battery was approximately five months old, and its health had previously shown around 97%. I had not experienced obvious battery-life or charging problems. I am still seeking a proper technical explanation of the battery’s condition. I cannot claim to know exactly when or why it became swollen, but finding this inside a device sold in “Excellent” condition raised serious concerns for me. 4. The warranty situation left me feeling trapped Because the phone had suffered accidental damage, I had to go through insurance for the physical repairs. Once the device was opened during the repair process, the warranty situation became more complicated because of the restrictions around third-party repairs. The original microphone fault had existed before the accident, yet I was now concerned that the repair process could affect my ability to have that original fault addressed under warranty. From a customer’s perspective, this is incredibly frustrating. You report a fault, the phone subsequently suffers a separate accident, and the process of resolving the accident creates further complications around the original problem. 5. The regional model and iStore compatibility concerns Another concern arose when I took the phone to iStore. I was informed that the device appeared to have components or a screen associated with a different regional model. I also encountered limitations around what iStore was prepared to repair or replace on the device. This raised practical questions for me about servicing, repairs and the phone’s suitability for the South African market. I also had concerns about whether I would be able to trade the device in through iStore in the future. These are important things to understand before buying a refurbished phone. A device can look excellent on the outside, but customers also need confidence that it can be serviced and supported locally. I would encourage anyone considering a refurbished iPhone from Revibe to confirm its exact model number, parts compatibility, repair eligibility and trade-in eligibility with Apple or an authorised service provider before purchasing. 6. The advertising and the reality did not match my experience Revibe’s marketing creates the impression that you’re buying a carefully inspected, professionally refurbished device backed by meaningful after-sales support. After my own experience, I started looking more closely at independent customer feedback and found other people describing problems with their purchases and attempts to resolve them. I cannot verify every other customer’s account, but seeing those reports after experiencing my own problems made me question the confidence I had placed in the advertising. Social media marketing can make a company look excellent. What matters is what happens when the product you receive does not work as expected. My advice to anyone considering Revibe Please do your research before spending your money. Read independent reviews, understand the warranty exclusions, check the device’s regional model and confirm that it can be serviced locally. For me, this purchase has meant unnecessary stress, unreliable business communications, time spent trying to resolve faults and ongoing concerns about the phone’s components and repairability. I regret this purchase. I would not buy from Revibe again, and I cannot recommend them based on my experience. A refurbished phone does not have to be perfect, but it should reasonably match the condition advertised, and customers should be able to expect fair and practical support when genuine faults arise. I bought this phone to make my life easier. Instead, it has created problems that I should not have had to deal with after spending R12,599 on a device advertised in excellent condition. My advice is simple: think very carefully before buying from Revibe. Don’t rely on the advertising alone. Do your homework first. Or JUST DONT BUY FROM THEM.
1 reviews | Active since Feb 2022
Stay FAR AWAY - absolutely ****! You’ll regret every cent spent
My Experience with Revibe: Think Carefully Before Buying I regret buying from Revibe, and based on my experience, I would not recommend them to anyone. Revibe’s social media advertising makes everything look fantastic. The devices look immaculate, the marketing is professional, and the promises about original devices, quality checks and warranties give you confidence that you’re buying from a reputable company. That was exactly why I bought from them. On 15 April 2026, I purchased an iPhone 14 Pro Max 512GB in “Excellent” condition for R12,599. I needed a reliable phone for my personal life and, more importantly, for running my businesses. Instead, what followed has been a deeply frustrating experience. 1. The microphone was faulty before the phone was dropped From early on, the microphone worked intermittently. People couldn’t hear me properly on calls, WhatsApp voice notes were sometimes distorted or unusable, and calls were unreliable. I spent time troubleshooting the device and took it to iStore for diagnostics. The problem was intermittent, and I had already raised the microphone issue with Revibe. This is an important distinction: the microphone fault existed before the accidental drop. It was not a problem that suddenly appeared because my daughter accidentally dropped the phone. 2. I was left with a phone I couldn’t reliably use for business I run businesses, and my phone is an essential working tool. I depend on it to speak to clients, suppliers and staff, manage WhatsApp communications and handle everyday business operations. When people cannot hear you properly on calls, it affects your ability to work professionally. I had bought this device specifically because I needed something dependable. Instead, I was left struggling with an intermittent fault and trying to work around it. 3. The situation became even more frustrating when the phone was accidentally damaged After the phone was accidentally dropped, I had to submit an insurance claim for the physical damage. During the subsequent assessment, a visibly swollen replacement battery was found inside the device. The battery was a third-party replacement, not an Apple-branded battery, despite the assurances I understood to be associated with the device’s originality and refurbishment. The battery was approximately five months old, and its health had previously shown around 97%. I had not experienced obvious battery-life or charging problems. I am still seeking a proper technical explanation of the battery’s condition. I cannot claim to know exactly when or why it became swollen, but finding this inside a device sold in “Excellent” condition raised serious concerns for me. 4. The warranty situation left me feeling trapped Because the phone had suffered accidental damage, I had to go through insurance for the physical repairs. Once the device was opened during the repair process, the warranty situation became more complicated because of the restrictions around third-party repairs. The original microphone fault had existed before the accident, yet I was now concerned that the repair process could affect my ability to have that original fault addressed under warranty. From a customer’s perspective, this is incredibly frustrating. You report a fault, the phone subsequently suffers a separate accident, and the process of resolving the accident creates further complications around the original problem. 5. The regional model and iStore compatibility concerns Another concern arose when I took the phone to iStore. I was informed that the device appeared to have components or a screen associated with a different regional model. I also encountered limitations around what iStore was prepared to repair or replace on the device. This raised practical questions for me about servicing, repairs and the phone’s suitability for the South African market. I also had concerns about whether I would be able to trade the device in through iStore in the future. These are important things to understand before buying a refurbished phone. A device can look excellent on the outside, but customers also need confidence that it can be serviced and supported locally. I would encourage anyone considering a refurbished iPhone from Revibe to confirm its exact model number, parts compatibility, repair eligibility and trade-in eligibility with Apple or an authorised service provider before purchasing. 6. The advertising and the reality did not match my experience Revibe’s marketing creates the impression that you’re buying a carefully inspected, professionally refurbished device backed by meaningful after-sales support. After my own experience, I started looking more closely at independent customer feedback and found other people describing problems with their purchases and attempts to resolve them. I cannot verify every other customer’s account, but seeing those reports after experiencing my own problems made me question the confidence I had placed in the advertising. Social media marketing can make a company look excellent. What matters is what happens when the product you receive does not work as expected. My advice to anyone considering Revibe Please do your research before spending your money. Read independent reviews, understand the warranty exclusions, check the device’s regional model and confirm that it can be serviced locally. For me, this purchase has meant unnecessary stress, unreliable business communications, time spent trying to resolve faults and ongoing concerns about the phone’s components and repairability. I regret this purchase. I would not buy from Revibe again, and I cannot recommend them based on my experience. A refurbished phone does not have to be perfect, but it should reasonably match the condition advertised, and customers should be able to expect fair and practical support when genuine faults arise. I bought this phone to make my life easier. Instead, it has created problems that I should not have had to deal with after spending R12,599 on a device advertised in excellent condition. My advice is simple: think very carefully before buying from Revibe. Don’t rely on the advertising alone. Do your homework first. Or JUST DONT BUY FROM THEM.
1 reviews | Active since Oct 2024
Is the first time buying at Revibe service was good I have no complains
Is the first time buying at Revibe service was good I have no complains
1 reviews | Active since Oct 2024
Is the first time buying at Revibe service was good I have no complains
Is the first time buying at Revibe service was good I have no complains
1 reviews | Active since Jun 2014
I phone 15 pro max
I purchased a " good quality" iphone 15 pro max. The phone stopped working in 1 day. I did a online return. The bad part was that i waited for about 15 working days. I then received a store credit and R500 extra. I then purchased an "excelent quality" i phone 15 pro max. Works perfectly. Looks news. No scratches.
1 reviews | Active since Jun 2014
I phone 15 pro max
I purchased a " good quality" iphone 15 pro max. The phone stopped working in 1 day. I did a online return. The bad part was that i waited for about 15 working days. I then received a store credit and R500 extra. I then purchased an "excelent quality" i phone 15 pro max. Works perfectly. Looks news. No scratches.
1 reviews | Active since Oct 2020
The phone works pretty well , battery life is good also
The phone works pretty well , battery life is good also. You won't even notice scratches unless you're actually looking for them.
1 reviews | Active since Oct 2020
The phone works pretty well , battery life is good also
The phone works pretty well , battery life is good also. You won't even notice scratches unless you're actually looking for them.
1 reviews | Active since Oct 2026
A happy customer!
The order came sooner than expected which was great. It was well packaged to avoid damages to the phone. It was also exactly the way we saw it in the advert. Great adverti*****t, I'll definitely be recommending to friends and family.
1 reviews | Active since Oct 2026
A happy customer!
The order came sooner than expected which was great. It was well packaged to avoid damages to the phone. It was also exactly the way we saw it in the advert. Great adverti*****t, I'll definitely be recommending to friends and family.