Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Revibe is praised for affordable refurbished iPhones and laptops that frequently arrive looking brand new, backed by quick delivery and proactive order tracking. However, a sharply contrasting pattern emerges once something goes wrong. Customers consistently describe warranty claims being declared invalid, refunds stalling in quality check, and shipping fees demanded before devices are returned.
Top Strengths:
- •Staff & In-Store Experience: Pricing and value dominate the praise here. Customers repeatedly describe devices at a fraction of retail cost, discount codes and cashback vouchers, and flexible Payflex or PayJustNow instalments that make premium handsets reachable.
Replied to 78% of negative reviews
Reply time on negative reviews: 1659h 5m
TrustIndex
6.4
Reply Time
991h 20m
NPS Score
11
Recommended: Likely
Replied to 78% of negative reviews
Reply time on negative reviews: 1659h 5m
Dec '25 - Nov '26
Frequently Asked Questions About Revibe
What do customers say about Revibe?
Based on recent customer reviews, Revibe is praised for affordable refurbished iPhones and laptops that frequently arrive looking brand new, backed by quick delivery and proactive order tracking. However, a sharply contrasting pattern emerges once something goes wrong. Customers consistently describe warranty claims being declared invalid, refunds stalling in quality check, and shipping fees demanded before devices are returned.
What is Revibe's biggest strength?
Revibe's biggest strength, according to Hellopeter's AI analysis, is Staff & In-Store Experience. Pricing and value dominate the praise here. Customers repeatedly describe devices at a fraction of retail cost, discount codes and cashback vouchers, and flexible Payflex or PayJustNow instalments that make premium handsets reachable.
What are the most common complaints about Revibe?
The most common complaint about Revibe, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Communication. Pre sale communication is widely praised, but complaint handling is not. Customers describe unanswered emails, AI generated replies, a call centre that rings without answer, and login errors stating the customer does not exist.
How does Revibe compare to other Appliances companies?
Revibe scores 3 out of 5 on Hellopeter's AI analysis of service quality in Appliances, compared to the Appliances industry average of 2.5. Their strongest theme is In-Store Experience (3.8); their weakest is Returns & Warranty (1.4). The top AI-rated Appliances business on Hellopeter is Super Communications (4.4). How is the AI Score calculated? →
Is Revibe trustworthy?
Revibe has a TrustIndex of 6.4 out of 10 on Hellopeter, based on 2,851 reviews in the last 12 months. They reply to 78% of negative reviews, typically within 1659 hours 5 min. Hellopeter has tracked Revibe across 3,233 total reviews. How is the TrustIndex calculated? →
Recent reviews (2,851)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2026
I bought an IPhone 14pro, on the 9th day of using it, i noticed that there is background noise wh...
I bought an IPhone 14pro, on the 9th day of using it, i noticed that there is background noise when I play a video taken by the device, I then raised a claim, on the claim page, I could not upload an attachment of a video proving the issue I was having with the phone, I then called in and asked what i should do? , I was then sent an email I should respond to with my attachments from Esraa the 30/10/2026, I then received emails saying my claim is pending since I have not provided proof, I contacted them multiple times telling them I have emailed proof to Esraa, Ibrahim confirmed that the videos were received, told me hold 3min on the phone to listen to them,he then confirmed that they are valid and they will work on my case. I just received an email saying my case is closed due to the fact that I have not provided evidence and I have not responded to their requests. I am so disappointed, my money went down the drain. I never should have trusted an online store with such big purchase.
1 reviews | Active since Nov 2026
I bought an IPhone 14pro, on the 9th day of using it, i noticed that there is background noise wh...
I bought an IPhone 14pro, on the 9th day of using it, i noticed that there is background noise when I play a video taken by the device, I then raised a claim, on the claim page, I could not upload an attachment of a video proving the issue I was having with the phone, I then called in and asked what i should do? , I was then sent an email I should respond to with my attachments from Esraa the 30/10/2026, I then received emails saying my claim is pending since I have not provided proof, I contacted them multiple times telling them I have emailed proof to Esraa, Ibrahim confirmed that the videos were received, told me hold 3min on the phone to listen to them,he then confirmed that they are valid and they will work on my case. I just received an email saying my case is closed due to the fact that I have not provided evidence and I have not responded to their requests. I am so disappointed, my money went down the drain. I never should have trusted an online store with such big purchase.
1 reviews | Active since Nov 2026
I am happy with the service and the product But next time tell us that its an Esim because we
I am happy with the service and the product But next time tell us that its an Esim because we get confused when we get the marchandise
1 reviews | Active since Nov 2026
I am happy with the service and the product But next time tell us that its an Esim because we
I am happy with the service and the product But next time tell us that its an Esim because we get confused when we get the marchandise
1 reviews | Active since Nov 2026
I am happy about the service the delivery was very fast
I am happy about the service the delivery was very fast
1 reviews | Active since Nov 2026
I am happy about the service the delivery was very fast
I am happy about the service the delivery was very fast