Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Rentoza is described as a subscription retailer where the sales and payment journey works but everything afterwards collapses. Customers consistently report money debited within minutes, then declined applications, unfulfilled orders and refunds outstanding for months. A recurring theme is the absence of any working phone line, with WhatsApp, email and web tickets going unanswered. Refunds, Returns and Consumer Rights (0.6) and Delivery, Fulfilment and Logistics (0.7) draw the heaviest criticism.
Top Strengths:
- •Accounts, Billing & Digital Platforms: Ordering, checkout and payment processing work smoothly, and a handful of subscribers complete full terms, split buyouts over three months and receive ownership certificates. Accounts, Billing and Digital Platforms (0.8) scores highest, though that reflects relative rather than genuine strength.
TrustIndex
1.5
NPS Score
-97
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Rentoza
What do customers say about Rentoza?
Based on recent customer reviews, Rentoza is described as a subscription retailer where the sales and payment journey works but everything afterwards collapses. Customers consistently report money debited within minutes, then declined applications, unfulfilled orders and refunds outstanding for months. A recurring theme is the absence of any working phone line, with WhatsApp, email and web tickets going unanswered. Refunds, Returns and Consumer Rights (0.6) and Delivery, Fulfilment and Logistics (0.7) draw the heaviest criticism.
What is Rentoza's biggest strength?
Rentoza's biggest strength, according to Hellopeter's AI analysis, is Accounts, Billing & Digital Platforms. Ordering, checkout and payment processing work smoothly, and a handful of subscribers complete full terms, split buyouts over three months and receive ownership certificates. Accounts, Billing and Digital Platforms (0.8) scores highest, though that reflects relative rather than genuine strength.
What are the most common complaints about Rentoza?
The most common complaint about Rentoza, based on Hellopeter's AI analysis of recent customer reviews, is Refunds, Returns & Consumer Rights. Refunds, Returns and Consumer Rights (0.6) is the deepest failure. Declined and cancelled orders leave customers chasing deposits for months, with escalation to the payments team as the standard reply and no timeline, proof of payment or reference number ever provided.
Is Rentoza trustworthy?
Rentoza has a TrustIndex of 1.5 out of 10 on Hellopeter, based on 399 reviews in the last 12 months. Hellopeter has tracked Rentoza across 2,515 total reviews. How is the TrustIndex calculated? →
Recent reviews (399)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2013
No communication has been made since one email to rectify the matter
My phone has been locked for over a month. All I got was an email saying they will let us know when it's fixed and reduced payments but I can't use the device unless in WiFi as even the SIM card cannot make calls?
1 reviews | Active since Jun 2013
No communication has been made since one email to rectify the matter
My phone has been locked for over a month. All I got was an email saying they will let us know when it's fixed and reduced payments but I can't use the device unless in WiFi as even the SIM card cannot make calls?
1 reviews | Active since Mar 2018
Horrible customer service
I have finished paying my subscription Jan 2026 for iPhone 13. Up until today Rentoza has not removed the restrictions on the device , the device still says under the device belongs to Rentoza. It's been over 8 months trying to get hold of Rentoza , there's no response from the company via ***, Facebook and ***.
1 reviews | Active since Mar 2018
Horrible customer service
I have finished paying my subscription Jan 2026 for iPhone 13. Up until today Rentoza has not removed the restrictions on the device , the device still says under the device belongs to Rentoza. It's been over 8 months trying to get hold of Rentoza , there's no response from the company via ***, Facebook and ***.
1 reviews | Active since Nov 2017
I want my money back
This company has debited my account for a subscription that was completed almost 2 years ago I need a contact number to get hold of them as all the numbers and *** I found don't work anymore. Totally unexceptable
1 reviews | Active since Nov 2017
I want my money back
This company has debited my account for a subscription that was completed almost 2 years ago I need a contact number to get hold of them as all the numbers and *** I found don't work anymore. Totally unexceptable
1 reviews | Active since Nov 2018
Terrible experience
I have paid for my fridge and even paid for the buy out but Rentoza still haven't given me the certificate of ownership and what stresses me more is that they keep sending me *** about payments and collection and also every month they try to deduct in my account and I am so sick and tired of it because I can't even reach them.
1 reviews | Active since Nov 2018
Terrible experience
I have paid for my fridge and even paid for the buy out but Rentoza still haven't given me the certificate of ownership and what stresses me more is that they keep sending me *** about payments and collection and also every month they try to deduct in my account and I am so sick and tired of it because I can't even reach them.
1 reviews | Active since Oct 2026
Rentoza I want my money back bunch of ********
This company ****med me, they told me they had the phone i wanted in stock but when i made the payment, then Firstly delayed my delivery and came back and said they didn't have the phone in stock and didn't have a turn around time. I canceled that order and requested for my money back and its been 2 months and they *** and phone number is no longer working... I need my R1370. Worst experience ever
1 reviews | Active since Oct 2026
Rentoza I want my money back bunch of ********
This company ****med me, they told me they had the phone i wanted in stock but when i made the payment, then Firstly delayed my delivery and came back and said they didn't have the phone in stock and didn't have a turn around time. I canceled that order and requested for my money back and its been 2 months and they *** and phone number is no longer working... I need my R1370. Worst experience ever
1 reviews | Active since Sept 2026
Bad service
I paid my phone fully year ago it's still shows that it's managed by Rentoza still also shows mobiControl Management I cannot reset my as it it restricted…app is not work also website crashed and all *** bouncing back
1 reviews | Active since Sept 2026
Bad service
I paid my phone fully year ago it's still shows that it's managed by Rentoza still also shows mobiControl Management I cannot reset my as it it restricted…app is not work also website crashed and all *** bouncing back
1 reviews | Active since Nov 2025
I NEED A RESOLUTION
I am following up on my previous HelloPeter complaint because this matter remains unresolved, and I am extremely frustrated. I cancelled my laptop order and requested my refund on 6 June. Despite numerous follow-ups, I am still waiting for my money. I have given Rentoza more than enough time and opportunity to resolve this matter, yet I continue to receive no meaningful resolution. At this stage, this is no longer frustrating, it is completely unacceptable that I have had to repeatedly chase a refund for a cancelled order. Due to lack of resolution, I have escalated this matter to ICASA and National Consumer Commission. Rentoza, I am requesting that you address this complaint publicly and with a concrete resolution, not another generic response tellingme that the matter is being looked into. I need: Confirmation of the refund amount Confirmation that the refund has been approved A specific date by which the refund will be processed Confirmation once the money has actually been paid. I have been patient. I have followed up correct channels. I have sent emails repeatedly. I should not have to keep escalating a matter just to get my own money back! Please provide a clear and final resolution here. No more vague promises. I need my refund!
1 reviews | Active since Nov 2025
I NEED A RESOLUTION
I am following up on my previous HelloPeter complaint because this matter remains unresolved, and I am extremely frustrated. I cancelled my laptop order and requested my refund on 6 June. Despite numerous follow-ups, I am still waiting for my money. I have given Rentoza more than enough time and opportunity to resolve this matter, yet I continue to receive no meaningful resolution. At this stage, this is no longer frustrating, it is completely unacceptable that I have had to repeatedly chase a refund for a cancelled order. Due to lack of resolution, I have escalated this matter to ICASA and National Consumer Commission. Rentoza, I am requesting that you address this complaint publicly and with a concrete resolution, not another generic response tellingme that the matter is being looked into. I need: Confirmation of the refund amount Confirmation that the refund has been approved A specific date by which the refund will be processed Confirmation once the money has actually been paid. I have been patient. I have followed up correct channels. I have sent emails repeatedly. I should not have to keep escalating a matter just to get my own money back! Please provide a clear and final resolution here. No more vague promises. I need my refund!