I NEED A RESOLUTION

I am following up on my previous HelloPeter complaint because this matter remains unresolved, and I am extremely frustrated.

I cancelled my laptop order and requested my refund on 6 June. Despite numerous follow-ups, I am still waiting for my money. I have given Rentoza more than enough time and opportunity to resolve this matter, yet I continue to receive no meaningful resolution.

At this stage, this is no longer frustrating, it is completely unacceptable that I have had to repeatedly chase a refund for a cancelled order.

Due to lack of resolution, I have escalated this matter to ICASA and National Consumer Commission.

Rentoza, I am requesting that you address this complaint publicly and with a concrete resolution, not another generic response tellingme that the matter is being looked into.

I need: Confirmation of the refund amount Confirmation that the refund has been approved A specific date by which the refund will be processed Confirmation once the money has actually been paid.

I have been patient. I have followed up correct channels. I have sent emails repeatedly. I should not have to keep escalating a matter just to get my own money back!

Please provide a clear and final resolution here. No more vague promises. I need my refund!