Based on recent customer reviews, Bidvest Bank draws heavy criticism for delayed access to customer funds, with complaints centring on unpaid international transfers, SARB mandate forms, Wise and PayPal payouts, and Spot Money wallet credits. Customers report suspended or frozen accounts without notice, unresolved dispute and reversal claims, double debits, and repeated escalations that produce automated replies rather than resolution. Call centre and chat support are described as unreachable or unaccountable. A small number of clients praise individual relationship bankers for professionalism, ownership and prompt query resolution.
Replied to 95% of negative reviews
Reply time on negative reviews: 34h 35m
TrustIndex
2.4
Ranking
#11
in Banking
Reply Time
34h 16m
NPS Score
-74
Recommended: Unlikely
Replied to 95% of negative reviews
Reply time on negative reviews: 34h 35m
Nov '25 - Oct '26
Frequently Asked Questions About Bidvest Bank
What do customers say about Bidvest Bank?
Based on recent customer reviews, Bidvest Bank draws heavy criticism for delayed access to customer funds, with complaints centring on unpaid international transfers, SARB mandate forms, Wise and PayPal payouts, and Spot Money wallet credits. Customers report suspended or frozen accounts without notice, unresolved dispute and reversal claims, double debits, and repeated escalations that produce automated replies rather than resolution. Call centre and chat support are described as unreachable or unaccountable. A small number of clients praise individual relationship bankers for professionalism, ownership and prompt query resolution.
Is Bidvest Bank trustworthy?
Bidvest Bank has a TrustIndex of 2.4 out of 10 on Hellopeter, based on 47 reviews in the last 12 months. They reply to 95% of negative reviews, typically within 34 hours 35 min. Hellopeter has tracked Bidvest Bank across 912 total reviews. How is the TrustIndex calculated? →
Recent reviews (47)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2025
Blocked account for No reason
I want to complain about spot money .they blocked ny account they say I must send POP showing the payment i made to someone ,like where would i get the proof when the proof is on the account they block ? I need my account back !!!
1 reviews | Active since May 2025
Blocked account for No reason
I want to complain about spot money .they blocked ny account they say I must send POP showing the payment i made to someone ,like where would i get the proof when the proof is on the account they block ? I need my account back !!!
1 reviews | Active since May 2023
ABSOLUTE PATHETIC SERVICE FROM BIDVEST BANK
I made a payment from my husband Bidvest account to his ABSA account on 19/08/2026. The money is out of the Bidvest Account but up to today never arrived in the ABSA account. After lots of emails between myself and *** they claim that ABSA confirmed that money was received and I should approach them. I did - however they emailed back they cannot act on a nameless confirmation and Bidvest should investigate. Still looking for our money.....
1 reviews | Active since May 2023
ABSOLUTE PATHETIC SERVICE FROM BIDVEST BANK
I made a payment from my husband Bidvest account to his ABSA account on 19/08/2026. The money is out of the Bidvest Account but up to today never arrived in the ABSA account. After lots of emails between myself and *** they claim that ABSA confirmed that money was received and I should approach them. I did - however they emailed back they cannot act on a nameless confirmation and Bidvest should investigate. Still looking for our money.....
1 reviews | Active since Aug 2017
Disappointed customer
I had a funeral policy with Old Mutual for my dad. When my dad passed, I was told the policy lapsed and I was not informed. No reasons were provided. I had another policy for my son. Apparently, I am now told it lapsed. My other policy for myself, the cover amount on the statement says R100k and on the schedule is R10k. Can Old Mutual please be fair to its customers. I trusted them with my money, but all these made me move to another bank.
1 reviews | Active since Aug 2017
Disappointed customer
I had a funeral policy with Old Mutual for my dad. When my dad passed, I was told the policy lapsed and I was not informed. No reasons were provided. I had another policy for my son. Apparently, I am now told it lapsed. My other policy for myself, the cover amount on the statement says R100k and on the schedule is R10k. Can Old Mutual please be fair to its customers. I trusted them with my money, but all these made me move to another bank.
1 reviews | Active since Aug 2024
Aggrieved Customer
Unsatisfactory service that I'm actually having here today with Bidvest Bank together with Spot money funds, I have been complaining and complaining about monies that don't clear if it's not a delayed payment money doesn't come into the intended account. So an hour ago I did a transfer to my Capitec bank from Spot money wallet it's about R300.00 and still it hasn't reflected but the last transaction I did for 1505 reflected within 30 mins. Honestly this kind of inconvenience I don't need it. Can it be rectified please
1 reviews | Active since Aug 2024
Aggrieved Customer
Unsatisfactory service that I'm actually having here today with Bidvest Bank together with Spot money funds, I have been complaining and complaining about monies that don't clear if it's not a delayed payment money doesn't come into the intended account. So an hour ago I did a transfer to my Capitec bank from Spot money wallet it's about R300.00 and still it hasn't reflected but the last transaction I did for 1505 reflected within 30 mins. Honestly this kind of inconvenience I don't need it. Can it be rectified please
1 reviews | Active since Feb 2022
Incompetence at all levels at this clown circus
My experience with these *********** clowns that Bidvest employs.. I contacted a Lucille Meruno querying explicitly nominal interest rates for a large fixed deposit I was intending to invest. She confirmed a rate and I agreed, after which I received an SMS providing me with an account number that was created against which I made the deposit transfer. Later, she follows this with a document confirming a much lower rate than originally quoted. I clearly requested "nominal" in my original mail which was ignored. Enter *********** clown no. 2 Rajeev Vithal to whom I explained the circumstances in detail. He "could not quite understand the problem??" but did offer a better rate than the one per the documentation. I accepted this and asked him to progress this...to date no response...weeks later. Further on this matter, I reached out to a Barbara de Villiers, who confirmed that this was referred to management and I would be contacted. Nothing from management after 3 weeks gone by. This is a reflection on how *********** and unprofessional this institution functions. I wasn't appealing for your funds, but was attempting to give you mine! Remember Bidvest...you employ such *********** clowns and you will be deemed a circus. Other finance houses are more than willing to assist me..
1 reviews | Active since Feb 2022
Incompetence at all levels at this clown circus
My experience with these *********** clowns that Bidvest employs.. I contacted a Lucille Meruno querying explicitly nominal interest rates for a large fixed deposit I was intending to invest. She confirmed a rate and I agreed, after which I received an SMS providing me with an account number that was created against which I made the deposit transfer. Later, she follows this with a document confirming a much lower rate than originally quoted. I clearly requested "nominal" in my original mail which was ignored. Enter *********** clown no. 2 Rajeev Vithal to whom I explained the circumstances in detail. He "could not quite understand the problem??" but did offer a better rate than the one per the documentation. I accepted this and asked him to progress this...to date no response...weeks later. Further on this matter, I reached out to a Barbara de Villiers, who confirmed that this was referred to management and I would be contacted. Nothing from management after 3 weeks gone by. This is a reflection on how *********** and unprofessional this institution functions. I wasn't appealing for your funds, but was attempting to give you mine! Remember Bidvest...you employ such *********** clowns and you will be deemed a circus. Other finance houses are more than willing to assist me..
1 reviews | Active since Aug 2023
I WANT MY MONEY
I made a transaction to a wrong/non existent account number because of a typo, this happened on the 24th of July 2026, and got in a chat with a consultant on the app andn told them the issue, they said money will be back within 7 days, nd now it's been 9 days no money still, the funny thing the bank allowed the transaction to happen while the account number is non existent, by now they can see the transaction failed but my money is not reversing back to my account, what kinda **** is this? Are u trying to **** my money? Other banks wouldn't have allowed. The transaction, banks like Tymebank would've said there's something wrong with the recipients bank, but this **** bank allows the transaction nd now doesn't want to return back my money into my account, SPOT/BIDVEST BANK, I WANT MY DAMN MONEY, THIS IS UNACCEPTABLE AND DEFINITELY NOT A RELIABLE BANK, SERVICE IS VERY POOR WITH NO INTEND TO HELP ME OR BRINING MY MONEY BACK, I NEED MY MONEY BACK IT'S BEEN 9 DAYS NOW WAITING ND NOTHING IS HAPPENING
1 reviews | Active since Aug 2023
I WANT MY MONEY
I made a transaction to a wrong/non existent account number because of a typo, this happened on the 24th of July 2026, and got in a chat with a consultant on the app andn told them the issue, they said money will be back within 7 days, nd now it's been 9 days no money still, the funny thing the bank allowed the transaction to happen while the account number is non existent, by now they can see the transaction failed but my money is not reversing back to my account, what kinda **** is this? Are u trying to **** my money? Other banks wouldn't have allowed. The transaction, banks like Tymebank would've said there's something wrong with the recipients bank, but this **** bank allows the transaction nd now doesn't want to return back my money into my account, SPOT/BIDVEST BANK, I WANT MY DAMN MONEY, THIS IS UNACCEPTABLE AND DEFINITELY NOT A RELIABLE BANK, SERVICE IS VERY POOR WITH NO INTEND TO HELP ME OR BRINING MY MONEY BACK, I NEED MY MONEY BACK IT'S BEEN 9 DAYS NOW WAITING ND NOTHING IS HAPPENING
1 reviews | Active since Oct 2019
Bidvest Bank Holding My Refund – No Action, No Accountability
This is completely unacceptable. A refund of R292 was processed to my Bidvest Bank account on 2 July 2026 (Refund ID: TP-***-p01, Authorization Code: 567723), and to date the funds are still not reflecting. I have provided the bank with full proof of refund, including the authorization code, yet there has been no resolution and no meaningful feedback. I am repeatedly ignored or told the matter will be “traced” with no actual progress. According to the merchant, the refund should have been processed within 5–14 business days, and even allowing for delays, this timeframe has already been exceeded. This is now a case of unacceptable service, lack of urgency, and zero accountability when handling a customer’s money. If this is not resolved immediately, I will escalate this matter to the Banking Ombudsman and relevant regulatory bodies. I expect: - Immediate location of my funds - Clear and final feedback - Urgent resolution without further delays Bidvest Bank needs to take this matter seriously and resolve it NOW. Customer: Shandre
1 reviews | Active since Oct 2019
Bidvest Bank Holding My Refund – No Action, No Accountability
This is completely unacceptable. A refund of R292 was processed to my Bidvest Bank account on 2 July 2026 (Refund ID: TP-***-p01, Authorization Code: 567723), and to date the funds are still not reflecting. I have provided the bank with full proof of refund, including the authorization code, yet there has been no resolution and no meaningful feedback. I am repeatedly ignored or told the matter will be “traced” with no actual progress. According to the merchant, the refund should have been processed within 5–14 business days, and even allowing for delays, this timeframe has already been exceeded. This is now a case of unacceptable service, lack of urgency, and zero accountability when handling a customer’s money. If this is not resolved immediately, I will escalate this matter to the Banking Ombudsman and relevant regulatory bodies. I expect: - Immediate location of my funds - Clear and final feedback - Urgent resolution without further delays Bidvest Bank needs to take this matter seriously and resolve it NOW. Customer: Shandre