Incompetence at all levels at this clown circus

My experience with these *********** clowns that Bidvest employs.. I contacted a Lucille Meruno querying explicitly nominal interest rates for a large fixed deposit I was intending to invest. She confirmed a rate and I agreed, after which I received an SMS providing me with an account number that was created against which I made the deposit transfer. Later, she follows this with a document confirming a much lower rate than originally quoted. I clearly requested "nominal" in my original mail which was ignored. Enter *********** clown no. 2 Rajeev Vithal to whom I explained the circumstances in detail. He "could not quite understand the problem??" but did offer a better rate than the one per the documentation. I accepted this and asked him to progress this...to date no response...weeks later. Further on this matter, I reached out to a Barbara de Villiers, who confirmed that this was referred to management and I would be contacted. Nothing from management after 3 weeks gone by. This is a reflection on how *********** and unprofessional this institution functions. I wasn't appealing for your funds, but was attempting to give you mine! Remember Bidvest...you employ such *********** clowns and you will be deemed a circus. Other finance houses are more than willing to assist me..