Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Renew-it Rivonia is a sharply divided accident repair centre. Customers consistently praise named service advisors for proactive progress updates and stress-free handovers, reflected in Staff Professionalism & Conduct (3.3). A recurring theme, however, is repeated repair defects, paint mismatches and missed collection dates, which drags Vehicle Quality & Reliability (2.0) and Service, Repairs & Maintenance (2.6) well down.
Top Strengths:
- •Staff Professionalism & Conduct: Advisors including Anil, Brendel, Sibusiso, Kagiso, Xolani and Nathaniel are repeatedly named as polite, patient and genuinely invested. Customers describe them as assets to the business, with some collecting or delivering vehicles personally. Negative reviews centre on unreturned calls and absent management.
Replied to 95% of negative reviews
Reply time on negative reviews: 17h 31m
TrustIndex
6.4
Ranking
#17
in Repairs & Service
Reply Time
10h 25m
NPS Score
-32
Recommended: Unlikely
Replied to 95% of negative reviews
Reply time on negative reviews: 17h 31m
Nov '25 - Oct '26
Frequently Asked Questions About Renew-it Rivonia
What do customers say about Renew-it Rivonia?
Based on recent customer reviews, Renew-it Rivonia is a sharply divided accident repair centre. Customers consistently praise named service advisors for proactive progress updates and stress-free handovers, reflected in Staff Professionalism & Conduct (3.3). A recurring theme, however, is repeated repair defects, paint mismatches and missed collection dates, which drags Vehicle Quality & Reliability (2.0) and Service, Repairs & Maintenance (2.6) well down.
What is Renew-it Rivonia's biggest strength?
Renew-it Rivonia's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Advisors including Anil, Brendel, Sibusiso, Kagiso, Xolani and Nathaniel are repeatedly named as polite, patient and genuinely invested. Customers describe them as assets to the business, with some collecting or delivering vehicles personally. Negative reviews centre on unreturned calls and absent management.
What are the most common complaints about Renew-it Rivonia?
The most common complaint about Renew-it Rivonia, based on Hellopeter's AI analysis of recent customer reviews, is Service, Repairs & Maintenance. A recurring theme is repair lead times stretching from weeks into months, shifting collection dates, parts delays and vehicles called in as ready when they are not. Courtesy or hire car provision is inconsistent and repeat return visits are common.
How does Renew-it Rivonia compare to other Repairs & Service companies?
Renew-it Rivonia scores 2.7 out of 5 on Hellopeter's AI analysis of service quality in Repairs & Service, compared to the Repairs & Service industry average of 3.1. Their strongest theme is Communication (3.4); their weakest is Turnaround Time (2). The top AI-rated Repairs & Service business on Hellopeter is Top Speed Motors (4.5). How is the AI Score calculated? →
Is Renew-it Rivonia trustworthy?
Renew-it Rivonia has a TrustIndex of 6.4 out of 10 on Hellopeter, based on 57 reviews in the last 12 months. They reply to 95% of negative reviews, typically within 17 hours 31 min. Hellopeter has tracked Renew-it Rivonia across 1,647 total reviews. How is the TrustIndex calculated? →
Recent reviews (57)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
0/10. Would not recommend! I don't know how they vw approved
The WORST service ever!! I was in an accident in June 2025 and I have taken my car back more than 4 times due to their incompetence!! Paint has peeled everytime, they damage your car, break parts in your car, they paint your car the WRONG colour, they eat their lunch in your car and leave it a mess!! Their workshop is pathetic. You should see their quotes on their walls in the admin offices! A complete joke, pathetic service. If you want your car to decrease in value, then take it there! When you call vw to complain about their service and ask how renew it rivonia is an authorised company to work on vw cars they tell me I need to take it up with renew it management! They themselves don't care about customer service.
1 reviews | Active since Oct 2026
0/10. Would not recommend! I don't know how they vw approved
The WORST service ever!! I was in an accident in June 2025 and I have taken my car back more than 4 times due to their incompetence!! Paint has peeled everytime, they damage your car, break parts in your car, they paint your car the WRONG colour, they eat their lunch in your car and leave it a mess!! Their workshop is pathetic. You should see their quotes on their walls in the admin offices! A complete joke, pathetic service. If you want your car to decrease in value, then take it there! When you call vw to complain about their service and ask how renew it rivonia is an authorised company to work on vw cars they tell me I need to take it up with renew it management! They themselves don't care about customer service.
1 reviews | Active since Jun 2023
Awaiting progress on my car
Good day, I am following up regarding my vehicle, which I dropped off for repairs on 21 September. Today is 30 September, and I have still not received any update, despite being advised that I would be kept informed of the progress. I sincerely hope that my vehicle has been attended to and that the repairs are progressing as expected. I would, however, appreciate an update on the current status of the repairs and an indication of when I can expect my vehicle to be ready for collection. The damage to the vehicle is relatively minor, so I am concerned about the lack of communication and the turnaround time. I understand that quality workmanship is important, and I certainly expect the repairs to be completed properly, but I also expect reasonable turnaround times and regular communication throughout the process. As for Sibusiso, who was assigned as the person who will keep me updated , I have unfortunately not received the updates I was promised from him. At this point, I would appreciate assistance please provide me with a clear and reliable update on my vehicle. Please could you urgently confirm the current status of the repairs, what work has been completed, and the expected completion/collection date. I look forward to receiving a proper update. Thank you Kind regards,
1 reviews | Active since Jun 2023
Awaiting progress on my car
Good day, I am following up regarding my vehicle, which I dropped off for repairs on 21 September. Today is 30 September, and I have still not received any update, despite being advised that I would be kept informed of the progress. I sincerely hope that my vehicle has been attended to and that the repairs are progressing as expected. I would, however, appreciate an update on the current status of the repairs and an indication of when I can expect my vehicle to be ready for collection. The damage to the vehicle is relatively minor, so I am concerned about the lack of communication and the turnaround time. I understand that quality workmanship is important, and I certainly expect the repairs to be completed properly, but I also expect reasonable turnaround times and regular communication throughout the process. As for Sibusiso, who was assigned as the person who will keep me updated , I have unfortunately not received the updates I was promised from him. At this point, I would appreciate assistance please provide me with a clear and reliable update on my vehicle. Please could you urgently confirm the current status of the repairs, what work has been completed, and the expected completion/collection date. I look forward to receiving a proper update. Thank you Kind regards,
1 reviews | Active since Aug 2024
Efficient service.
Service was quick and efficient. Received updates at all stages from Anil which was great. Body work on car is all good so far.
1 reviews | Active since Aug 2024
Efficient service.
Service was quick and efficient. Received updates at all stages from Anil which was great. Body work on car is all good so far.
1 reviews | Active since Sept 2026
Another Broken Promise and Still No Communication
I was informed by Renew-It Rivonia that the outstanding parts for my vehicle were expected to arrive on Friday, 18 September, and that I would be updated once the parts had arrived or been dispatched. Friday came and went without any update. I sent a follow-up email on Monday to the person handling my case, but my email was neither acknowledged nor answered. I also tried calling Renew-It Rivonia, but my calls were not going through. Once again, I have been left without any communication whatsoever. How many more 21-day waiting periods must I endure before my vehicle is finally repaired? Every promised date seems to pass without progress, an explanation or the courtesy of an update. Meanwhile, I am still paying for a vehicle that I cannot use. The lack of communication and accountability from Renew-It Rivonia is completely unacceptable. I should not have to keep chasing them for basic information about my own vehicle. I urgently need confirmation of whether the parts have arrived, the current repair status and a firm completion date—not another vague promise followed by silence.
1 reviews | Active since Sept 2026
Another Broken Promise and Still No Communication
I was informed by Renew-It Rivonia that the outstanding parts for my vehicle were expected to arrive on Friday, 18 September, and that I would be updated once the parts had arrived or been dispatched. Friday came and went without any update. I sent a follow-up email on Monday to the person handling my case, but my email was neither acknowledged nor answered. I also tried calling Renew-It Rivonia, but my calls were not going through. Once again, I have been left without any communication whatsoever. How many more 21-day waiting periods must I endure before my vehicle is finally repaired? Every promised date seems to pass without progress, an explanation or the courtesy of an update. Meanwhile, I am still paying for a vehicle that I cannot use. The lack of communication and accountability from Renew-It Rivonia is completely unacceptable. I should not have to keep chasing them for basic information about my own vehicle. I urgently need confirmation of whether the parts have arrived, the current repair status and a firm completion date—not another vague promise followed by silence.
1 reviews | Active since Aug 2026
Shocking service
The completely lack of responsibility, customer service, attitude and the way they handle customers is absolutely shocking. Received my car back today with various issues. I called them and no one bothered to call me back. I have emailed them as well. They do not take your complaints seriously and to be quite honest, I have never been treated this badly before as a customer. I now have other issues on my car and I am bitterly unhappy. Hopefully discovery can sort their supplier out asap.
1 reviews | Active since Aug 2026
Shocking service
The completely lack of responsibility, customer service, attitude and the way they handle customers is absolutely shocking. Received my car back today with various issues. I called them and no one bothered to call me back. I have emailed them as well. They do not take your complaints seriously and to be quite honest, I have never been treated this badly before as a customer. I now have other issues on my car and I am bitterly unhappy. Hopefully discovery can sort their supplier out asap.
1 reviews | Active since Aug 2026
Very Poor Service
Our car has been at this company since 7 July, with the original estimated completion date being 30 July. Since then, we have been given four different collection dates, and every time the date approaches, there is another excuse as to why the car is not ready. On Friday, 21 August, we were told the car would be ready at around 14:00. We were specifically told that they were “done” and that the technician was just doing the final touches. We travelled there to collect the vehicle at around 17:00, only to discover that the car was nowhere near finished. What is even more frustrating is that nobody could properly explain why we had been told it was ready when it clearly wasn’t. Our point of contact, Sibusiso, has also been extremely disappointing when it comes to communication. He only provides updates when we call him. At no point has he taken the initiative to contact us and keep us informed about the progress of our vehicle. We also asked to speak to his supervisor, but he failed to get us through, saying that she was sick. We understand that delays can happen, but what is completely unacceptable is being given false or inaccurate collection dates, having our time wasted, and receiving almost no communication unless we chase them ourselves. At this point, we have lost confidence in this company and the information we are being given. If you are considering using this company for vehicle repairs, please do your research and be very careful. This has been an incredibly frustrating experience, and all we have wanted is honest communication and our vehicle .
1 reviews | Active since Aug 2026
Very Poor Service
Our car has been at this company since 7 July, with the original estimated completion date being 30 July. Since then, we have been given four different collection dates, and every time the date approaches, there is another excuse as to why the car is not ready. On Friday, 21 August, we were told the car would be ready at around 14:00. We were specifically told that they were “done” and that the technician was just doing the final touches. We travelled there to collect the vehicle at around 17:00, only to discover that the car was nowhere near finished. What is even more frustrating is that nobody could properly explain why we had been told it was ready when it clearly wasn’t. Our point of contact, Sibusiso, has also been extremely disappointing when it comes to communication. He only provides updates when we call him. At no point has he taken the initiative to contact us and keep us informed about the progress of our vehicle. We also asked to speak to his supervisor, but he failed to get us through, saying that she was sick. We understand that delays can happen, but what is completely unacceptable is being given false or inaccurate collection dates, having our time wasted, and receiving almost no communication unless we chase them ourselves. At this point, we have lost confidence in this company and the information we are being given. If you are considering using this company for vehicle repairs, please do your research and be very careful. This has been an incredibly frustrating experience, and all we have wanted is honest communication and our vehicle .
1 reviews | Active since Aug 2025
Unacceptable Repair Quality – Hyundai i20, Renew-It Rivonia
I am extremely disappointed with the quality of the repairs performed on my Hyundai i20 by Renew-It Rivonia through Budget Insurance. My concerns are not based on unrealistic expectations or minor cosmetic preferences. I have professional experience in the automotive manufacturing environment as an Operations Planner and have worked with manufacturing programmes. I currently work in the military manufacturing sector. I therefore understand manufacturing processes, dimensional control, assembly standards, workmanship, tolerances and quality-control requirements. After collecting my vehicle, I identified multiple defects, including: * Poor bonnet and headlight alignment and inconsistent panel gaps. * Poor front bumper alignment and fitment. * Paint defects including **pinholes, paint sagging, contamination and uneven finishing**. * Paint adhesion failure on the front bumper, with underlying material exposed. * A fuel filler flap that does not sit flush or latch correctly. * Paint scuffing around the rear wheel arch. * Paint sagging and contamination on the rear passenger door. * Distortion and wrinkling on the rear bumper diffuser. * A bulging/warped section on the rear bumper. * Rear parking sensors that appear recessed, tilted and incorrectly seated. * An active Check brake light warning on the instrument cluster, with the brake lights not functioning. These are not isolated cosmetic issues. The defects cover body alignment, paintwork, component fitment, bumper assembly, parking sensors and electrical functionality. My biggest concern is how these issues passed the repair centre's final quality inspection before the vehicle was released to me. I was also concerned by the communication around the repair timeline. I was initially scheduled to collect the vehicle on 21 August 2026 and ultimately collected it on 22 August 2026. However, communication regarding my vehicle and the repair process had already started on 14 July 2026. Therefore, I do not accept the explanation that the vehicle was simply still within its original lead time at the point of collection. A repair centre should not release a vehicle to a customer with obvious defects affecting its fitment, finish and functionality, particularly an active warning relating to the brake lights. I have formally raised these concerns with Renew-It Rivonia and requested a comprehensive post-repair quality inspection and corrective repair, rather than simply addressing individual defects as they are pointed out. I am posting this review to document my experience and to highlight the importance of proper quality control and final inspection when vehicles are repaired. I expect Renew-It Rivonia and Budget Insurance to take accountability for the quality of the repair and ensure that my vehicle is returned in a condition consistent with a properly completed professional repair — not merely a vehicle that is technically driveable.
1 reviews | Active since Aug 2025
Unacceptable Repair Quality – Hyundai i20, Renew-It Rivonia
I am extremely disappointed with the quality of the repairs performed on my Hyundai i20 by Renew-It Rivonia through Budget Insurance. My concerns are not based on unrealistic expectations or minor cosmetic preferences. I have professional experience in the automotive manufacturing environment as an Operations Planner and have worked with manufacturing programmes. I currently work in the military manufacturing sector. I therefore understand manufacturing processes, dimensional control, assembly standards, workmanship, tolerances and quality-control requirements. After collecting my vehicle, I identified multiple defects, including: * Poor bonnet and headlight alignment and inconsistent panel gaps. * Poor front bumper alignment and fitment. * Paint defects including **pinholes, paint sagging, contamination and uneven finishing**. * Paint adhesion failure on the front bumper, with underlying material exposed. * A fuel filler flap that does not sit flush or latch correctly. * Paint scuffing around the rear wheel arch. * Paint sagging and contamination on the rear passenger door. * Distortion and wrinkling on the rear bumper diffuser. * A bulging/warped section on the rear bumper. * Rear parking sensors that appear recessed, tilted and incorrectly seated. * An active Check brake light warning on the instrument cluster, with the brake lights not functioning. These are not isolated cosmetic issues. The defects cover body alignment, paintwork, component fitment, bumper assembly, parking sensors and electrical functionality. My biggest concern is how these issues passed the repair centre's final quality inspection before the vehicle was released to me. I was also concerned by the communication around the repair timeline. I was initially scheduled to collect the vehicle on 21 August 2026 and ultimately collected it on 22 August 2026. However, communication regarding my vehicle and the repair process had already started on 14 July 2026. Therefore, I do not accept the explanation that the vehicle was simply still within its original lead time at the point of collection. A repair centre should not release a vehicle to a customer with obvious defects affecting its fitment, finish and functionality, particularly an active warning relating to the brake lights. I have formally raised these concerns with Renew-It Rivonia and requested a comprehensive post-repair quality inspection and corrective repair, rather than simply addressing individual defects as they are pointed out. I am posting this review to document my experience and to highlight the importance of proper quality control and final inspection when vehicles are repaired. I expect Renew-It Rivonia and Budget Insurance to take accountability for the quality of the repair and ensure that my vehicle is returned in a condition consistent with a properly completed professional repair — not merely a vehicle that is technically driveable.
1 reviews | Active since Jul 2016
⭐⭐⭐⭐⭐ Absolutely Outstanding Service!
⭐⭐⭐⭐⭐ Absolutely Outstanding Service! I cannot recommend Renew It Panel Beaters highly enough! My entire experience with them was absolutely incredible, from the moment they took my car in right through to the final delivery. What really stood out was the excellent communication throughout the entire process. I was kept updated regularly on the progress of my vehicle and which stage/division it was in, which gave me complete peace of mind knowing exactly what was happening. To top it all off, they completed the repairs ahead of schedule and even went the extra mile by delivering my vehicle to me on a Saturday afternoon. That level of service is truly exceptional! The team was professional, friendly and an absolute pleasure to deal with. It’s not often you come across a company that genuinely goes above and beyond for their customers. I would highly recommend Renew It Panel Beaters to anyone needing vehicle repairs. Thank you to the entire team for making what could have been a stressful experience such a pleasant one. I will definitely be back should I ever need any further repairs to my vehicle. ⭐⭐⭐⭐⭐
1 reviews | Active since Jul 2016
⭐⭐⭐⭐⭐ Absolutely Outstanding Service!
⭐⭐⭐⭐⭐ Absolutely Outstanding Service! I cannot recommend Renew It Panel Beaters highly enough! My entire experience with them was absolutely incredible, from the moment they took my car in right through to the final delivery. What really stood out was the excellent communication throughout the entire process. I was kept updated regularly on the progress of my vehicle and which stage/division it was in, which gave me complete peace of mind knowing exactly what was happening. To top it all off, they completed the repairs ahead of schedule and even went the extra mile by delivering my vehicle to me on a Saturday afternoon. That level of service is truly exceptional! The team was professional, friendly and an absolute pleasure to deal with. It’s not often you come across a company that genuinely goes above and beyond for their customers. I would highly recommend Renew It Panel Beaters to anyone needing vehicle repairs. Thank you to the entire team for making what could have been a stressful experience such a pleasant one. I will definitely be back should I ever need any further repairs to my vehicle. ⭐⭐⭐⭐⭐