Based on recent customer reviews, Putco is drawing consistent criticism from daily commuters across Gauteng routes. Passengers describe buses such as 9016 and the 87 running late or leaving early, stranding riders and causing warnings at work. Drivers, including shift 9012, are accused of skipping stops, rudeness and reckless driving along roads like Malibongwe Drive. Several motorists report collisions with Putco buses and long, unanswered claims through Carleo Insurance Brokers. Soweto depot staff were criticised over refund handling, although some long-standing riders still value the service.
TrustIndex
2.1
NPS Score
-50
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Putco
What do customers say about Putco?
Based on recent customer reviews, Putco is drawing consistent criticism from daily commuters across Gauteng routes. Passengers describe buses such as 9016 and the 87 running late or leaving early, stranding riders and causing warnings at work. Drivers, including shift 9012, are accused of skipping stops, rudeness and reckless driving along roads like Malibongwe Drive. Several motorists report collisions with Putco buses and long, unanswered claims through Carleo Insurance Brokers. Soweto depot staff were criticised over refund handling, although some long-standing riders still value the service.
Is Putco trustworthy?
Putco has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 12 reviews in the last 12 months. Hellopeter has tracked Putco across 194 total reviews. How is the TrustIndex calculated? →
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2025
Worst inconveniencing service
Putco doesn't even deserve the 1 star. They should have just sticked to their manual paper tickets because these card ones are always a problem. Trips get double charged, they don't want to repay them. Today I had to pay double to get to work because a stupid technician thought he knew more than me about my schedule when I told him bringing the card to them would inconvenience me.
1 reviews | Active since Feb 2025
Worst inconveniencing service
Putco doesn't even deserve the 1 star. They should have just sticked to their manual paper tickets because these card ones are always a problem. Trips get double charged, they don't want to repay them. Today I had to pay double to get to work because a stupid technician thought he knew more than me about my schedule when I told him bringing the card to them would inconvenience me.
1 reviews | Active since Jun 2022
PUTCO drivers should adhere to the rules of the road and show consideration for other motorists.
I would like to lodge a formal complaint regarding the conduct of the PUTCO bus driver operating vehicle LV 74 SB GP. The driver bumped my car and drove off to my knowledge he was driving without a valid driver's license. It is deeply concerning that an unlicensed and *********** driver was permitted to operate a public transport vehicle, placing other road users at risk. Following the accident I was informed by PUTCO that Carleo Insurance claims process would take approximately 21 days. However, that period has elapsed, and I have still not received any feedback or update regarding the claim. The lack of communication and accountability has caused significant frustration and anxiety.
1 reviews | Active since Jun 2022
PUTCO drivers should adhere to the rules of the road and show consideration for other motorists.
I would like to lodge a formal complaint regarding the conduct of the PUTCO bus driver operating vehicle LV 74 SB GP. The driver bumped my car and drove off to my knowledge he was driving without a valid driver's license. It is deeply concerning that an unlicensed and *********** driver was permitted to operate a public transport vehicle, placing other road users at risk. Following the accident I was informed by PUTCO that Carleo Insurance claims process would take approximately 21 days. However, that period has elapsed, and I have still not received any feedback or update regarding the claim. The lack of communication and accountability has caused significant frustration and anxiety.
1 reviews | Active since Jul 2026
Pucto bus bad custom...
Pucto bus bad customer service, Driver Abby shifts 9012 Randburg
1 reviews | Active since Jul 2026
Pucto bus bad custom...
Pucto bus bad customer service, Driver Abby shifts 9012 Randburg
1 reviews | Active since Mar 2023
Poor *********** bad service
Poor ****ty disrespectful service by putco Just went to soweto depo for my trips refund, got the worst service. The *********** Sibusiso Shabala with the wife or family Busisiwe Shabalala what ever ******** they doing working together they asked for an email, gave them that showed my company is moving from sunninghill to randburg. Instead of assisting they busy gossiping and laughing at my request and said they won't refund my fare. If thats how puctos representatives are at the frontline shame on them and I bet if I was white they would have showed respect. This is my first resort I will escalate this query for the disrespect and poor service until furthest. Never ever deal with Putco they are ****ty to be precise
1 reviews | Active since Mar 2023
Poor *********** bad service
Poor ****ty disrespectful service by putco Just went to soweto depo for my trips refund, got the worst service. The *********** Sibusiso Shabala with the wife or family Busisiwe Shabalala what ever ******** they doing working together they asked for an email, gave them that showed my company is moving from sunninghill to randburg. Instead of assisting they busy gossiping and laughing at my request and said they won't refund my fare. If thats how puctos representatives are at the frontline shame on them and I bet if I was white they would have showed respect. This is my first resort I will escalate this query for the disrespect and poor service until furthest. Never ever deal with Putco they are ****ty to be precise
1 reviews | Active since Sept 2023
Concern Regarding the Reliability of Bus 9016 (Dobsonville to Sunninghill)
Dear PUTCO Management, I am writing this review as a loyal passenger who has been using PUTCO services for more than four years. I would like to raise a concern regarding Bus 9016, which operates from Dobsonville to Sunninghill in the mornings. Unfortunately, this particular bus has consistently caused inconvenience for commuters due to its unreliable schedule. The bus frequently arrives either too late or too early. When it is late, it is often delayed by 10 to 15 minutes. On the other hand, there are occasions when it departs 5 to 7 minutes earlier than the scheduled time, resulting in many passengers being left behind. This creates significant challenges for commuters who rely on this service to get to work on time. Many passengers have received warnings from their employers due to repeated lateness caused by these schedule inconsistencies, and some may even risk losing their jobs. This is unfair, especially when commuters make every effort to arrive at their designated bus stops according to the published schedule. We kindly request that Bus 9016 adhere to a consistent and reliable timetable so that passengers can plan their journeys with confidence. If there are operational issues or delays, clear communication would be greatly appreciated. As commuters, we are not travelling for leisure; we depend on this service to get to work and provide for our families. When Bus 9016 arrives late or leaves early, the next available bus, 9056, arrives at its scheduled time, but by then many of us who are expected to be at work by 06:30 or 07:00 are already running late. We value PUTCO's service and respectfully ask that this matter be investigated and addressed as soon as possible to ensure a more reliable service for all affected passengers.
1 reviews | Active since Sept 2023
Concern Regarding the Reliability of Bus 9016 (Dobsonville to Sunninghill)
Dear PUTCO Management, I am writing this review as a loyal passenger who has been using PUTCO services for more than four years. I would like to raise a concern regarding Bus 9016, which operates from Dobsonville to Sunninghill in the mornings. Unfortunately, this particular bus has consistently caused inconvenience for commuters due to its unreliable schedule. The bus frequently arrives either too late or too early. When it is late, it is often delayed by 10 to 15 minutes. On the other hand, there are occasions when it departs 5 to 7 minutes earlier than the scheduled time, resulting in many passengers being left behind. This creates significant challenges for commuters who rely on this service to get to work on time. Many passengers have received warnings from their employers due to repeated lateness caused by these schedule inconsistencies, and some may even risk losing their jobs. This is unfair, especially when commuters make every effort to arrive at their designated bus stops according to the published schedule. We kindly request that Bus 9016 adhere to a consistent and reliable timetable so that passengers can plan their journeys with confidence. If there are operational issues or delays, clear communication would be greatly appreciated. As commuters, we are not travelling for leisure; we depend on this service to get to work and provide for our families. When Bus 9016 arrives late or leaves early, the next available bus, 9056, arrives at its scheduled time, but by then many of us who are expected to be at work by 06:30 or 07:00 are already running late. We value PUTCO's service and respectfully ask that this matter be investigated and addressed as soon as possible to ensure a more reliable service for all affected passengers.
1 reviews | Active since May 2023
UNTRAINED AND UNPROFESSIONAL BUS DRIVER OF PUTCO
Left at robots after 15 minutes wait by 9294 shift driver Wednesday 03/06/226 at 7:00 am.
1 reviews | Active since May 2023
UNTRAINED AND UNPROFESSIONAL BUS DRIVER OF PUTCO
Left at robots after 15 minutes wait by 9294 shift driver Wednesday 03/06/226 at 7:00 am.
1 reviews | Active since Apr 2012
Worst place to seek help from due to their unprofessional drivers
Now you dont respond my messages!!!!!!! Look at what my insurance said!!!!! Because of your driver's unprofessional driving,her actions before the impact!!!!!!! I only get R31000 out!!!!! My car is taken, im at a loss thanx to you!!!! And your insurance refused to help as i must claim from my insurance. I atleast expect some decency from you or the driver,atleast get compensated for her actions!!!!!!! Speeding, not slowing down, worst of all, not staying in her lane,and following my direction of movement. Also FLEEING THE SCENE OF THE ACCIDENT!!!!!!!!!!!!!!!!!! I MEED ATLEAST R40000 SO I CAN GET SOMETHING DECENT AND RELIABLE!!!!! NOW I HAVE NO CAR!!!! AND A BABY THAT WE CAN HARDLY KEEP IN SCHOOL WITH ONLY ONE INCOME!!!!!!!!!!!!
1 reviews | Active since Apr 2012
Worst place to seek help from due to their unprofessional drivers
Now you dont respond my messages!!!!!!! Look at what my insurance said!!!!! Because of your driver's unprofessional driving,her actions before the impact!!!!!!! I only get R31000 out!!!!! My car is taken, im at a loss thanx to you!!!! And your insurance refused to help as i must claim from my insurance. I atleast expect some decency from you or the driver,atleast get compensated for her actions!!!!!!! Speeding, not slowing down, worst of all, not staying in her lane,and following my direction of movement. Also FLEEING THE SCENE OF THE ACCIDENT!!!!!!!!!!!!!!!!!! I MEED ATLEAST R40000 SO I CAN GET SOMETHING DECENT AND RELIABLE!!!!! NOW I HAVE NO CAR!!!! AND A BABY THAT WE CAN HARDLY KEEP IN SCHOOL WITH ONLY ONE INCOME!!!!!!!!!!!!