PUTCO drivers should adhere to the rules of the road and show consideration for other motorists.

I would like to lodge a formal complaint regarding the conduct of the PUTCO bus driver operating vehicle LV 74 SB GP. The driver bumped my car and drove off to my knowledge he was driving without a valid driver's license. It is deeply concerning that an unlicensed and *********** driver was permitted to operate a public transport vehicle, placing other road users at risk. Following the accident I was informed by PUTCO that Carleo Insurance claims process would take approximately 21 days. However, that period has elapsed, and I have still not received any feedback or update regarding the claim. The lack of communication and accountability has caused significant frustration and anxiety.