Pi By MTN
Unclaimed Business
|1|11 Reviews (last 12 months)|This business does not respond to reviews
Pi By MTN
Unclaimed Business
|1
11 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Trustindex Rating
1.9NPS Score
-100Unlikely
TrustIndex
1.9
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|11 Reviews
May '26 - Sep '26
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEK
Enver K
1 reviews | Active since Apr 2021
17 Aug 2026, 20:27
MTN’s PI service is an absolute disaster.
I have created a profile, yet I cannot actually log into the PI app or the website. I have repeatedly tried to reset my password, only to discover that the password-reset process is effectively useless because the OTP functionality simply does not work. I don’t receive the OTP at all. So I’m left in a ridiculous situation where I have an account I cannot access, a password I cannot reset, and a supposedly functional digital service that prevents me from doing either. For a company the size of MTN, this level of basic functionality is frankly unacceptable. Account login and OTP delivery are not advanced features — they are fundamental requirements of any customer-facing digital platform. What makes this even more frustrating is the complete lack of a straightforward way to resolve the problem. Customers should not have to repeatedly fight with a broken system just to access their own account. MTN really needs to get its PI service together. If you can’t reliably authenticate your customers, you don’t have a functioning digital service. Extremely disappointing and completely unacceptable.
Helpful (0)
|Replies (0)EK
Enver K
1 reviews | Active since Apr 2021
17 Aug 2026, 20:27
MTN’s PI service is an absolute disaster.
I have created a profile, yet I cannot actually log into the PI app or the website. I have repeatedly tried to reset my password, only to discover that the password-reset process is effectively useless because the OTP functionality simply does not work. I don’t receive the OTP at all. So I’m left in a ridiculous situation where I have an account I cannot access, a password I cannot reset, and a supposedly functional digital service that prevents me from doing either. For a company the size of MTN, this level of basic functionality is frankly unacceptable. Account login and OTP delivery are not advanced features — they are fundamental requirements of any customer-facing digital platform. What makes this even more frustrating is the complete lack of a straightforward way to resolve the problem. Customers should not have to repeatedly fight with a broken system just to access their own account. MTN really needs to get its PI service together. If you can’t reliably authenticate your customers, you don’t have a functioning digital service. Extremely disappointing and completely unacceptable.
0
Replies (0)HM
Hiteko M
1 reviews | Active since Apr 2026
15 Jul 2026, 13:34
Refusal of refund
The worst they can ever be, i paid for services i never used. they refuse to give me a refund and keep on attempting to deduct more money from my account although i cancelled my account. I want my money back!
Helpful (0)
|Replies (0)HM
Hiteko M
1 reviews | Active since Apr 2026
15 Jul 2026, 13:34
Refusal of refund
The worst they can ever be, i paid for services i never used. they refuse to give me a refund and keep on attempting to deduct more money from my account although i cancelled my account. I want my money back!
0
Replies (0)LC
Londiwe C
1 reviews | Active since Jul 2026
8 Jul 2026, 17:19
Disappointed by Pi by MTN
I am very disappointed by Pi by MTN. I ordered a sim card on their site and paid the R50 that was due, this order was processed on the 4th of June 2026 but I only got my order today (08 July 2026), after over a month. During the wait I have been trying to contact them on the numbers they have provided and each number I called, the consultant would say they have no order that is connected to me or my account. On a different day, one of the consultants I spoke to said my sim card was delivered to a different address in a different province. Today when the sim card was delivered, the courier driver was very rude as well, accusing me of having my phone off meanwhile he dialed the wrong number. Now that I am trying to activate it by going on their site, I see that my account is deactivated and I would need to buy a new sim card and pay again for the new one. This whole thing of the Pi by MTN is a **** according to me. I am so disappointed cause not only did I wait for over a month for the sim card, I wasted my money buying it in the first place. I don't even how to reach them
Helpful (0)
|Replies (0)LC
Londiwe C
1 reviews | Active since Jul 2026
8 Jul 2026, 17:19
Disappointed by Pi by MTN
I am very disappointed by Pi by MTN. I ordered a sim card on their site and paid the R50 that was due, this order was processed on the 4th of June 2026 but I only got my order today (08 July 2026), after over a month. During the wait I have been trying to contact them on the numbers they have provided and each number I called, the consultant would say they have no order that is connected to me or my account. On a different day, one of the consultants I spoke to said my sim card was delivered to a different address in a different province. Today when the sim card was delivered, the courier driver was very rude as well, accusing me of having my phone off meanwhile he dialed the wrong number. Now that I am trying to activate it by going on their site, I see that my account is deactivated and I would need to buy a new sim card and pay again for the new one. This whole thing of the Pi by MTN is a **** according to me. I am so disappointed cause not only did I wait for over a month for the sim card, I wasted my money buying it in the first place. I don't even how to reach them
0
Replies (0)DM
David M
1 reviews | Active since Jul 2026
2 Jul 2026, 11:26
JUST THE WORST
There’s a lot to say, but I don’t really have the words, cause otherwise I’d be swearing 🤬. The worst is a better word to use for their overall service, but it fits since there isn’t a word I’d use to sum it up. Would you believe it comes from MTN!!
Helpful (0)
|Replies (0)DM
David M
1 reviews | Active since Jul 2026
2 Jul 2026, 11:26
JUST THE WORST
There’s a lot to say, but I don’t really have the words, cause otherwise I’d be swearing 🤬. The worst is a better word to use for their overall service, but it fits since there isn’t a word I’d use to sum it up. Would you believe it comes from MTN!!
0
Replies (0)LN
Londiwe N
1 reviews | Active since Jun 2026
21 Jun 2026, 19:02
Card ****mers
A ****. So I signed up on their R1 data for 3 months deal. Since I was skeptical I used a new bank card to avoid any ****s. Tell me why literally less than 30 minutes after they debited their R1 I then found 3 attempts of online purchases from Amazon. I definitely know it was them because it was my first time using this card. I’m glad I was smart to not have actually money in the card but now I lost R9 for those 3 attempts. I’ll be enjoying that free data and cancelling their nonsense afterwards
Helpful (0)
|Replies (0)LN
Londiwe N
1 reviews | Active since Jun 2026
21 Jun 2026, 19:02
Card ****mers
A ****. So I signed up on their R1 data for 3 months deal. Since I was skeptical I used a new bank card to avoid any ****s. Tell me why literally less than 30 minutes after they debited their R1 I then found 3 attempts of online purchases from Amazon. I definitely know it was them because it was my first time using this card. I’m glad I was smart to not have actually money in the card but now I lost R9 for those 3 attempts. I’ll be enjoying that free data and cancelling their nonsense afterwards
0
Replies (0)AM
Amos M
1 reviews | Active since Jun 2026
11 Jun 2026, 18:37
Useless service
They are very useless. I have paid R500 for a 500 gig and bought a sim card and all I get is send us your router IMEI number, Sim number, and we will escalate to support. Support just close the ticket and when you chat to a bot they reopen it. All I need right now is my refund they can take their ticket number back BO019073. I would not recommend these ****mers
Helpful (0)
|Replies (0)AM
Amos M
1 reviews | Active since Jun 2026
11 Jun 2026, 18:37
Useless service
They are very useless. I have paid R500 for a 500 gig and bought a sim card and all I get is send us your router IMEI number, Sim number, and we will escalate to support. Support just close the ticket and when you chat to a bot they reopen it. All I need right now is my refund they can take their ticket number back BO019073. I would not recommend these ****mers
0
Replies (0)ER
SK