MTN’s PI service is an absolute disaster.

I have created a profile, yet I cannot actually log into the PI app or the website. I have repeatedly tried to reset my password, only to discover that the password-reset process is effectively useless because the OTP functionality simply does not work. I don’t receive the OTP at all.

So I’m left in a ridiculous situation where I have an account I cannot access, a password I cannot reset, and a supposedly functional digital service that prevents me from doing either.

For a company the size of MTN, this level of basic functionality is frankly unacceptable. Account login and OTP delivery are not advanced features — they are fundamental requirements of any customer-facing digital platform.

What makes this even more frustrating is the complete lack of a straightforward way to resolve the problem. Customers should not have to repeatedly fight with a broken system just to access their own account.

MTN really needs to get its PI service together. If you can’t reliably authenticate your customers, you don’t have a functioning digital service.

Extremely disappointing and completely unacceptable.