Worst Network Ever

I purchased a Home Internet Anytime Data which is geo locked to my address. After 2 days of usage I get a message that I have moved and that the service is barred. I did not move and my repeated messages to the help centre was to no avail. Their turnaround time is pathetic. I subscribed to the Mobility add on which allows the service to be used anywhere and still no joy. I received a message 4 days later that the tmy problem was solved and that the ticket is closed. I still dont have internet today that is after approximately 10 days of nointernet