Based on recent customer reviews, PEC Utility Management draws sharply divided feedback. Residents at estates such as Greenbay, Oasis Life Sunningdale and De Aan Zicht question unexplained meter balances, steep fixed charges and daily deductions that continue when units sit empty. Many describe unanswered emails, ticket delays, weekday only availability and days without power or water. Praise centres on individual consultants like Tanya, Britney and Merlicia, plus technicians who replace meter boxes quickly, showing the operation can deliver when queries reach the right person.
Replied to 100% of negative reviews
Reply time on negative reviews: 29h 33m
TrustIndex
3.9
Ranking
#7
in Utilities
Reply Time
26h 26m
NPS Score
-78
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 29h 33m
Nov '25 - Oct '26
Frequently Asked Questions About PEC Utility Management (Pty) Ltd
What do customers say about PEC Utility Management (Pty) Ltd?
Based on recent customer reviews, PEC Utility Management draws sharply divided feedback. Residents at estates such as Greenbay, Oasis Life Sunningdale and De Aan Zicht question unexplained meter balances, steep fixed charges and daily deductions that continue when units sit empty. Many describe unanswered emails, ticket delays, weekday only availability and days without power or water. Praise centres on individual consultants like Tanya, Britney and Merlicia, plus technicians who replace meter boxes quickly, showing the operation can deliver when queries reach the right person.
Is PEC Utility Management (Pty) Ltd trustworthy?
PEC Utility Management (Pty) Ltd has a TrustIndex of 3.9 out of 10 on Hellopeter, based on 27 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 29 hours 33 min. Hellopeter has tracked PEC Utility Management (Pty) Ltd across 176 total reviews. How is the TrustIndex calculated? →
Recent reviews (27)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2024
Worst Service Imaginable
Honestly the worst service imaginable. We have been trying to purchase electricity and water since 10am this morning, but to no success. This is not the first time we are experiencing this issue with PEC. We went to several electricity selling outlets, but the search has returned with the same result - "offline" PEC honestly needs to do better than this!
1 reviews | Active since Mar 2024
Worst Service Imaginable
Honestly the worst service imaginable. We have been trying to purchase electricity and water since 10am this morning, but to no success. This is not the first time we are experiencing this issue with PEC. We went to several electricity selling outlets, but the search has returned with the same result - "offline" PEC honestly needs to do better than this!
1 reviews | Active since Jun 2020
Excellent Customer Service
I've been dealing with PEC since March of this year and all my interactions have been extremely positive. Today, I dealt with Alison Johnson and what an absolute star!!! She was so helpful, courteous and professional. It's not often that one deals with a service provider without feeling like a burden and it would be wrong for me to just dismiss her professionalism and service as JUST part of her job. PEC, you are very fortunate to have her on your team!! Well done PEC, you deserve your flowers. P
1 reviews | Active since Jun 2020
Excellent Customer Service
I've been dealing with PEC since March of this year and all my interactions have been extremely positive. Today, I dealt with Alison Johnson and what an absolute star!!! She was so helpful, courteous and professional. It's not often that one deals with a service provider without feeling like a burden and it would be wrong for me to just dismiss her professionalism and service as JUST part of her job. PEC, you are very fortunate to have her on your team!! Well done PEC, you deserve your flowers. P
1 reviews | Active since Sept 2026
Excellent service from Nicole Runkel!
I was helped by Nicole Runkel and her assistance was exceptional! From the minute I heard her voice I knew my query was going to be resolved properly and thats exactly what happened. Less than 30 minutes after the call I was sorted. Companies need to appreciate people like Nicole, a good start will be to give her a week off and a full round at a Spa.
1 reviews | Active since Sept 2026
Excellent service from Nicole Runkel!
I was helped by Nicole Runkel and her assistance was exceptional! From the minute I heard her voice I knew my query was going to be resolved properly and thats exactly what happened. Less than 30 minutes after the call I was sorted. Companies need to appreciate people like Nicole, a good start will be to give her a week off and a full round at a Spa.
1 reviews | Active since Sept 2026
I was assisted by Ta...
I was assisted by Tanya and it took 10 minutes to sort all my queries out, excellent service
1 reviews | Active since Sept 2026
I was assisted by Ta...
I was assisted by Tanya and it took 10 minutes to sort all my queries out, excellent service
1 reviews | Active since Aug 2026
Tanya from PEC was absolutely wonderful to deal with
Tanya from PEC was absolutely wonderful to deal with. Her assistance in obtaining the invoices was prompt, efficient and professional. Thank you, Tanya, for making the process so easy!
1 reviews | Active since Aug 2026
Tanya from PEC was absolutely wonderful to deal with
Tanya from PEC was absolutely wonderful to deal with. Her assistance in obtaining the invoices was prompt, efficient and professional. Thank you, Tanya, for making the process so easy!
1 reviews | Active since Aug 2011
Daylight *******
If you think Eskom ot COCT is a ******* welcome to PEC. They not only rip you off. Then they ignore your request or explanation why they rob you I live in Greenbay estate. PEC manages the utilities for the estate which means you pay an amount and they deducted the costnof electricity, water, sewerage and a list additional charges. Initially we paidnon average R9 or R10, but after July averaghiked to between R13 and R16. The.weekend past, they deducted a whole R300 from.my account. For one day. Then the daily deduction increased to more than R50 a day. I have previously asked and was promised a report by Nicole Runkel. That was months ago and it did not happen. When I enquired about the R300 the enquiry was again referred to Nicole Runkel. And again no.response. No use to report this to estate management. All they do is give you warning.
1 reviews | Active since Aug 2011
Daylight *******
If you think Eskom ot COCT is a ******* welcome to PEC. They not only rip you off. Then they ignore your request or explanation why they rob you I live in Greenbay estate. PEC manages the utilities for the estate which means you pay an amount and they deducted the costnof electricity, water, sewerage and a list additional charges. Initially we paidnon average R9 or R10, but after July averaghiked to between R13 and R16. The.weekend past, they deducted a whole R300 from.my account. For one day. Then the daily deduction increased to more than R50 a day. I have previously asked and was promised a report by Nicole Runkel. That was months ago and it did not happen. When I enquired about the R300 the enquiry was again referred to Nicole Runkel. And again no.response. No use to report this to estate management. All they do is give you warning.
1 reviews | Active since May 2019
Customer Service for billing is a joke
just now New Poor customer service experience. I made rental payment, first half is in the account, the second half is in the ether apparently. I make another half payment cause now I'm sitting with no power...that payment is in the ether too. But do you think anyone can help me? Nooooooo. I sent an email a few days ago, 3 days after making the second payment, but thats bad for me cause I sent it over a weekend and they don't deal with billing over the phone...so I am expected to sit and wait, with no power and R15k floating around somewhere...cause they can't deal with me over the phone and I must wait for the response on an email. A ****ing joke. Not only that, but when I phoned, I got treated as if I am the one whose stupid and in the wrong for wanting to get my rental payment sorted, power on and the remainder returned to me!
1 reviews | Active since May 2019
Customer Service for billing is a joke
just now New Poor customer service experience. I made rental payment, first half is in the account, the second half is in the ether apparently. I make another half payment cause now I'm sitting with no power...that payment is in the ether too. But do you think anyone can help me? Nooooooo. I sent an email a few days ago, 3 days after making the second payment, but thats bad for me cause I sent it over a weekend and they don't deal with billing over the phone...so I am expected to sit and wait, with no power and R15k floating around somewhere...cause they can't deal with me over the phone and I must wait for the response on an email. A ****ing joke. Not only that, but when I phoned, I got treated as if I am the one whose stupid and in the wrong for wanting to get my rental payment sorted, power on and the remainder returned to me!