Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Oneplan Insurance earns strong praise for its people and its WhatsApp-first service model. Customers consistently name individual consultants who resolve queries within minutes and load funds onto the Oneplan card before vet visits. A recurring theme, however, is friction at the money end of the relationship: rejected invoices, declined pre-authorisations, annual premium increases and debit orders that continue after cancellation.
Top Strengths:
- •Agent Quality & Customer Care: Agent Quality & Customer Care (4.3) is the clear driver of sentiment. Customers name consultants such as Tashreeq Khan, Julian David, Celine Kriel, Athi, Gershwin Lewis and Razia Yousuf, describing them as patient, knowledgeable and genuinely caring during pet emergencies and bereavement.
Replied to 100% of negative reviews
Reply time on negative reviews: 3h 27m
TrustIndex
10
Perfect Score
Ranking
#2
in Pet Insurance
Reply Time
1h 27m
NPS Score
56
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 3h 27m
Oct '25 - Sep '26
Frequently Asked Questions About Oneplan Insurance
What do customers say about Oneplan Insurance?
Based on recent customer reviews, Oneplan Insurance earns strong praise for its people and its WhatsApp-first service model. Customers consistently name individual consultants who resolve queries within minutes and load funds onto the Oneplan card before vet visits. A recurring theme, however, is friction at the money end of the relationship: rejected invoices, declined pre-authorisations, annual premium increases and debit orders that continue after cancellation.
What is Oneplan Insurance's biggest strength?
Oneplan Insurance's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Agent Quality & Customer Care (4.3) is the clear driver of sentiment. Customers name consultants such as Tashreeq Khan, Julian David, Celine Kriel, Athi, Gershwin Lewis and Razia Yousuf, describing them as patient, knowledgeable and genuinely caring during pet emergencies and bereavement.
What are the most common complaints about Oneplan Insurance?
The most common complaint about Oneplan Insurance, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Premiums & Transparency. Pricing, Premiums & Transparency (2.8) is the weakest area. Customers report yearly premium increases against shrinking benefits, undisclosed waiting periods and exclusions, double or post-cancellation debits, and cancellation requests needing several attempts before being actioned.
How does Oneplan Insurance compare to other Car Insurance companies?
Oneplan Insurance scores 3.6 out of 5 on Hellopeter's AI analysis of service quality in Car Insurance, compared to the Car Insurance industry average of 3.2. Their strongest theme is Agent Service (4.4); their weakest is Pricing & Excess (2.8). The top AI-rated Car Insurance business on Hellopeter is OUTsurance (4.2). How is the AI Score calculated? →
Is Oneplan Insurance trustworthy?
Oneplan Insurance has a TrustIndex of 10 out of 10 on Hellopeter, based on 4,773 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 3 hours 27 min. Hellopeter has tracked Oneplan Insurance across 32,619 total reviews. How is the TrustIndex calculated? →
Recent reviews (4,773)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2024
Very helpful spoke to Mathapelo Mathibe to load funds was done within 2 minutes
Very helpful spoke to Mathapelo Mathibe to load funds was done within 2 minutes. Thank you
1 reviews | Active since Oct 2024
Very helpful spoke to Mathapelo Mathibe to load funds was done within 2 minutes
Very helpful spoke to Mathapelo Mathibe to load funds was done within 2 minutes. Thank you
1 reviews | Active since Feb 2024
Wisane from the claims team assisted me very promptly with no issues
Wisane from the claims team assisted me very promptly with no issues
1 reviews | Active since Feb 2024
Wisane from the claims team assisted me very promptly with no issues
Wisane from the claims team assisted me very promptly with no issues
1 reviews | Active since Sept 2026
Amazing service
I would like to take a moment to give a huge thank you to Amy at Oneplan Insurance for the absolutely wonderful service she provided. Amy was incredibly helpful, professional, and patient throughout the entire process. What really stood out to me was the way she explained everything so clearly and thoroughly. Insurance can sometimes be confusing, but Amy took the time to make sure I understood everything, answered all my questions, and never made me feel rushed or uncomfortable asking for clarification. Her knowledge, friendly attitude, and genuine willingness to help made the whole experience so much easier and more enjoyable. It is clear that Amy takes great pride in what she does and truly cares about providing excellent service to her customers. Thank you, Amy, for going above and beyond and for making such a positive impression. Your outstanding service and dedication are a real credit to Oneplan Insurance. I would highly recommend Amy to anyone looking for someone who is knowledgeable, professional, caring, and simply fantastic at what she does! Absolutely amazing service — thank you, Amy! ⭐⭐⭐⭐⭐
1 reviews | Active since Sept 2026
Amazing service
I would like to take a moment to give a huge thank you to Amy at Oneplan Insurance for the absolutely wonderful service she provided. Amy was incredibly helpful, professional, and patient throughout the entire process. What really stood out to me was the way she explained everything so clearly and thoroughly. Insurance can sometimes be confusing, but Amy took the time to make sure I understood everything, answered all my questions, and never made me feel rushed or uncomfortable asking for clarification. Her knowledge, friendly attitude, and genuine willingness to help made the whole experience so much easier and more enjoyable. It is clear that Amy takes great pride in what she does and truly cares about providing excellent service to her customers. Thank you, Amy, for going above and beyond and for making such a positive impression. Your outstanding service and dedication are a real credit to Oneplan Insurance. I would highly recommend Amy to anyone looking for someone who is knowledgeable, professional, caring, and simply fantastic at what she does! Absolutely amazing service — thank you, Amy! ⭐⭐⭐⭐⭐
1 reviews | Active since Feb 2017
Khoza cate solved my issues so quickly with no inconvenience what a great representative they hav...
Khoza cate solved my issues so quickly with no inconvenience what a great representative they have for their great insurance
1 reviews | Active since Feb 2017
Khoza cate solved my issues so quickly with no inconvenience what a great representative they hav...
Khoza cate solved my issues so quickly with no inconvenience what a great representative they have for their great insurance
1 reviews | Active since Jul 2017
It was a difficult situation but their quick and easy progress made the process not so painful
It was a difficult situation but their quick and easy progress made the process not so painful
1 reviews | Active since Jul 2017
It was a difficult situation but their quick and easy progress made the process not so painful
It was a difficult situation but their quick and easy progress made the process not so painful
1 reviews | Active since Feb 2022
The consultant was very professional, patient and hungry for costumer satisfication
The consultant was very professional, patient and hungry for costumer satisfication
1 reviews | Active since Feb 2022
The consultant was very professional, patient and hungry for costumer satisfication
The consultant was very professional, patient and hungry for costumer satisfication