1 reviews | Active since Nov 2026
The waiting can be too long to be assisted nowadays Cash withdrawal claims take forever to be ap...
The waiting can be too long to be assisted nowadays Cash withdrawal claims take forever to be approved even when proper documents have been submitted.
Dear Keneilwe,
Thank you for your feedback. We are sorry to hear that you have experienced difficulty reaching us and that you are dissatisfied with the claims process.
We would like to advise that we offer multiple channels through which clients can contact us for assistance during our operating hours of 08:00 to 17:00:
WhatsApp: ***
Telephone: ***
Email: ***
Our team is available through these channels and will be happy to assist with any queries or concerns.
Kindly note that claims are processed within the standard turnaround time, taking into consideration when the required documents and information are provided by the client for review. Once the claims are reviewed, feedback on the outcome will be provided via SMS and email with the status of the claim.
We trust that the above clarifies the claim assessment process.
Kind regards,
Oneplan.
Dear Keneilwe,
Thank you for your feedback. We are sorry to hear that you have experienced difficulty reaching us and that you are dissatisfied with the claims process.
We would like to advise that we offer multiple channels through which clients can contact us for assistance during our operating hours of 08:00 to 17:00:
WhatsApp: ***
Telephone: ***
Email: ***
Our team is available through these channels and will be happy to assist with any queries or concerns.
Kindly note that claims are processed within the standard turnaround time, taking into consideration when the required documents and information are provided by the client for review. Once the claims are reviewed, feedback on the outcome will be provided via SMS and email with the status of the claim.
We trust that the above clarifies the claim assessment process.
Kind regards,
Oneplan.