I am very disappointed with my experience with Oneplan

I am very disappointed with my experience with Oneplan. Both my dogs are suffering from severe allergies and are still in need of treatment. When enquiring about claiming for their treatment, I initially mentioned vaccinations, as I was unsure whether this would form part of the treatment required.

I was advised that vaccinations fall under the savings benefit, which had no remaining funds. I then asked whether I could make use of my available casualty funds, but was told this was not possible.

My disappointment is that I have casualty cover available, yet I am unable to access it to assist with an unexpected medical situation involving my pets. As a paying customer, I would have expected more support and clarity regarding what the casualty benefit actually covers.

A very frustrating and disappointing experience.