Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Oneplan Insurance earns strong praise for its people and its WhatsApp-first service model. Customers consistently name individual consultants who resolve queries within minutes and load funds onto the Oneplan card before vet visits. A recurring theme, however, is friction at the money end of the relationship: rejected invoices, declined pre-authorisations, annual premium increases and debit orders that continue after cancellation.
Top Strengths:
- •Agent Quality & Customer Care: Agent Quality & Customer Care (4.3) is the clear driver of sentiment. Customers name consultants such as Tashreeq Khan, Julian David, Celine Kriel, Athi, Gershwin Lewis and Razia Yousuf, describing them as patient, knowledgeable and genuinely caring during pet emergencies and bereavement.
Replied to 100% of negative reviews
Reply time on negative reviews: 5h 10m
TrustIndex
10
Perfect Score
Ranking
#3
in Pet Insurance
Reply Time
1h 46m
NPS Score
49
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 5h 10m
Dec '25 - Nov '26
Frequently Asked Questions About Oneplan Insurance
What do customers say about Oneplan Insurance?
Based on recent customer reviews, Oneplan Insurance earns strong praise for its people and its WhatsApp-first service model. Customers consistently name individual consultants who resolve queries within minutes and load funds onto the Oneplan card before vet visits. A recurring theme, however, is friction at the money end of the relationship: rejected invoices, declined pre-authorisations, annual premium increases and debit orders that continue after cancellation.
What is Oneplan Insurance's biggest strength?
Oneplan Insurance's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Agent Quality & Customer Care (4.3) is the clear driver of sentiment. Customers name consultants such as Tashreeq Khan, Julian David, Celine Kriel, Athi, Gershwin Lewis and Razia Yousuf, describing them as patient, knowledgeable and genuinely caring during pet emergencies and bereavement.
What are the most common complaints about Oneplan Insurance?
The most common complaint about Oneplan Insurance, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Premiums & Transparency. Pricing, Premiums & Transparency (2.8) is the weakest area. Customers report yearly premium increases against shrinking benefits, undisclosed waiting periods and exclusions, double or post-cancellation debits, and cancellation requests needing several attempts before being actioned.
How does Oneplan Insurance compare to other Car Insurance companies?
Oneplan Insurance scores 3.6 out of 5 on Hellopeter's AI analysis of service quality in Car Insurance, compared to the Car Insurance industry average of 3.2. Their strongest theme is Agent Service (4.4); their weakest is Pricing & Excess (2.8). The top AI-rated Car Insurance business on Hellopeter is OUTsurance (4.2). How is the AI Score calculated? →
Is Oneplan Insurance trustworthy?
Oneplan Insurance has a TrustIndex of 10 out of 10 on Hellopeter, based on 4,065 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 5 hours 10 min. Hellopeter has tracked Oneplan Insurance across 32,782 total reviews. How is the TrustIndex calculated? →
Recent reviews (4,065)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2026
Outstanding service!!
I had the pleasure of speaking with Dimpho Rankweteke this morning regarding medical insurance, and I honestly cannot praise her service enough. She was incredibly patient, attentive and professional throughout our conversation. She has exceptional communication skills, takes the time to listen and makes you feel heard and valued as a client. Her willingness to assist, explain and engage with such kindness truly made the experience exceptional. Customer service like hers deserves to be recognised and appreciated. Thank you, Dimpho, for making my experience such a pleasant one. Outstanding service!
1 reviews | Active since Nov 2026
Outstanding service!!
I had the pleasure of speaking with Dimpho Rankweteke this morning regarding medical insurance, and I honestly cannot praise her service enough. She was incredibly patient, attentive and professional throughout our conversation. She has exceptional communication skills, takes the time to listen and makes you feel heard and valued as a client. Her willingness to assist, explain and engage with such kindness truly made the experience exceptional. Customer service like hers deserves to be recognised and appreciated. Thank you, Dimpho, for making my experience such a pleasant one. Outstanding service!
1 reviews | Active since Jul 2025
I am very disappointed with my experience with Oneplan
I am very disappointed with my experience with Oneplan. Both my dogs are suffering from severe allergies and are still in need of treatment. When enquiring about claiming for their treatment, I initially mentioned vaccinations, as I was unsure whether this would form part of the treatment required. I was advised that vaccinations fall under the savings benefit, which had no remaining funds. I then asked whether I could make use of my available casualty funds, but was told this was not possible. My disappointment is that I have casualty cover available, yet I am unable to access it to assist with an unexpected medical situation involving my pets. As a paying customer, I would have expected more support and clarity regarding what the casualty benefit actually covers. A very frustrating and disappointing experience.
1 reviews | Active since Jul 2025
I am very disappointed with my experience with Oneplan
I am very disappointed with my experience with Oneplan. Both my dogs are suffering from severe allergies and are still in need of treatment. When enquiring about claiming for their treatment, I initially mentioned vaccinations, as I was unsure whether this would form part of the treatment required. I was advised that vaccinations fall under the savings benefit, which had no remaining funds. I then asked whether I could make use of my available casualty funds, but was told this was not possible. My disappointment is that I have casualty cover available, yet I am unable to access it to assist with an unexpected medical situation involving my pets. As a paying customer, I would have expected more support and clarity regarding what the casualty benefit actually covers. A very frustrating and disappointing experience.
1 reviews | Active since Nov 2026
A VERY HAPPY ONEPLAN CLIENT
Good morning I have had the most incredible experience with Oneplan so far. And today i had questions and i was helped by someone that put everything in prospective for me thank you Athi for your amazing service at Oneplan today. People if you love your fur babies as much as i do please do make contact with Oneplan today. You wont be sorry.
1 reviews | Active since Nov 2026
A VERY HAPPY ONEPLAN CLIENT
Good morning I have had the most incredible experience with Oneplan so far. And today i had questions and i was helped by someone that put everything in prospective for me thank you Athi for your amazing service at Oneplan today. People if you love your fur babies as much as i do please do make contact with Oneplan today. You wont be sorry.
1 reviews | Active since Jun 2019
OnePlan best pet insurance
OnePlan pet insurance is the best decision you can make for your pet and your wallet. I am very pleased with OnePlan . Great service on WhatsApp from Athi, fast and convenient.
1 reviews | Active since Jun 2019
OnePlan best pet insurance
OnePlan pet insurance is the best decision you can make for your pet and your wallet. I am very pleased with OnePlan . Great service on WhatsApp from Athi, fast and convenient.
1 reviews | Active since Nov 2026
The waiting can be too long to be assisted nowadays Cash withdrawal claims take forever to be ap...
The waiting can be too long to be assisted nowadays Cash withdrawal claims take forever to be approved even when proper documents have been submitted.
1 reviews | Active since Nov 2026
The waiting can be too long to be assisted nowadays Cash withdrawal claims take forever to be ap...
The waiting can be too long to be assisted nowadays Cash withdrawal claims take forever to be approved even when proper documents have been submitted.
1 reviews | Active since Jun 2017
Helpful
Was assisted by WISANE, via whatsapp. Assisted efficiently. Happy with Service
1 reviews | Active since Jun 2017
Helpful
Was assisted by WISANE, via whatsapp. Assisted efficiently. Happy with Service