Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Omars Motor Den is described as a welcoming, low pressure dealership where first time and repeat buyers complete purchases smoothly. Customers consistently name consultants such as Melissa and Adida for patience and product knowledge, and a recurring theme is clean, varied stock across the Nelspruit and Witbank floors. Isolated after sales follow through issues are the main exception to an otherwise strong picture.
Top Strengths:
- •Staff Professionalism & Conduct: Consultants are repeatedly praised by name, with Melissa, Adida, John, Werner and Lizel described as patient, honest and never pushy. Customers mention beverages offered, questions answered fully, and a genuine investment in helping them choose correctly.
Replied to 50% of negative reviews
Reply time on negative reviews: 10m
TrustIndex
8.4
Ranking
#25
in Car Dealerships
Reply Time
87h 39m
NPS Score
57
Recommended: Very Likely
Replied to 50% of negative reviews
Reply time on negative reviews: 10m
Nov '25 - Oct '26
Frequently Asked Questions About Omars Motor Den
What do customers say about Omars Motor Den?
Based on recent customer reviews, Omars Motor Den is described as a welcoming, low pressure dealership where first time and repeat buyers complete purchases smoothly. Customers consistently name consultants such as Melissa and Adida for patience and product knowledge, and a recurring theme is clean, varied stock across the Nelspruit and Witbank floors. Isolated after sales follow through issues are the main exception to an otherwise strong picture.
What is Omars Motor Den's biggest strength?
Omars Motor Den's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Consultants are repeatedly praised by name, with Melissa, Adida, John, Werner and Lizel described as patient, honest and never pushy. Customers mention beverages offered, questions answered fully, and a genuine investment in helping them choose correctly.
What are the most common complaints about Omars Motor Den?
The most common complaint about Omars Motor Den, based on Hellopeter's AI analysis of recent customer reviews, is Vehicle Quality & Reliability. Most customers describe spotless, well presented and still like new vehicles months after purchase. The concern is a report of a unit delivered with a cracked windscreen, smoky smell and missing jack and wheel key, plus requests for wider sports stock.
How does Omars Motor Den compare to other Car Dealerships companies?
Omars Motor Den scores 4.4 out of 5 on Hellopeter's AI analysis of service quality in Car Dealerships, compared to the Car Dealerships industry average of 3.9. Their strongest theme is Staff Quality (4.6); their weakest is Vehicle Condition (4.2). The top AI-rated Car Dealerships business on Hellopeter is EZ-Wheels (4.7). How is the AI Score calculated? →
Is Omars Motor Den trustworthy?
Omars Motor Den has a TrustIndex of 8.4 out of 10 on Hellopeter, based on 74 reviews in the last 12 months. They reply to 50% of negative reviews, typically within 10 min. Hellopeter has tracked Omars Motor Den across 135 total reviews. How is the TrustIndex calculated? →
Recent reviews (74)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
5
A big thanks to John, and the whole team would always come back.
1 reviews | Active since Sept 2026
5
A big thanks to John, and the whole team would always come back.
1 reviews | Active since Aug 2026
service
I would like to appreciate a professional service from omars motor den l bought toyota hikux vvti brand new one am very much happy
1 reviews | Active since Aug 2026
service
I would like to appreciate a professional service from omars motor den l bought toyota hikux vvti brand new one am very much happy
1 reviews | Active since Aug 2026
Good service
Am so excited I have just bought my self a szuki fronx @ Omar's motor den which is my first vehicle in my the service was so excellent
1 reviews | Active since Aug 2026
Good service
Am so excited I have just bought my self a szuki fronx @ Omar's motor den which is my first vehicle in my the service was so excellent
1 reviews | Active since Aug 2026
Excellent service
Am mr mathenjwa I just bought Hilux Gr sport am all the way fro Durban am so impressed about service in 3months am camping back to buy Landrover defender thanks for every thing
1 reviews | Active since Aug 2026
Excellent service
Am mr mathenjwa I just bought Hilux Gr sport am all the way fro Durban am so impressed about service in 3months am camping back to buy Landrover defender thanks for every thing
1 reviews | Active since Aug 2026
Very Disappointing Customer Experience
I purchased a Ford Ranger from Omar Car Dealership in January 2024, and unfortunately, my experience has been extremely disappointing. The vehicle had a cracked windscreen and a strong smoky smell, and although the dealership promised to cover the costs of resolving these issues, I eventually had to pay for them myself. The vehicle was also supp**** without a jack and wheel-removal key/tool. Despite repeatedly requesting these items, I have been passed from one person to another without a resolution. I was initially promised that the items would be obtained from Witbank, but my calls were eventually ignored. I was later told that the dealership would not assist because the vehicle was purchased two years ago, despite the fact that I had been raising the matter and trying to obtain assistance. I also experienced significant delays in receiving the documents required to register the vehicle. Overall, my concern is not only about the missing items but the poor communication, lack of accountability, failure to honour commitments, and disappointing customer service. I am sharing my experience to help prospective customers make an informed decision. I sincerely hope the dealership takes customer complaints more seriously and improves its after-sales service.
1 reviews | Active since Aug 2026
Very Disappointing Customer Experience
I purchased a Ford Ranger from Omar Car Dealership in January 2024, and unfortunately, my experience has been extremely disappointing. The vehicle had a cracked windscreen and a strong smoky smell, and although the dealership promised to cover the costs of resolving these issues, I eventually had to pay for them myself. The vehicle was also supp**** without a jack and wheel-removal key/tool. Despite repeatedly requesting these items, I have been passed from one person to another without a resolution. I was initially promised that the items would be obtained from Witbank, but my calls were eventually ignored. I was later told that the dealership would not assist because the vehicle was purchased two years ago, despite the fact that I had been raising the matter and trying to obtain assistance. I also experienced significant delays in receiving the documents required to register the vehicle. Overall, my concern is not only about the missing items but the poor communication, lack of accountability, failure to honour commitments, and disappointing customer service. I am sharing my experience to help prospective customers make an informed decision. I sincerely hope the dealership takes customer complaints more seriously and improves its after-sales service.