NPS Score
-17
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About New World Menlyn
How is New World Menlyn rated on Hellopeter?
Hellopeter has tracked New World Menlyn across 30 reviews. New World Menlyn hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used New World Menlyn? Write a review to help others decide.
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Terrible Customer Service and Delayed Refund
I placed an order on 1 October 2026 and have still not received it. After repeated delivery postponements, I requested a cancellation and full refund, but I am still struggling to get my money back. I have been dealing with Corne Wagner, and I am extremely disappointed with the unprofessional service and lack of clear communication. Every time I call, I receive a different explanation. At this point I don't want anything else besides my full refund
1 reviews | Active since Oct 2026
Terrible Customer Service and Delayed Refund
I placed an order on 1 October 2026 and have still not received it. After repeated delivery postponements, I requested a cancellation and full refund, but I am still struggling to get my money back. I have been dealing with Corne Wagner, and I am extremely disappointed with the unprofessional service and lack of clear communication. Every time I call, I receive a different explanation. At this point I don't want anything else besides my full refund
1 reviews | Active since Oct 2022
Broke goods from new world
Worst place to buy online I bought gas electric stove at new world on the 3 of August I waited two weeks for the stove just to find it damaged Dented and bent on the top of the stove I agree on a discount of 3000 rand just to find the oven is not working They replace the stove after a week Again it was damaged upon arrival According a video received from new world The stove was in order when they packed it It is clearly that their courier damaged the stove I took photos from before the box is open and of all the damages on the stove in front of the courier guys Now I as a customer must sit and suffer while they fight with the couriers because they don't want to replace my stove in the meantime I must now wait and suffer till the courier is paying them But my transaction is between me and new world They can have their fight with the couriers And get their money back I paid new world cash for my stove now I must wait I move into a new house but have no stove to cook my food on Pathetic is not even a proper word to describe this service Everyday if I phone they promise we get today back to you ****'s
1 reviews | Active since Oct 2022
Broke goods from new world
Worst place to buy online I bought gas electric stove at new world on the 3 of August I waited two weeks for the stove just to find it damaged Dented and bent on the top of the stove I agree on a discount of 3000 rand just to find the oven is not working They replace the stove after a week Again it was damaged upon arrival According a video received from new world The stove was in order when they packed it It is clearly that their courier damaged the stove I took photos from before the box is open and of all the damages on the stove in front of the courier guys Now I as a customer must sit and suffer while they fight with the couriers because they don't want to replace my stove in the meantime I must now wait and suffer till the courier is paying them But my transaction is between me and new world They can have their fight with the couriers And get their money back I paid new world cash for my stove now I must wait I move into a new house but have no stove to cook my food on Pathetic is not even a proper word to describe this service Everyday if I phone they promise we get today back to you ****'s
1 reviews | Active since Aug 2016
New World Discount Store . . . More than Just a Discount Store
As prelude to this review - I wrote a rather succinct summary of New World Discount Store [Menlyn] on Google Review, yet I would be remiss in not expounding further on this platform. I would be doing the company and its personnel, a horrible disservice, In addition, may I truly be the first to acquiesce by admitting that time and again, I have fallen victim to be the first in complaining about poor customer service, however in this case the inverse were true, in that I am slow to be of gracious praise. Herewith the tale - Over Women's Day, the least suspect appliance being a 40 year old refrigerator, suddenly decided to call it curtains and died on my person, without neither warning nor notice. This left my household in the classic 'Catch-22' flat panic and cumbersome sticky wicket of quickly acquiring another appliance, in order to avoid wasting food from expiring. On a public holiday? It is to laugh . . . Here is where the rubber met the road. After an hour of careful observation to the various offerings online, New World Discount Store proved the viable option to procure a fitting refrigerator/freezer combo and with convenient price tag, submitted an online order. Being pressed for time as to the 72-hour delivery period, I was able to chat with a certain Corné of New World and the gent was simply delightful in organising a despatch of the appliance to my resident address, a day earlier than usual. The fellows whom delivered, one Eugene and David spared no horses and the device arrived later that very afternoon . . . No less, in the aftermath of a cold and dreary spell of rain. This truly has me humbled, in that in this ever grey echelon of rare customer-oriented business, New World Discount Store delivers on its promise. Were this review be read to a relevant HR HOD or Director, may I suggest that Eugene and David be given upgrade to better prospects. They are merely more than just delivery personnel. Punctual, Professional and People-oriented. To the mere point of seeming humble themselves. As for Corné and I revert to my first language in the first person: "Meneer. Jy hoort bestuurder van kliëntediens te heers. Knap gedaan ou perd!" And to the auspices of New World, I conclude with a mere simple plea - Whatever you folks are doing right in your focal point management, as to your wares and your customer service. I shout to High Heaven - DON'T STOP!!!! Excelsior All Around, New World Discount Store.
1 reviews | Active since Aug 2016
New World Discount Store . . . More than Just a Discount Store
As prelude to this review - I wrote a rather succinct summary of New World Discount Store [Menlyn] on Google Review, yet I would be remiss in not expounding further on this platform. I would be doing the company and its personnel, a horrible disservice, In addition, may I truly be the first to acquiesce by admitting that time and again, I have fallen victim to be the first in complaining about poor customer service, however in this case the inverse were true, in that I am slow to be of gracious praise. Herewith the tale - Over Women's Day, the least suspect appliance being a 40 year old refrigerator, suddenly decided to call it curtains and died on my person, without neither warning nor notice. This left my household in the classic 'Catch-22' flat panic and cumbersome sticky wicket of quickly acquiring another appliance, in order to avoid wasting food from expiring. On a public holiday? It is to laugh . . . Here is where the rubber met the road. After an hour of careful observation to the various offerings online, New World Discount Store proved the viable option to procure a fitting refrigerator/freezer combo and with convenient price tag, submitted an online order. Being pressed for time as to the 72-hour delivery period, I was able to chat with a certain Corné of New World and the gent was simply delightful in organising a despatch of the appliance to my resident address, a day earlier than usual. The fellows whom delivered, one Eugene and David spared no horses and the device arrived later that very afternoon . . . No less, in the aftermath of a cold and dreary spell of rain. This truly has me humbled, in that in this ever grey echelon of rare customer-oriented business, New World Discount Store delivers on its promise. Were this review be read to a relevant HR HOD or Director, may I suggest that Eugene and David be given upgrade to better prospects. They are merely more than just delivery personnel. Punctual, Professional and People-oriented. To the mere point of seeming humble themselves. As for Corné and I revert to my first language in the first person: "Meneer. Jy hoort bestuurder van kliëntediens te heers. Knap gedaan ou perd!" And to the auspices of New World, I conclude with a mere simple plea - Whatever you folks are doing right in your focal point management, as to your wares and your customer service. I shout to High Heaven - DON'T STOP!!!! Excelsior All Around, New World Discount Store.
1 reviews | Active since Nov 2019
Worst customer service
If only it was possible to give zero stars. I bought powerbank from this shop and it was R150 more than the one cold at a different shop, and for the same amount I managed to get a wireless one. I bought it a day before I traveled. When I got back I went to the shop for a refund. The sales person with an attitude sent to me to the manager after I asked how come they don’t make us aware of this policy as it’s not written on the slip or anywhere in the shop. I went to find the manager and with arrogance he asked me why didn’t I ask about a refund policy. In which world do customers go around asking about this? May someone please share what other options do I have to get intervention so I can get a refund? I don’t buy electronic appliances a lot and I just want my money back because the package is still sealed so I don’t understand why they’re refusing to give me my money back.
1 reviews | Active since Nov 2019
Worst customer service
If only it was possible to give zero stars. I bought powerbank from this shop and it was R150 more than the one cold at a different shop, and for the same amount I managed to get a wireless one. I bought it a day before I traveled. When I got back I went to the shop for a refund. The sales person with an attitude sent to me to the manager after I asked how come they don’t make us aware of this policy as it’s not written on the slip or anywhere in the shop. I went to find the manager and with arrogance he asked me why didn’t I ask about a refund policy. In which world do customers go around asking about this? May someone please share what other options do I have to get intervention so I can get a refund? I don’t buy electronic appliances a lot and I just want my money back because the package is still sealed so I don’t understand why they’re refusing to give me my money back.
1 reviews | Active since Nov 2022
Online shopping and physical store
"Great experience at New World Menlyn! Friendly, knowledgeable staff and a fantastic range of top electronics brands at competitive prices. They also offer easy online shopping at newworld.co.za. Highly recommend!"
1 reviews | Active since Nov 2022
Online shopping and physical store
"Great experience at New World Menlyn! Friendly, knowledgeable staff and a fantastic range of top electronics brands at competitive prices. They also offer easy online shopping at newworld.co.za. Highly recommend!"
1 reviews | Active since Jan 2026
Terrible Service - Alpha Blue Flame Heater
Bought an Alpha Blue Flame heater from New World for a lot of money. It never worked properly - only runs for a short time then stops. Service was worse than the product. - Emails/WhatsApps take over a week for a reply, or not at all. - Sent it for repair, technician "found no fault". - No loan heater offered for my elderly family member while waiting. The kicker: An 80-year-old fixed it in under 1 hour at home. That says everything about their "technicians" and the quality they sell. I bought a similar heater elsewhere for HALF the price and it works perfectly. Avoid. Save your money and your time.
1 reviews | Active since Jan 2026
Terrible Service - Alpha Blue Flame Heater
Bought an Alpha Blue Flame heater from New World for a lot of money. It never worked properly - only runs for a short time then stops. Service was worse than the product. - Emails/WhatsApps take over a week for a reply, or not at all. - Sent it for repair, technician "found no fault". - No loan heater offered for my elderly family member while waiting. The kicker: An 80-year-old fixed it in under 1 hour at home. That says everything about their "technicians" and the quality they sell. I bought a similar heater elsewhere for HALF the price and it works perfectly. Avoid. Save your money and your time.
1 reviews | Active since Jun 2015
Great customer service at New World Menlyn
Excellent Service at New World Menlyn! ⭐⭐⭐⭐⭐ I had a fantastic experience at New World Menlyn recently. I originally purchased an oven, but realized later it was the wrong model for my needs. Returning or exchanging appliances can often be a headache, but the team here made it absolutely seamless. I was assisted immediately without any hassle. A huge shoutout to Renecia from the sales team and the Defy Brand Ambassador—both were incredibly professional, helpful, and efficient. It was a genuine pleasure dealing with a team that prioritizes customer satisfaction. If you’re looking for great service and a professional atmosphere, I highly recommend them! Well done to the team! Would you like me to help you post this directly to a specific platform, or perhaps draft a formal compliment email to their management?
1 reviews | Active since Jun 2015
Great customer service at New World Menlyn
Excellent Service at New World Menlyn! ⭐⭐⭐⭐⭐ I had a fantastic experience at New World Menlyn recently. I originally purchased an oven, but realized later it was the wrong model for my needs. Returning or exchanging appliances can often be a headache, but the team here made it absolutely seamless. I was assisted immediately without any hassle. A huge shoutout to Renecia from the sales team and the Defy Brand Ambassador—both were incredibly professional, helpful, and efficient. It was a genuine pleasure dealing with a team that prioritizes customer satisfaction. If you’re looking for great service and a professional atmosphere, I highly recommend them! Well done to the team! Would you like me to help you post this directly to a specific platform, or perhaps draft a formal compliment email to their management?
1 reviews | Active since Jun 2017
newworld is poor com...
newworld is poor company and poor service aftersales is poor i am still waiting on my tv that needs to be delivered but now they just out the hole thing and doesnt give damn about this i must up and down entire time they dont phone do nothing .
1 reviews | Active since Jun 2017
newworld is poor com...
newworld is poor company and poor service aftersales is poor i am still waiting on my tv that needs to be delivered but now they just out the hole thing and doesnt give damn about this i must up and down entire time they dont phone do nothing .