New World Discount Store . . . More than Just a Discount Store

As prelude to this review - I wrote a rather succinct summary of New World Discount Store [Menlyn] on Google Review, yet I would be remiss in not expounding further on this platform. I would be doing the company and its personnel, a horrible disservice,

In addition, may I truly be the first to acquiesce by admitting that time and again, I have fallen victim to be the first in complaining about poor customer service, however in this case the inverse were true, in that I am slow to be of gracious praise.

Herewith the tale - Over Women's Day, the least suspect appliance being a 40 year old refrigerator, suddenly decided to call it curtains and died on my person, without neither warning nor notice.

This left my household in the classic 'Catch-22' flat panic and cumbersome sticky wicket of quickly acquiring another appliance, in order to avoid wasting food from expiring.

On a public holiday? It is to laugh . . .

Here is where the rubber met the road.

After an hour of careful observation to the various offerings online, New World Discount Store proved the viable option to procure a fitting refrigerator/freezer combo and with convenient price tag, submitted an online order.

Being pressed for time as to the 72-hour delivery period, I was able to chat with a certain Corné of New World and the gent was simply delightful in organising a despatch of the appliance to my resident address, a day earlier than usual. The fellows whom delivered, one Eugene and David spared no horses and the device arrived later that very afternoon . . . No less, in the aftermath of a cold and dreary spell of rain.

This truly has me humbled, in that in this ever grey echelon of rare customer-oriented business, New World Discount Store delivers on its promise.

Were this review be read to a relevant HR HOD or Director, may I suggest that Eugene and David be given upgrade to better prospects. They are merely more than just delivery personnel. Punctual, Professional and People-oriented. To the mere point of seeming humble themselves.

As for Corné and I revert to my first language in the first person: "Meneer. Jy hoort bestuurder van kliëntediens te heers. Knap gedaan ou perd!"

And to the auspices of New World, I conclude with a mere simple plea - Whatever you folks are doing right in your focal point management, as to your wares and your customer service.

I shout to High Heaven - DON'T STOP!!!!

Excelsior All Around, New World Discount Store.