Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Momentum Insure delivers a sharply divided experience. Praise for individual consultants is overwhelming, with Agent Quality and Customer Care (4.5) driven by named advisors who reduce premiums, explain cover clearly and honour call back promises. Customers who move from routine servicing into an active claim describe a very different journey, with Claims Handling (3.3) and Repair and Service Provider Quality (2.6) attracting persistent frustration.
Top Strengths:
- •Agent Quality & Customer Care: Customers name consultants repeatedly and describe them as gems, stars and genuinely caring. A recurring theme is patience with elderly and first time claimants, plus advisors volunteering benefits and savings clients did not know existed.
Replied to 100% of negative reviews
Reply time on negative reviews: 3h 10m
TrustIndex
10
Perfect Score
Ranking
#10
in Home Insurance
Reply Time
2h 6m
NPS Score
63
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 3h 10m
Oct '25 - Sep '26
Frequently Asked Questions About Momentum Insure
What do customers say about Momentum Insure?
Based on recent customer reviews, Momentum Insure delivers a sharply divided experience. Praise for individual consultants is overwhelming, with Agent Quality and Customer Care (4.5) driven by named advisors who reduce premiums, explain cover clearly and honour call back promises. Customers who move from routine servicing into an active claim describe a very different journey, with Claims Handling (3.3) and Repair and Service Provider Quality (2.6) attracting persistent frustration.
What is Momentum Insure's biggest strength?
Momentum Insure's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers name consultants repeatedly and describe them as gems, stars and genuinely caring. A recurring theme is patience with elderly and first time claimants, plus advisors volunteering benefits and savings clients did not know existed.
What are the most common complaints about Momentum Insure?
The most common complaint about Momentum Insure, based on Hellopeter's AI analysis of recent customer reviews, is Claims Handling & Resolution. Straightforward glass, geyser and cellphone claims often settle within days. Larger storm, hail, burglary and write off claims draw recurring complaints about wear and tear rejections, disputed assessor reports and settlements below insured value.
How does Momentum Insure compare to other Car Insurance companies?
Momentum Insure scores 3.2 out of 5 on Hellopeter's AI analysis of service quality in Car Insurance, compared to the Car Insurance industry average of 3.2. Their strongest theme is Agent Service (4.5); their weakest is Repair Quality (2.1). The top AI-rated Car Insurance business on Hellopeter is OUTsurance (4.2). How is the AI Score calculated? →
Is Momentum Insure trustworthy?
Momentum Insure has a TrustIndex of 10 out of 10 on Hellopeter, based on 2,371 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 3 hours 10 min. Hellopeter has tracked Momentum Insure across 27,318 total reviews. How is the TrustIndex calculated? →
Recent reviews (2,371)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2026
Reviewing the consult service
Rating the consultant that helped me get insurance for my car. Sarifa Hope Zungu Was excellent in her service, I probably asked her to quote 11 times and each time she was calm and very helpful Kudos to her and the training staff.
1 reviews | Active since Jan 2026
Reviewing the consult service
Rating the consultant that helped me get insurance for my car. Sarifa Hope Zungu Was excellent in her service, I probably asked her to quote 11 times and each time she was calm and very helpful Kudos to her and the training staff.
1 reviews | Active since Sept 2026
Interact with Aluwani Dau and Lauren Jones
Interact with Aluwani Dau and Lauren Jones . They Managed assists me with my requests and I'm long term clients and all my assets are with momentum. And hope momentum keeps the standard
1 reviews | Active since Sept 2026
Interact with Aluwani Dau and Lauren Jones
Interact with Aluwani Dau and Lauren Jones . They Managed assists me with my requests and I'm long term clients and all my assets are with momentum. And hope momentum keeps the standard
1 reviews | Active since Mar 2012
I need assistance with my geyser claim
I received a call from Chantal regarding my geyser claim. She said she is sending me a form to sign. That has been about 1 hour ago. I am still waiting for the email to come through.
1 reviews | Active since Sept 2024
I received excellent assistance from TSHEGAFATSO LEDWABA when changing my banking details
I received excellent assistance from TSHEGAFATSO LEDWABA when changing my banking details. She was professional, patient, and helpful throughout the process, and made sure everything was explained clearly. My request was handled efficiently and without any hassle. Thank you for the great service.
1 reviews | Active since Sept 2024
I received excellent assistance from TSHEGAFATSO LEDWABA when changing my banking details
I received excellent assistance from TSHEGAFATSO LEDWABA when changing my banking details. She was professional, patient, and helpful throughout the process, and made sure everything was explained clearly. My request was handled efficiently and without any hassle. Thank you for the great service.
1 reviews | Active since Jul 2012
Exceptional Service, Genuine Care, Unforgettable Support. Every Company Needs a Koketso Ramoshaba
I will never forget 14 September, the day I called Momentum after losing my cellphone. I was anxious and unsure how I would explain what had happened, but I was fortunate enough to be assisted by Koketso Ramoshaba. From the very beginning, Koketso was calm, kind, and reassuring. She never made me feel judged or blamed for attending the race where I lost my phone. Instead of making me repeat my story over and over, she listened carefully, put herself in my shoes and genuinely empathized with my situation. What stood out most was her excellent communication throughout the claims process. Whenever she promised to call, she did. Even when there was no new feedback, she still reached out to let me know that she was following up and that I was not alone in the process. I believe my positive experience was not only because of Momentum's processes, but because of Koketso's passion for helping people. She is client focused, compassionate, professional, and incredibly diligent. During my claim, the only moments of frustration came when speaking to others, but whenever Koketso contacted me, she immediately restored my confidence and peace of mind. I cannot thank Koketso enough for the support she gave me during a stressful time. She is the reason I continue to choose and recommend Momentum today. Employees like Koketso are the foundation of great organizations and I sincerely hope Momentum recognizes and celebrates the exceptional service she provides. Thank you, Koketso, for your kindness, empathy, and dedication. You made a difficult experience much easier, and I will always be grateful. ❤️
1 reviews | Active since Jul 2012
Exceptional Service, Genuine Care, Unforgettable Support. Every Company Needs a Koketso Ramoshaba
I will never forget 14 September, the day I called Momentum after losing my cellphone. I was anxious and unsure how I would explain what had happened, but I was fortunate enough to be assisted by Koketso Ramoshaba. From the very beginning, Koketso was calm, kind, and reassuring. She never made me feel judged or blamed for attending the race where I lost my phone. Instead of making me repeat my story over and over, she listened carefully, put herself in my shoes and genuinely empathized with my situation. What stood out most was her excellent communication throughout the claims process. Whenever she promised to call, she did. Even when there was no new feedback, she still reached out to let me know that she was following up and that I was not alone in the process. I believe my positive experience was not only because of Momentum's processes, but because of Koketso's passion for helping people. She is client focused, compassionate, professional, and incredibly diligent. During my claim, the only moments of frustration came when speaking to others, but whenever Koketso contacted me, she immediately restored my confidence and peace of mind. I cannot thank Koketso enough for the support she gave me during a stressful time. She is the reason I continue to choose and recommend Momentum today. Employees like Koketso are the foundation of great organizations and I sincerely hope Momentum recognizes and celebrates the exceptional service she provides. Thank you, Koketso, for your kindness, empathy, and dedication. You made a difficult experience much easier, and I will always be grateful. ❤️
1 reviews | Active since Nov 2019
Stay away
If you are thinking about joining Momentum, DON'T. They wil go above and beyond to not pay a claim or cut costs. They will also always take sides with their partners over their clients. Always. This while some partners are rude and others working with gangsters and taxi bosses. My first claim from Momentum was for a broken window. They fixed the window but refused to replace the light tint. Said i had to specify it on my policy. I told them i bought my car as it is and thought the tint was stock standard. They just didnt care. The second time i was hijacked and assaulted at gunpoint. The police found my vehicle but it was damaged. I then put in a claim at Momentum and they immediately put me under investigation. Treated me like the ********. As if the trauma of the hijacking wasnt enough. I then also had to be without transport for much longer because of this investigation. I was finally sent to one of their partners, Connaught Coachworks, for the repairs on my vehicle. When Connaught was done fixing my vehicle my radio flash drive was missing, my two buckled rims was still buckled, a piece of my front fender was bent to fit the headlight, they didnt bother to blend the other fender to match the bumper and most of my nut covers was just missing. So i mentioned to Connaught the two big things - the buckled rims and the blending of the fender. They then said they would fix it. When i went back to fix it they backtracked and said they will only fix the wheels because Momentum does not cover for blending. I tried to ask about the agreement to blend but this guy Raeez raised his voice and became visibly hostile. I did not want to fight so i left it at that. It took them four days to fix my wheels and when i got it back my wheels was still buckled. I then decided to complain to Momentum about Connaught Coachworks' bad customer service and terrible workmanship. I emphasized to them that i did not want to deal with Raeez again. In fact, i complained to Momentum five seperate times and every single time they just refered me back to Raeez. As if the complaints never happened. They did not phone me back for any details or photos or follow-ups, nothing. This is the type of regard momentum has for their customers' concerns. They do not care. On another occassion an old lady reversed into my vehicle and left a scratch. When i asked for her details she phoned her two sons. The one was a gangster and the other was a towtruck driver. The one towtruck came with another towtruck who works for Crossflow Towing, a partner of Momentum. They demanded to tow my vehicle and i refused because it was only a scratch. Come to find the old lady was a taxi boss. They threatened to call the other taxi bosses and kill me. One thing led to another and Crossflow ended up towing my vehicle *******ly. I then called Momentum to inform them and to claim for the towing fees but they did not want to hear it and refused to pay. Crossflow apparently told them a totally different story and Momentum believed them instead of me. Eventhough i had video footage evidence as well as paperwork as proof. Momentum just did not care. I had to pay an exorbitant amount of money out of my own pocket to release my vehicle. This is my experience at Momentum. They really do not care about their clients. They would rather cut costs or better yet not pay for a claim at all. I mean, i would think that if a client lays a complaint against a partner, momentum would look at all the available evidence and appoint an independent third party to investigate, if necessary. But no. At momentum they listen to their partner and take their side. Thats it. Investigation done.
1 reviews | Active since Nov 2019
Stay away
If you are thinking about joining Momentum, DON'T. They wil go above and beyond to not pay a claim or cut costs. They will also always take sides with their partners over their clients. Always. This while some partners are rude and others working with gangsters and taxi bosses. My first claim from Momentum was for a broken window. They fixed the window but refused to replace the light tint. Said i had to specify it on my policy. I told them i bought my car as it is and thought the tint was stock standard. They just didnt care. The second time i was hijacked and assaulted at gunpoint. The police found my vehicle but it was damaged. I then put in a claim at Momentum and they immediately put me under investigation. Treated me like the ********. As if the trauma of the hijacking wasnt enough. I then also had to be without transport for much longer because of this investigation. I was finally sent to one of their partners, Connaught Coachworks, for the repairs on my vehicle. When Connaught was done fixing my vehicle my radio flash drive was missing, my two buckled rims was still buckled, a piece of my front fender was bent to fit the headlight, they didnt bother to blend the other fender to match the bumper and most of my nut covers was just missing. So i mentioned to Connaught the two big things - the buckled rims and the blending of the fender. They then said they would fix it. When i went back to fix it they backtracked and said they will only fix the wheels because Momentum does not cover for blending. I tried to ask about the agreement to blend but this guy Raeez raised his voice and became visibly hostile. I did not want to fight so i left it at that. It took them four days to fix my wheels and when i got it back my wheels was still buckled. I then decided to complain to Momentum about Connaught Coachworks' bad customer service and terrible workmanship. I emphasized to them that i did not want to deal with Raeez again. In fact, i complained to Momentum five seperate times and every single time they just refered me back to Raeez. As if the complaints never happened. They did not phone me back for any details or photos or follow-ups, nothing. This is the type of regard momentum has for their customers' concerns. They do not care. On another occassion an old lady reversed into my vehicle and left a scratch. When i asked for her details she phoned her two sons. The one was a gangster and the other was a towtruck driver. The one towtruck came with another towtruck who works for Crossflow Towing, a partner of Momentum. They demanded to tow my vehicle and i refused because it was only a scratch. Come to find the old lady was a taxi boss. They threatened to call the other taxi bosses and kill me. One thing led to another and Crossflow ended up towing my vehicle *******ly. I then called Momentum to inform them and to claim for the towing fees but they did not want to hear it and refused to pay. Crossflow apparently told them a totally different story and Momentum believed them instead of me. Eventhough i had video footage evidence as well as paperwork as proof. Momentum just did not care. I had to pay an exorbitant amount of money out of my own pocket to release my vehicle. This is my experience at Momentum. They really do not care about their clients. They would rather cut costs or better yet not pay for a claim at all. I mean, i would think that if a client lays a complaint against a partner, momentum would look at all the available evidence and appoint an independent third party to investigate, if necessary. But no. At momentum they listen to their partner and take their side. Thats it. Investigation done.
1 reviews | Active since Oct 2019
I would like to commend Momentum for the excellent service I received
I would like to commend Momentum for the excellent service I received. The consultant was incredibly patient, professional and helpful throughout the entire call. They took the time to explain everything clearly, answered all of my questions, and made sure I fully understood the information before ending the call. It was refreshing to receive such friendly and attentive service. I truly appreciate the patience and effort shown throughout the conversation. Thank you to Momentum for having such a wonderful consultant who genuinely took the time to assist me.
1 reviews | Active since Oct 2019
I would like to commend Momentum for the excellent service I received
I would like to commend Momentum for the excellent service I received. The consultant was incredibly patient, professional and helpful throughout the entire call. They took the time to explain everything clearly, answered all of my questions, and made sure I fully understood the information before ending the call. It was refreshing to receive such friendly and attentive service. I truly appreciate the patience and effort shown throughout the conversation. Thank you to Momentum for having such a wonderful consultant who genuinely took the time to assist me.