Stay away

If you are thinking about joining Momentum, DON'T. They wil go above and beyond to not pay a claim or cut costs. They will also always take sides with their partners over their clients. Always. This while some partners are rude and others working with gangsters and taxi bosses.

My first claim from Momentum was for a broken window. They fixed the window but refused to replace the light tint. Said i had to specify it on my policy. I told them i bought my car as it is and thought the tint was stock standard. They just didnt care.

The second time i was hijacked and assaulted at gunpoint. The police found my vehicle but it was damaged. I then put in a claim at Momentum and they immediately put me under investigation. Treated me like the ********. As if the trauma of the hijacking wasnt enough. I then also had to be without transport for much longer because of this investigation. I was finally sent to one of their partners, Connaught Coachworks, for the repairs on my vehicle.

When Connaught was done fixing my vehicle my radio flash drive was missing, my two buckled rims was still buckled, a piece of my front fender was bent to fit the headlight, they didnt bother to blend the other fender to match the bumper and most of my nut covers was just missing. So i mentioned to Connaught the two big things - the buckled rims and the blending of the fender. They then said they would fix it. When i went back to fix it they backtracked and said they will only fix the wheels because Momentum does not cover for blending. I tried to ask about the agreement to blend but this guy Raeez raised his voice and became visibly hostile. I did not want to fight so i left it at that. It took them four days to fix my wheels and when i got it back my wheels was still buckled. I then decided to complain to Momentum about Connaught Coachworks' bad customer service and terrible workmanship. I emphasized to them that i did not want to deal with Raeez again. In fact, i complained to Momentum five seperate times and every single time they just refered me back to Raeez. As if the complaints never happened. They did not phone me back for any details or photos or follow-ups, nothing. This is the type of regard momentum has for their customers' concerns. They do not care.

On another occassion an old lady reversed into my vehicle and left a scratch. When i asked for her details she phoned her two sons. The one was a gangster and the other was a towtruck driver. The one towtruck came with another towtruck who works for Crossflow Towing, a partner of Momentum. They demanded to tow my vehicle and i refused because it was only a scratch. Come to find the old lady was a taxi boss. They threatened to call the other taxi bosses and kill me. One thing led to another and Crossflow ended up towing my vehicle *******ly. I then called Momentum to inform them and to claim for the towing fees but they did not want to hear it and refused to pay. Crossflow apparently told them a totally different story and Momentum believed them instead of me. Eventhough i had video footage evidence as well as paperwork as proof. Momentum just did not care. I had to pay an exorbitant amount of money out of my own pocket to release my vehicle.

This is my experience at Momentum. They really do not care about their clients. They would rather cut costs or better yet not pay for a claim at all. I mean, i would think that if a client lays a complaint against a partner, momentum would look at all the available evidence and appoint an independent third party to investigate, if necessary. But no. At momentum they listen to their partner and take their side. Thats it. Investigation done.