Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Momentum Insure delivers a sharply divided experience. Praise for individual consultants is overwhelming, with Agent Quality and Customer Care (4.5) driven by named advisors who reduce premiums, explain cover clearly and honour call back promises. Customers who move from routine servicing into an active claim describe a very different journey, with Claims Handling (3.3) and Repair and Service Provider Quality (2.6) attracting persistent frustration.
Top Strengths:
- •Agent Quality & Customer Care: Customers name consultants repeatedly and describe them as gems, stars and genuinely caring. A recurring theme is patience with elderly and first time claimants, plus advisors volunteering benefits and savings clients did not know existed.
Replied to 100% of negative reviews
Reply time on negative reviews: 3h 10m
TrustIndex
10
Perfect Score
Ranking
#10
in Home Insurance
Reply Time
2h 5m
NPS Score
63
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 3h 10m
Oct '25 - Sep '26
Frequently Asked Questions About Momentum Insure
What do customers say about Momentum Insure?
Based on recent customer reviews, Momentum Insure delivers a sharply divided experience. Praise for individual consultants is overwhelming, with Agent Quality and Customer Care (4.5) driven by named advisors who reduce premiums, explain cover clearly and honour call back promises. Customers who move from routine servicing into an active claim describe a very different journey, with Claims Handling (3.3) and Repair and Service Provider Quality (2.6) attracting persistent frustration.
What is Momentum Insure's biggest strength?
Momentum Insure's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers name consultants repeatedly and describe them as gems, stars and genuinely caring. A recurring theme is patience with elderly and first time claimants, plus advisors volunteering benefits and savings clients did not know existed.
What are the most common complaints about Momentum Insure?
The most common complaint about Momentum Insure, based on Hellopeter's AI analysis of recent customer reviews, is Claims Handling & Resolution. Straightforward glass, geyser and cellphone claims often settle within days. Larger storm, hail, burglary and write off claims draw recurring complaints about wear and tear rejections, disputed assessor reports and settlements below insured value.
How does Momentum Insure compare to other Car Insurance companies?
Momentum Insure scores 3.2 out of 5 on Hellopeter's AI analysis of service quality in Car Insurance, compared to the Car Insurance industry average of 3.2. Their strongest theme is Agent Service (4.5); their weakest is Repair Quality (2.1). The top AI-rated Car Insurance business on Hellopeter is OUTsurance (4.2). How is the AI Score calculated? →
Is Momentum Insure trustworthy?
Momentum Insure has a TrustIndex of 10 out of 10 on Hellopeter, based on 2,362 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 3 hours 10 min. Hellopeter has tracked Momentum Insure across 27,304 total reviews. How is the TrustIndex calculated? →
Recent reviews (2,362)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2012
Appreciation to a good car insurance
My appreciation to momentum especially Gomolemo Nduna who helped me with claim.He consistently asked if I was okay. Momentum handled my claim in one and a half weeks.My car was ******.Quick and reliable service
1 reviews | Active since May 2012
Appreciation to a good car insurance
My appreciation to momentum especially Gomolemo Nduna who helped me with claim.He consistently asked if I was okay. Momentum handled my claim in one and a half weeks.My car was ******.Quick and reliable service
1 reviews | Active since Mar 2024
I wanted to add my new laptop onto my policy and I received quick and easy help from Siyanda Mkhi...
I wanted to add my new laptop onto my policy and I received quick and easy help from Siyanda Mkhize, my new laptop was added onto my policy within 5 minutes.
1 reviews | Active since Mar 2024
I wanted to add my new laptop onto my policy and I received quick and easy help from Siyanda Mkhi...
I wanted to add my new laptop onto my policy and I received quick and easy help from Siyanda Mkhize, my new laptop was added onto my policy within 5 minutes.
1 reviews | Active since Sept 2026
My experience with Tshegofatso Ledwaba from momentum this morning was fabulous
My experience with Tshegofatso Ledwaba from momentum this morning was fabulous
1 reviews | Active since Sept 2026
My experience with Tshegofatso Ledwaba from momentum this morning was fabulous
My experience with Tshegofatso Ledwaba from momentum this morning was fabulous
1 reviews | Active since Jul 2022
AWESOME SERVICE
Daphney Mkhaliphi recently assisted us with a claim for one of our clients. The claim was handled professionally, and the client was happy with the outcome. Happy client = happy broker ;) Thank you Daphney we appreciate your awesome service on this one!!
1 reviews | Active since Jul 2022
AWESOME SERVICE
Daphney Mkhaliphi recently assisted us with a claim for one of our clients. The claim was handled professionally, and the client was happy with the outcome. Happy client = happy broker ;) Thank you Daphney we appreciate your awesome service on this one!!
1 reviews | Active since Sept 2026
Ms Ngcobo was patient professional and very friendly
Ms Ngcobo was patient professional and very friendly. I needed more than the service i had called for, and she assisted speedily and with a lovely soft laugh. Felt valued.
1 reviews | Active since Sept 2026
Ms Ngcobo was patient professional and very friendly
Ms Ngcobo was patient professional and very friendly. I needed more than the service i had called for, and she assisted speedily and with a lovely soft laugh. Felt valued.