Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Momentum Insure delivers a sharply divided experience. Praise for individual consultants is overwhelming, with Agent Quality and Customer Care (4.5) driven by named advisors who reduce premiums, explain cover clearly and honour call back promises. Customers who move from routine servicing into an active claim describe a very different journey, with Claims Handling (3.3) and Repair and Service Provider Quality (2.6) attracting persistent frustration.
Top Strengths:
- •Agent Quality & Customer Care: Customers name consultants repeatedly and describe them as gems, stars and genuinely caring. A recurring theme is patience with elderly and first time claimants, plus advisors volunteering benefits and savings clients did not know existed.
Replied to 100% of negative reviews
Reply time on negative reviews: 4h 9m
TrustIndex
9.9
Ranking
#14
in Home Insurance
Reply Time
2h 34m
NPS Score
63
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 4h 9m
Nov '25 - Oct '26
Frequently Asked Questions About Momentum Insure
What do customers say about Momentum Insure?
Based on recent customer reviews, Momentum Insure delivers a sharply divided experience. Praise for individual consultants is overwhelming, with Agent Quality and Customer Care (4.5) driven by named advisors who reduce premiums, explain cover clearly and honour call back promises. Customers who move from routine servicing into an active claim describe a very different journey, with Claims Handling (3.3) and Repair and Service Provider Quality (2.6) attracting persistent frustration.
What is Momentum Insure's biggest strength?
Momentum Insure's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers name consultants repeatedly and describe them as gems, stars and genuinely caring. A recurring theme is patience with elderly and first time claimants, plus advisors volunteering benefits and savings clients did not know existed.
What are the most common complaints about Momentum Insure?
The most common complaint about Momentum Insure, based on Hellopeter's AI analysis of recent customer reviews, is Claims Handling & Resolution. Straightforward glass, geyser and cellphone claims often settle within days. Larger storm, hail, burglary and write off claims draw recurring complaints about wear and tear rejections, disputed assessor reports and settlements below insured value.
How does Momentum Insure compare to other Car Insurance companies?
Momentum Insure scores 3.2 out of 5 on Hellopeter's AI analysis of service quality in Car Insurance, compared to the Car Insurance industry average of 3.2. Their strongest theme is Agent Service (4.5); their weakest is Repair Quality (2.1). The top AI-rated Car Insurance business on Hellopeter is OUTsurance (4.2). How is the AI Score calculated? →
Is Momentum Insure trustworthy?
Momentum Insure has a TrustIndex of 9.9 out of 10 on Hellopeter, based on 2,249 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 4 hours 9 min. Hellopeter has tracked Momentum Insure across 27,461 total reviews. How is the TrustIndex calculated? →
Recent reviews (2,249)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
This morning i was on a call with another insurance company,they came out cheaper but because if ...
This morning i was on a call with another insurance company,they came out cheaper but because if the servive i got the last tome I interacted with momentum i was imprrased ,Tahegofatso was professional and knew her prosuct bery well ,she was helpful and patient and driendly , so am sticking with my insurer regardless of cheaper premiums, service is what matters tto me
1 reviews | Active since Oct 2026
This morning i was on a call with another insurance company,they came out cheaper but because if ...
This morning i was on a call with another insurance company,they came out cheaper but because if the servive i got the last tome I interacted with momentum i was imprrased ,Tahegofatso was professional and knew her prosuct bery well ,she was helpful and patient and driendly , so am sticking with my insurer regardless of cheaper premiums, service is what matters tto me
1 reviews | Active since Jul 2025
A deeply disappointing, disrespectful and dehumanising experience with Momentum Insurance and its appointed service provider.
My mother's vehicle got stuck at a shopping centre, and she contacted Momentum for roadside assistance. Momentum dispatched Algoa Towing, whose employee treated us appallingly. He was shouting at us, pointing fingers and being confrontational simply because we raised concerns about his proposed parking arrangement. He arrived with a truck that was clearly too large to fit into our yard and wanted to leave my mother's vehicle directly outside the gate, with the gate open, exposing it to potential theft and compromising our security. What made matters worse was Momentum's own agent, who had assigned the service provider to my mother. When my mother explained that the Algoa Towing employee was shouting at her, pointing fingers and making her feel intimidated, the agent was dismissive and essentially told her to sort herself out and deal with him directly. I formally lodged a complaint with Momentum and have made several follow-ups. Despite this, not a single person has bothered to get back to us, acknowledge the complaint or provide any feedback. I am appalled by the lack of professionalism, empathy and accountability from both Algoa Towing and Momentum. My mother was seeking assistance, not an experience that left her feeling intimidated, disrespected and dehumanised. Customers deserve dignity and respect, particularly when they are in vulnerable situations and relying on services they pay for. This experience has left us deeply disappointed in Momentum.
1 reviews | Active since Jul 2025
A deeply disappointing, disrespectful and dehumanising experience with Momentum Insurance and its appointed service provider.
My mother's vehicle got stuck at a shopping centre, and she contacted Momentum for roadside assistance. Momentum dispatched Algoa Towing, whose employee treated us appallingly. He was shouting at us, pointing fingers and being confrontational simply because we raised concerns about his proposed parking arrangement. He arrived with a truck that was clearly too large to fit into our yard and wanted to leave my mother's vehicle directly outside the gate, with the gate open, exposing it to potential theft and compromising our security. What made matters worse was Momentum's own agent, who had assigned the service provider to my mother. When my mother explained that the Algoa Towing employee was shouting at her, pointing fingers and making her feel intimidated, the agent was dismissive and essentially told her to sort herself out and deal with him directly. I formally lodged a complaint with Momentum and have made several follow-ups. Despite this, not a single person has bothered to get back to us, acknowledge the complaint or provide any feedback. I am appalled by the lack of professionalism, empathy and accountability from both Algoa Towing and Momentum. My mother was seeking assistance, not an experience that left her feeling intimidated, disrespected and dehumanised. Customers deserve dignity and respect, particularly when they are in vulnerable situations and relying on services they pay for. This experience has left us deeply disappointed in Momentum.
1 reviews | Active since Aug 2024
Thank Nontobeko Zimu for an awesome service and customer satisfaction, highly appreciated for you...
Thank Nontobeko Zimu for an awesome service and customer satisfaction, highly appreciated for your prompt and swift action. As mentioned please give me a reminder call next week Friday to quote for the new vehicle follow pending approval to add to existing policy. Thank you once again and have a fantastic day ahead and an joyful weekend.
1 reviews | Active since Aug 2024
Thank Nontobeko Zimu for an awesome service and customer satisfaction, highly appreciated for you...
Thank Nontobeko Zimu for an awesome service and customer satisfaction, highly appreciated for your prompt and swift action. As mentioned please give me a reminder call next week Friday to quote for the new vehicle follow pending approval to add to existing policy. Thank you once again and have a fantastic day ahead and an joyful weekend.
1 reviews | Active since Oct 2026
BAD FAITH
Bad faith assessment by Momentum Insure – Offering a pathetic *** cash settlement to cover massive water damage Review Body: I am absolutely disgusted by the shocking service and bad-faith assessment from Momentum Insure regarding a burst pipe claim in my bathroom. The pipe burst directly under my sink cupboard, flooding the bathroom and running into two adjacent rooms where there are wooden built-in cupboards. Instead of doing a proper technical evaluation, the appointed assessor openly admitted to me that he "never really checks tiles" and claimed that "insurance companies don't pay for tiles anymore on water damage." This is a completely fabricated blanket rule used to avoid paying out. No moisture meter test was conducted on the floor screed or the walls. Furthermore, Momentum is refusing to replace the sink cupboard where the pipe actually burst, and they refuse to fix the floor tiles. Instead, they are trying to force a mere *** cash settlement (less my excess) to only patch the "bottoms" of the cupboards in the other rooms. They are fully aware that properly replacing water-damaged modular wooden cupboards and side panels costs significantly more, and they are trying to dump a cheap cash payout on me to clear themselves of liability. Leaving rotting vertical side panels and trapped water under tiles is a severe health hazard for mold and will cause structural collapse. I have formally rejected this ridiculous *** offer and launched an internal dispute. I demand that a senior manager review this claim immediately and send a qualified, independent assessor out. If Momentum refuses to reinstate my property properly, I am taking this straight to the National Financial Ombud Scheme (NFO).
1 reviews | Active since Oct 2026
BAD FAITH
Bad faith assessment by Momentum Insure – Offering a pathetic *** cash settlement to cover massive water damage Review Body: I am absolutely disgusted by the shocking service and bad-faith assessment from Momentum Insure regarding a burst pipe claim in my bathroom. The pipe burst directly under my sink cupboard, flooding the bathroom and running into two adjacent rooms where there are wooden built-in cupboards. Instead of doing a proper technical evaluation, the appointed assessor openly admitted to me that he "never really checks tiles" and claimed that "insurance companies don't pay for tiles anymore on water damage." This is a completely fabricated blanket rule used to avoid paying out. No moisture meter test was conducted on the floor screed or the walls. Furthermore, Momentum is refusing to replace the sink cupboard where the pipe actually burst, and they refuse to fix the floor tiles. Instead, they are trying to force a mere *** cash settlement (less my excess) to only patch the "bottoms" of the cupboards in the other rooms. They are fully aware that properly replacing water-damaged modular wooden cupboards and side panels costs significantly more, and they are trying to dump a cheap cash payout on me to clear themselves of liability. Leaving rotting vertical side panels and trapped water under tiles is a severe health hazard for mold and will cause structural collapse. I have formally rejected this ridiculous *** offer and launched an internal dispute. I demand that a senior manager review this claim immediately and send a qualified, independent assessor out. If Momentum refuses to reinstate my property properly, I am taking this straight to the National Financial Ombud Scheme (NFO).