Momentum Insure
Verified Business
|4.6|2,371 Reviews (last 12 months)|Responds in 2h 4m
Momentum Insure
Verified Business
|4.6
2,371 Reviews (last 12 months)
Responds in 2h 4m
Scores reflect the Overall AI Score for each category
Momentum Insure
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Momentum Insure delivers a sharply divided experience. Praise for individual consultants is overwhelming, with Agent Quality and Customer Care (4.5) driven by named advisors who reduce premiums, explain cover clearly and honour call back promises. Customers who move from routine servicing into an active claim describe a very different journey, with Claims Handling (3.3) and Repair and Service Provider Quality (2.6) attracting persistent frustration.
Replied to 100% of negative reviews
Reply time on negative reviews: 3h 14m
TrustIndex
10
Perfect Score
Ranking
#9
in Home Insurance
Reply Time
2h 4m
NPS Score
63
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 3h 14m
Oct '25 - Sep '26
Based on recent customer reviews, Momentum Insure delivers a sharply divided experience. Praise for individual consultants is overwhelming, with Agent Quality and Customer Care (4.5) driven by named advisors who reduce premiums, explain cover clearly and honour call back promises. Customers who move from routine servicing into an active claim describe a very different journey, with Claims Handling (3.3) and Repair and Service Provider Quality (2.6) attracting persistent frustration.
Momentum Insure's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers name consultants repeatedly and describe them as gems, stars and genuinely caring. A recurring theme is patience with elderly and first time claimants, plus advisors volunteering benefits and savings clients did not know existed.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2012
Had a chip on my windscreen, their response was very swift. I am happy with the response time as well as the quality of the work done.
1 reviews | Active since Oct 2012
Had a chip on my windscreen, their response was very swift. I am happy with the response time as well as the quality of the work done.
1 reviews | Active since Jul 2015
We had a burglary recently and had no idea what was going on with our claim No communication at all until we got hold of Saravan Govender who delt so professionally with our claim. we are truly grateful for his efficiency
1 reviews | Active since Jul 2015
We had a burglary recently and had no idea what was going on with our claim No communication at all until we got hold of Saravan Govender who delt so professionally with our claim. we are truly grateful for his efficiency
The most common complaint about Momentum Insure, based on Hellopeter's AI analysis of recent customer reviews, is Claims Handling & Resolution. Straightforward glass, geyser and cellphone claims often settle within days. Larger storm, hail, burglary and write off claims draw recurring complaints about wear and tear rejections, disputed assessor reports and settlements below insured value.
Momentum Insure scores 3.2 out of 5 on Hellopeter's AI analysis of service quality in Car Insurance, compared to the Car Insurance industry average of 3.2. Their strongest theme is Agent Service (4.5); their weakest is Repair Quality (2.1). The top AI-rated Car Insurance business on Hellopeter is OUTsurance (4.2). How is the AI Score calculated? →
Momentum Insure has a TrustIndex of 10 out of 10 on Hellopeter, based on 2,371 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 3 hours 14 min. Hellopeter has tracked Momentum Insure across 27,295 total reviews. How is the TrustIndex calculated? →