Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Momentum Insure delivers a sharply divided experience. Praise for individual consultants is overwhelming, with Agent Quality and Customer Care (4.5) driven by named advisors who reduce premiums, explain cover clearly and honour call back promises. Customers who move from routine servicing into an active claim describe a very different journey, with Claims Handling (3.3) and Repair and Service Provider Quality (2.6) attracting persistent frustration.
Top Strengths:
- •Agent Quality & Customer Care: Customers name consultants repeatedly and describe them as gems, stars and genuinely caring. A recurring theme is patience with elderly and first time claimants, plus advisors volunteering benefits and savings clients did not know existed.
Replied to 100% of negative reviews
Reply time on negative reviews: 3h 48m
TrustIndex
10
Perfect Score
Ranking
#13
in Home Insurance
Reply Time
2h 19m
Â
NPS Score
65
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 3h 48m
Nov '25 - Oct '26
Frequently Asked Questions About Momentum Insure
What do customers say about Momentum Insure?
Based on recent customer reviews, Momentum Insure delivers a sharply divided experience. Praise for individual consultants is overwhelming, with Agent Quality and Customer Care (4.5) driven by named advisors who reduce premiums, explain cover clearly and honour call back promises. Customers who move from routine servicing into an active claim describe a very different journey, with Claims Handling (3.3) and Repair and Service Provider Quality (2.6) attracting persistent frustration.
What is Momentum Insure's biggest strength?
Momentum Insure's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers name consultants repeatedly and describe them as gems, stars and genuinely caring. A recurring theme is patience with elderly and first time claimants, plus advisors volunteering benefits and savings clients did not know existed.
What are the most common complaints about Momentum Insure?
The most common complaint about Momentum Insure, based on Hellopeter's AI analysis of recent customer reviews, is Claims Handling & Resolution. Straightforward glass, geyser and cellphone claims often settle within days. Larger storm, hail, burglary and write off claims draw recurring complaints about wear and tear rejections, disputed assessor reports and settlements below insured value.
How does Momentum Insure compare to other Car Insurance companies?
Momentum Insure scores 3.2 out of 5 on Hellopeter's AI analysis of service quality in Car Insurance, compared to the Car Insurance industry average of 3.2. Their strongest theme is Agent Service (4.5); their weakest is Repair Quality (2.1). The top AI-rated Car Insurance business on Hellopeter is OUTsurance (4.2). How is the AI Score calculated? →
Is Momentum Insure trustworthy?
Momentum Insure has a TrustIndex of 10 out of 10 on Hellopeter, based on 2,312 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 3 hours 48 min. Hellopeter has tracked Momentum Insure across 27,380 total reviews. How is the TrustIndex calculated? →
Recent reviews (2,312)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2023
Hi i would like to compliment Laren Jones for her professional & helpful service with my request ...
Hi i would like to compliment Laren Jones for her professional & helpful service with my request today. She was pleasant & clearly spoken . She efficiently sorted the request in a speedy time . It was a pleasure to have my request attended to with zero problems. Thank you Lauren Jones 10 🌟 Raring from me to you
1 reviews | Active since Oct 2023
Hi i would like to compliment Laren Jones for her professional & helpful service with my request ...
Hi i would like to compliment Laren Jones for her professional & helpful service with my request today. She was pleasant & clearly spoken . She efficiently sorted the request in a speedy time . It was a pleasure to have my request attended to with zero problems. Thank you Lauren Jones 10 🌟 Raring from me to you
1 reviews | Active since Sept 2024
A big Thank you to Deontae Hassen, I needed clarity regarding my policy, he gave me every informa...
A big Thank you to Deontae Hassen, I needed clarity regarding my policy, he gave me every information that I needed.
1 reviews | Active since Oct 2026
Excellence and Prompt support
Lerato was amazing. Patient as i could not fully understand when she explained the 1st time, as i was on the road. She patiently broke it down for me to understand. Loved the Prompt assistancr and call back to acknowledge my email sent to her. In General I dont change my Insurance, as Momentum has been nothing but consistent in assistance excellence
1 reviews | Active since Oct 2026
Excellence and Prompt support
Lerato was amazing. Patient as i could not fully understand when she explained the 1st time, as i was on the road. She patiently broke it down for me to understand. Loved the Prompt assistancr and call back to acknowledge my email sent to her. In General I dont change my Insurance, as Momentum has been nothing but consistent in assistance excellence
1 reviews | Active since Aug 2021
Disgusting service!!!
I am really upset and disgusted with the way your service provider handled my claim.He is rude, disrespectful and treat clients like they owe him something. Maybe its because I am a black woman so he feels like he can take advantage of me. He will never in his life speak to me like that. If that is how he treats black women around him where he lives and works, not with me. He is so unprofessional and condescending. Don't ever send him anywhere close to me. And if this chip becomes a crack, he will pay the excess to replace my windscreen.😡😡😡😡😡
1 reviews | Active since Aug 2021
Disgusting service!!!
I am really upset and disgusted with the way your service provider handled my claim.He is rude, disrespectful and treat clients like they owe him something. Maybe its because I am a black woman so he feels like he can take advantage of me. He will never in his life speak to me like that. If that is how he treats black women around him where he lives and works, not with me. He is so unprofessional and condescending. Don't ever send him anywhere close to me. And if this chip becomes a crack, he will pay the excess to replace my windscreen.😡😡😡😡😡