BAD FAITH

Bad faith assessment by Momentum Insure – Offering a pathetic *** cash settlement to cover massive water damage Review Body: I am absolutely disgusted by the shocking service and bad-faith assessment from Momentum Insure regarding a burst pipe claim in my bathroom. The pipe burst directly under my sink cupboard, flooding the bathroom and running into two adjacent rooms where there are wooden built-in cupboards. Instead of doing a proper technical evaluation, the appointed assessor openly admitted to me that he "never really checks tiles" and claimed that "insurance companies don't pay for tiles anymore on water damage." This is a completely fabricated blanket rule used to avoid paying out. No moisture meter test was conducted on the floor screed or the walls. Furthermore, Momentum is refusing to replace the sink cupboard where the pipe actually burst, and they refuse to fix the floor tiles. Instead, they are trying to force a mere *** cash settlement (less my excess) to only patch the "bottoms" of the cupboards in the other rooms. They are fully aware that properly replacing water-damaged modular wooden cupboards and side panels costs significantly more, and they are trying to dump a cheap cash payout on me to clear themselves of liability. Leaving rotting vertical side panels and trapped water under tiles is a severe health hazard for mold and will cause structural collapse. I have formally rejected this ridiculous *** offer and launched an internal dispute. I demand that a senior manager review this claim immediately and send a qualified, independent assessor out. If Momentum refuses to reinstate my property properly, I am taking this straight to the National Financial Ombud Scheme (NFO).