Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Momentum Health presents a sharply divided experience. Individually named consultants earn strong praise, lifting Customer Service & Staff Quality (2.8) above every other theme. Beyond those interactions, members consistently describe stalled authorisations, unpaid claims, unanswered emails and debit orders that continue after cancellation. Claims Processing & Authorisation (0.7), Communication & Responsiveness (0.7) and Billing, Payments & Account Management (0.7) all draw sustained criticism.
Top Strengths:
- •Customer Service & Staff Quality: Members repeatedly name individual consultants, including Uyanda Zungu, Alison Noble, Zama and Nontobeko Gwagwa, who explain options clearly and resolve queries during the call. Advisers are described as honest and unhurried at signup, though call centre and Hello Doctor interactions divide opinion sharply.
Replied to 96% of negative reviews
Reply time on negative reviews: 17h 51m
TrustIndex
3.3
Ranking
#9
in Medical Aid
Reply Time
16h 46m
NPS Score
-56
Recommended: Unlikely
Replied to 96% of negative reviews
Reply time on negative reviews: 17h 51m
Nov '25 - Oct '26
Frequently Asked Questions About Momentum Health
What do customers say about Momentum Health?
Based on recent customer reviews, Momentum Health presents a sharply divided experience. Individually named consultants earn strong praise, lifting Customer Service & Staff Quality (2.8) above every other theme. Beyond those interactions, members consistently describe stalled authorisations, unpaid claims, unanswered emails and debit orders that continue after cancellation. Claims Processing & Authorisation (0.7), Communication & Responsiveness (0.7) and Billing, Payments & Account Management (0.7) all draw sustained criticism.
What is Momentum Health's biggest strength?
Momentum Health's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Staff Quality. Members repeatedly name individual consultants, including Uyanda Zungu, Alison Noble, Zama and Nontobeko Gwagwa, who explain options clearly and resolve queries during the call. Advisers are described as honest and unhurried at signup, though call centre and Hello Doctor interactions divide opinion sharply.
What are the most common complaints about Momentum Health?
The most common complaint about Momentum Health, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Payments & Account Management. Debit orders continuing after cancellation, refunds promised in writing then delayed or reduced, unexplained premium and income band increases, and small arrears escalated to debt collectors dominate feedback on the financial relationship with members.
How does Momentum Health compare to other Medical Aid companies?
Momentum Health scores 1.2 out of 5 on Hellopeter's AI analysis of service quality in Medical Aid, compared to the Medical Aid industry average of 1.8. Their strongest theme is Customer Service (2.8); their weakest is Claims Processing (0.7). The top AI-rated Medical Aid business on Hellopeter is AGS Health (4.1). How is the AI Score calculated? →
Is Momentum Health trustworthy?
Momentum Health has a TrustIndex of 3.3 out of 10 on Hellopeter, based on 228 reviews in the last 12 months. They reply to 96% of negative reviews, typically within 17 hours 51 min. Hellopeter has tracked Momentum Health across 2,595 total reviews. How is the TrustIndex calculated? →
Recent reviews (228)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2013
Paying for cover, but having to fight for care while recovering from surgery
I am absolutely disgusted and deeply disappointed by Momentum Health's treatment of me as a loyal, paying client. After approximately 12 years as a member, I recently - for the first time since being a client - required emergency hospital-based surgery for a serious problem that required maxillofacial specialist surgery and a hospital in-theatre procedure. Momentum covered the hospital account and some of the anaesthetist's costs, but REFUSE to cover the specialist surgeon's account, stating that I must pay it from my own savings because they classify the procedure under their dental benefits. I formally appealed this decision, setting out the circumstances and asking for the claim to be properly reconsidered. Momentum has not even responded to my appeal! This is appalling service!!! I pay thousands of rands every month for medical cover precisely so that I have financial protection when I need significant or emergency medical care. Yet when I actually needed urgent surgery, I was left fighting my medical scheme over whether the specialist who performed that surgery would be paid, WHILE TRYING TO RECOVER FROM THE SURGERY! What makes this even more unacceptable is the complete lack of communication after I formally challenged the decision. I should not have to repeatedly chase a medical scheme for a response while recovering from a medical procedure. The stress and uncer*****y created by this situation are completely unnecessary and are undermining the very health and wellbeing that I am paying Momentum to help protect. After 12 years of loyalty, I expected far better from Momentum Health. Refusing to pay a specialist surgical account and then failing even to respond to a formal appeal is an appalling way to treat a paying client. I am extremely disappointed and have completely lost confidence in the way Momentum Health is ignoring this matter.
1 reviews | Active since Mar 2013
Paying for cover, but having to fight for care while recovering from surgery
I am absolutely disgusted and deeply disappointed by Momentum Health's treatment of me as a loyal, paying client. After approximately 12 years as a member, I recently - for the first time since being a client - required emergency hospital-based surgery for a serious problem that required maxillofacial specialist surgery and a hospital in-theatre procedure. Momentum covered the hospital account and some of the anaesthetist's costs, but REFUSE to cover the specialist surgeon's account, stating that I must pay it from my own savings because they classify the procedure under their dental benefits. I formally appealed this decision, setting out the circumstances and asking for the claim to be properly reconsidered. Momentum has not even responded to my appeal! This is appalling service!!! I pay thousands of rands every month for medical cover precisely so that I have financial protection when I need significant or emergency medical care. Yet when I actually needed urgent surgery, I was left fighting my medical scheme over whether the specialist who performed that surgery would be paid, WHILE TRYING TO RECOVER FROM THE SURGERY! What makes this even more unacceptable is the complete lack of communication after I formally challenged the decision. I should not have to repeatedly chase a medical scheme for a response while recovering from a medical procedure. The stress and uncer*****y created by this situation are completely unnecessary and are undermining the very health and wellbeing that I am paying Momentum to help protect. After 12 years of loyalty, I expected far better from Momentum Health. Refusing to pay a specialist surgical account and then failing even to respond to a formal appeal is an appalling way to treat a paying client. I am extremely disappointed and have completely lost confidence in the way Momentum Health is ignoring this matter.
1 reviews | Active since Oct 2021
NO SERVICE AND ****** TO BOOT
Please steer clear of Bonitas and their partner that they are in cahoots with, Momentum Health,to administer their member claims. No feedback received, no response received to queries, appalling terrible service!!! Momentum Health and Bonitas are 2 USELESS organizations. Absolutely useless. They should also hire a more diverse workforce that represents the demographics of South Africa. 100 % black staff complement are working in both the Bonìtas and Momentum call center. There are other races besides black that live, work, and pay taxes in south africa WAKE UP MOMENTUM HEALTH and BONITAS!!!!!
1 reviews | Active since Oct 2021
NO SERVICE AND ****** TO BOOT
Please steer clear of Bonitas and their partner that they are in cahoots with, Momentum Health,to administer their member claims. No feedback received, no response received to queries, appalling terrible service!!! Momentum Health and Bonitas are 2 USELESS organizations. Absolutely useless. They should also hire a more diverse workforce that represents the demographics of South Africa. 100 % black staff complement are working in both the Bonìtas and Momentum call center. There are other races besides black that live, work, and pay taxes in south africa WAKE UP MOMENTUM HEALTH and BONITAS!!!!!
1 reviews | Active since Oct 2026
Service was Good just waiting for the medical aid number
Service was Good just waiting for the medical aid number
1 reviews | Active since Oct 2026
Service was Good just waiting for the medical aid number
Service was Good just waiting for the medical aid number
1 reviews | Active since Apr 2014
This customer service is ridiculous
I submitted a claim on the 1 September and to this date is has not been processed. I have put a complaint on the website and am still being ignored. Every time someone emails me (and about 5 people have emailed me) asking the same questions and then I hear nothing further. When I first joined moment their customer service was fantastic. they always rep**** within 48hours. Now you can wait a month and you get nowhere. They have a portal on the app to submit claims, yet I think that submission goes to some ones junk mail because no one can find that information. Clearly call centres don't work. I have had responses from Julian Booyens, Zandile Shezi, Amanda Stubchen and Roshinee Naidoo. All of these employees either don't want their job or really don't care about client retention. my reference numbers are: *** *** not that having these help at all. I am tired trying to get someone to sort this out.
1 reviews | Active since Apr 2014
This customer service is ridiculous
I submitted a claim on the 1 September and to this date is has not been processed. I have put a complaint on the website and am still being ignored. Every time someone emails me (and about 5 people have emailed me) asking the same questions and then I hear nothing further. When I first joined moment their customer service was fantastic. they always rep**** within 48hours. Now you can wait a month and you get nowhere. They have a portal on the app to submit claims, yet I think that submission goes to some ones junk mail because no one can find that information. Clearly call centres don't work. I have had responses from Julian Booyens, Zandile Shezi, Amanda Stubchen and Roshinee Naidoo. All of these employees either don't want their job or really don't care about client retention. my reference numbers are: *** *** not that having these help at all. I am tired trying to get someone to sort this out.
1 reviews | Active since Oct 2022
Momentum Health Refuses GP Consultation for Prescription Renewal Without Providing a Clear Reason
I am extremely disappointed with the service I have received from Momentum Health. I am trying to obtain a GP consultation for a contraceptive prescription that I pay for myself. I am not asking Momentum to pay for the medication, only for access to a doctor to issue the prescription. Yesterday, a doctor declined my request. Today, I called again and spoke to Dr Wilmarie who also declined the request. What is particularly frustrating is that I have previously used Momentum's GP services for prescription renewals without any issue. Last month, when I enquired about renewing my prescription, I was told that I needed to wait until my current script had run its course before another prescription could be issued. Now that my prescription has in fact run out and I require a renewal, I am being refused assistance. To make matters worse, neither doctor was able to provide the specific rule, policy section, or benefit exclusion that prevents them from assisting me. Instead, I am repeatedly referred back to the call centre without receiving a clear explanation. I have been a loyal Momentum customer for years and hold multiple products with the group. I do not expect to be treated in this manner, particularly when I am simply seeking access to a doctor for a legitimate healthcare need. Momentum, please explain: Why was this service previously available but is now being declined? Under which specific policy or benefit rule is this refusal being made? Why are members being sent between doctors and the call centre without receiving a clear answer? This experience has been frustrating, inconsistent, and unacceptable. #MomentumHealth #CustomerService #MedicalAid #MemberExperience #HealthcareAccess
1 reviews | Active since Oct 2022
Momentum Health Refuses GP Consultation for Prescription Renewal Without Providing a Clear Reason
I am extremely disappointed with the service I have received from Momentum Health. I am trying to obtain a GP consultation for a contraceptive prescription that I pay for myself. I am not asking Momentum to pay for the medication, only for access to a doctor to issue the prescription. Yesterday, a doctor declined my request. Today, I called again and spoke to Dr Wilmarie who also declined the request. What is particularly frustrating is that I have previously used Momentum's GP services for prescription renewals without any issue. Last month, when I enquired about renewing my prescription, I was told that I needed to wait until my current script had run its course before another prescription could be issued. Now that my prescription has in fact run out and I require a renewal, I am being refused assistance. To make matters worse, neither doctor was able to provide the specific rule, policy section, or benefit exclusion that prevents them from assisting me. Instead, I am repeatedly referred back to the call centre without receiving a clear explanation. I have been a loyal Momentum customer for years and hold multiple products with the group. I do not expect to be treated in this manner, particularly when I am simply seeking access to a doctor for a legitimate healthcare need. Momentum, please explain: Why was this service previously available but is now being declined? Under which specific policy or benefit rule is this refusal being made? Why are members being sent between doctors and the call centre without receiving a clear answer? This experience has been frustrating, inconsistent, and unacceptable. #MomentumHealth #CustomerService #MedicalAid #MemberExperience #HealthcareAccess
1 reviews | Active since Feb 2015
Wrong information provided
Hi I have three ingwe policies for the kids ,it's taking me from August to request banking details change - last month it went of the account I didn't want it to this month I was promised it changed - one policy went of my Capitec ,lucky I did not trust them ,I knew they would lie again ,I'm so tired of this ,are they so *********** they lie to me consistently all I'm doing is changing banking details ,are they so illiterate they don't know how - please assist me , I have all confirmations of *** ,I can confirm the lies
1 reviews | Active since Feb 2015
Wrong information provided
Hi I have three ingwe policies for the kids ,it's taking me from August to request banking details change - last month it went of the account I didn't want it to this month I was promised it changed - one policy went of my Capitec ,lucky I did not trust them ,I knew they would lie again ,I'm so tired of this ,are they so *********** they lie to me consistently all I'm doing is changing banking details ,are they so illiterate they don't know how - please assist me , I have all confirmations of *** ,I can confirm the lies
1 reviews | Active since Apr 2026
Great customer service and very well done. Thank you Marlene!!
I have phoned my Medical Aid today and was informed that Momentum is doing there claims. Apart from the usual claim query, I enquired about 2 claims which needed more input from my side. However to my surprise the lady I dealt with, MARLENE took it about herself to check with the claims department to re-examine both claims on my behalf. It has been the most wonderful interaction I had for a long time dealing with my Medical Aid. Therefore I like to give Marlene not only 5 well deserved Stars but 5 Golden one as well. A worth while job very well done.
1 reviews | Active since Apr 2026
Great customer service and very well done. Thank you Marlene!!
I have phoned my Medical Aid today and was informed that Momentum is doing there claims. Apart from the usual claim query, I enquired about 2 claims which needed more input from my side. However to my surprise the lady I dealt with, MARLENE took it about herself to check with the claims department to re-examine both claims on my behalf. It has been the most wonderful interaction I had for a long time dealing with my Medical Aid. Therefore I like to give Marlene not only 5 well deserved Stars but 5 Golden one as well. A worth while job very well done.
1 reviews | Active since Feb 2026
Alison Noble is outstanding at her job
Alison Noble is outstanding at her job. Her product knowledge is brilliant. She is an example of how staff members at momentum medical aid should be.she is patient, reliable,and what she says she does . She deserves recognition and I highly recommend that she is acknowledged.
1 reviews | Active since Feb 2026
Alison Noble is outstanding at her job
Alison Noble is outstanding at her job. Her product knowledge is brilliant. She is an example of how staff members at momentum medical aid should be.she is patient, reliable,and what she says she does . She deserves recognition and I highly recommend that she is acknowledged.