Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Milpark Education draws sharp criticism across its administrative and financial processes. Customers consistently report unanswered helpdesk cases, unresolved refunds, and long delays with transcripts and reissued certificates. A recurring theme is online exam platform failure during assessments. Individual support agents are praised by name for patient, resolved assistance, showing that people can perform where systems and processes repeatedly fail students.
Top Strengths:
- •Teaching & Academic Support: Teaching & Academic Support (2.3) is the least damaged theme. Named agents such as Jabu, Eshaan, Vincent Mabule and Ashleigh Nolan are commended for patience and clear guidance, and one postgraduate credits lecturers for consultations arranged outside working hours.
Replied to 100% of negative reviews
Reply time on negative reviews: 45h 41m
TrustIndex
3.3
Ranking
#12
in Colleges & Universities
Reply Time
45h 13m
NPS Score
-75
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 45h 41m
Nov '25 - Oct '26
Frequently Asked Questions About Milpark Education
What do customers say about Milpark Education?
Based on recent customer reviews, Milpark Education draws sharp criticism across its administrative and financial processes. Customers consistently report unanswered helpdesk cases, unresolved refunds, and long delays with transcripts and reissued certificates. A recurring theme is online exam platform failure during assessments. Individual support agents are praised by name for patient, resolved assistance, showing that people can perform where systems and processes repeatedly fail students.
What is Milpark Education's biggest strength?
Milpark Education's biggest strength, according to Hellopeter's AI analysis, is Teaching & Academic Support. Teaching & Academic Support (2.3) is the least damaged theme. Named agents such as Jabu, Eshaan, Vincent Mabule and Ashleigh Nolan are commended for patience and clear guidance, and one postgraduate credits lecturers for consultations arranged outside working hours.
What are the most common complaints about Milpark Education?
The most common complaint about Milpark Education, based on Hellopeter's AI analysis of recent customer reviews, is Course Content & Accreditation. Course Content & Accreditation (1.2) suffers from repeated online exam platform breakdowns on Canvas and the Invigilator app, outdated study material, inaccessible module guides, and mid qualification curriculum changes that force additional modules and rewrites.
How does Milpark Education compare to other Colleges & Universities companies?
Milpark Education scores 1.3 out of 5 on Hellopeter's AI analysis of service quality in Colleges & Universities, compared to the Colleges & Universities industry average of 3.6. Their strongest theme is Teaching Quality (2.3); their weakest is Fees & Refunds (0.6). The top AI-rated Colleges & Universities business on Hellopeter is Teneo Online School (4.4). How is the AI Score calculated? →
Is Milpark Education trustworthy?
Milpark Education has a TrustIndex of 3.3 out of 10 on Hellopeter, based on 107 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 45 hours 41 min. Hellopeter has tracked Milpark Education across 758 total reviews. How is the TrustIndex calculated? →
Recent reviews (107)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2015
Deferred Module
I had to defer my marketing module last semester to this semester due to your technical issues. I was promised a call by someone to get it resolved before I write this semester but no call was received. I eventually had to sort myself out. I got confirmation *** that the module was deferred. Confirmation date for new exam was also provided. Someone from your office just sent me an *** saying I need to send a deferral application AGAIN to have access to the module in the portal...WHY MUST I DO ANOTHER DEFERRAL APPLICATION IF THE MODULE WAS Deferred ALREADY? Check your records and correct this mess. Milpark just keeps adding stress and anxiety during exams due to your inconsistencies. I need to urgently access my marketing module as I'm writing on the 19th of October.
1 reviews | Active since Jun 2015
Deferred Module
I had to defer my marketing module last semester to this semester due to your technical issues. I was promised a call by someone to get it resolved before I write this semester but no call was received. I eventually had to sort myself out. I got confirmation *** that the module was deferred. Confirmation date for new exam was also provided. Someone from your office just sent me an *** saying I need to send a deferral application AGAIN to have access to the module in the portal...WHY MUST I DO ANOTHER DEFERRAL APPLICATION IF THE MODULE WAS Deferred ALREADY? Check your records and correct this mess. Milpark just keeps adding stress and anxiety during exams due to your inconsistencies. I need to urgently access my marketing module as I'm writing on the 19th of October.
1 reviews | Active since Sept 2026
Condescending comments on scripts! On retirement planning.
The worst experience ever, the sarcastic, discouraging, unprofessional comments they make on students script? Not helpful at all!! How do you even refer back to the exam if you’re being given nothing on the exam to give you direction? I feel REALLY disappointed and angry at how they choose to conduct themselves when they mark our papers.
1 reviews | Active since Sept 2026
Condescending comments on scripts! On retirement planning.
The worst experience ever, the sarcastic, discouraging, unprofessional comments they make on students script? Not helpful at all!! How do you even refer back to the exam if you’re being given nothing on the exam to give you direction? I feel REALLY disappointed and angry at how they choose to conduct themselves when they mark our papers.
1 reviews | Active since Jan 2011
Getting it right.
I'd like to take a moment to commend Milpark for finally getting it right. In the beginning of the year there were so many changes with the system that ultimately left alot of us unhappy. But the fact they were proactive enough to fix it and make our learning journeys alot better, is really why I'm here. We should not only be quick to point out when things go wrong but also when things go right. We should also highlight that. Thank you for getting the invigilator system to work for us as students.
1 reviews | Active since Jan 2011
Getting it right.
I'd like to take a moment to commend Milpark for finally getting it right. In the beginning of the year there were so many changes with the system that ultimately left alot of us unhappy. But the fact they were proactive enough to fix it and make our learning journeys alot better, is really why I'm here. We should not only be quick to point out when things go wrong but also when things go right. We should also highlight that. Thank you for getting the invigilator system to work for us as students.
1 reviews | Active since Apr 2020
A silver lining in the making
Based on a negative review I posted earlier, it is only fair to provide an update for all to see. Subsequent to writing the initial review, I was contacted by Ismail King from Milpark Education. In a matter of a few days I received all the information I had requested from the milpark students advisors and failed to receive. Ismail has undertaken to review and attempt to improve the student advisor experience and process. I wish him every success and would rate Ismail specifically, 5 stars for how diligently he resolved my immediate matter. I gave Milpark 3 stars in this review based on the amount of work needed to fix the student advisor experience but the fact that Ismail is actively working to improve this is impressive.
1 reviews | Active since Apr 2020
A silver lining in the making
Based on a negative review I posted earlier, it is only fair to provide an update for all to see. Subsequent to writing the initial review, I was contacted by Ismail King from Milpark Education. In a matter of a few days I received all the information I had requested from the milpark students advisors and failed to receive. Ismail has undertaken to review and attempt to improve the student advisor experience and process. I wish him every success and would rate Ismail specifically, 5 stars for how diligently he resolved my immediate matter. I gave Milpark 3 stars in this review based on the amount of work needed to fix the student advisor experience but the fact that Ismail is actively working to improve this is impressive.
1 reviews | Active since Nov 2015
Transcipt Issues
This complaint is submitted as a formal escalation of our previous complaint dated 10 July regarding Milpark Education’s handling of an academic transcript request. We are raising this matter again because, despite our previous complaint on HelloPeter, the issue remains unresolved. This concerns an academic transcript that Milpark was paid to send electronically to World Education Services (WES). The delay and repeated failure to complete this process have caused unnecessary frustration and may have serious consequences for an important academic and administrative process. According to Milpark Education’s own process, queries must be lodged online. When we attempted to obtain assistance by phone, we were informed that no assistance could be provided telephonically and that a query had to be lodged online. We were also advised that queries may take up to 15 working days, which is unreasonable given the nature of this request and the time-sensitive requirements involved. For clarity, the timeline of events is set out below: 11 June: My wife lodged a case with Milpark and received a case number on the same day. 18 June: Milpark emailed requesting the transcript and consent form from WES. 18 June: All required documents were sent to Milpark. 18 June: Milpark confirmed by email that the documents had been verified. 26 June: We sent Milpark an email explaining how the transcript submission process should be completed. 1 July: We sent a follow-up email to Milpark requesting feedback. 2 July: We sent all relevant documents to Milpark again. 10 July: Milpark sent the academic transcript to us instead of sending it directly to WES, despite the clear purpose of the request. 10 July: We lodged a review on HelloPeter due to the lack of resolution. 14 July: Milpark contacted us with a PDF form that required completion and selections to be made. The form did not function correctly, so we completed it manually and returned it. 17 July: Milpark sent a new form with the required selections. The form was completed, returned, and payment was made. 17 July: Milpark confirmed that they would manually create the request and submit it accordingly. 31 July: We emailed the last Milpark representative who had corresponded with us to request feedback. The email no longer existed, and the response directed us once again to lodge a case. This matter has now continued for an unacceptable length of time. Milpark has failed to provide a clear, effective, and accountable resolution despite repeated follow-ups, completed documentation, verification of documents, and payment. We request immediate written confirmation that the transcript has been sent directly to WES in the required format. If this has not yet been done, we request urgent escalation to a senior staff member who can resolve the matter without any further delay. The current handling of this request reflects extremely poorly on Milpark’s administrative processes and customer service.
1 reviews | Active since Nov 2015
Transcipt Issues
This complaint is submitted as a formal escalation of our previous complaint dated 10 July regarding Milpark Education’s handling of an academic transcript request. We are raising this matter again because, despite our previous complaint on HelloPeter, the issue remains unresolved. This concerns an academic transcript that Milpark was paid to send electronically to World Education Services (WES). The delay and repeated failure to complete this process have caused unnecessary frustration and may have serious consequences for an important academic and administrative process. According to Milpark Education’s own process, queries must be lodged online. When we attempted to obtain assistance by phone, we were informed that no assistance could be provided telephonically and that a query had to be lodged online. We were also advised that queries may take up to 15 working days, which is unreasonable given the nature of this request and the time-sensitive requirements involved. For clarity, the timeline of events is set out below: 11 June: My wife lodged a case with Milpark and received a case number on the same day. 18 June: Milpark emailed requesting the transcript and consent form from WES. 18 June: All required documents were sent to Milpark. 18 June: Milpark confirmed by email that the documents had been verified. 26 June: We sent Milpark an email explaining how the transcript submission process should be completed. 1 July: We sent a follow-up email to Milpark requesting feedback. 2 July: We sent all relevant documents to Milpark again. 10 July: Milpark sent the academic transcript to us instead of sending it directly to WES, despite the clear purpose of the request. 10 July: We lodged a review on HelloPeter due to the lack of resolution. 14 July: Milpark contacted us with a PDF form that required completion and selections to be made. The form did not function correctly, so we completed it manually and returned it. 17 July: Milpark sent a new form with the required selections. The form was completed, returned, and payment was made. 17 July: Milpark confirmed that they would manually create the request and submit it accordingly. 31 July: We emailed the last Milpark representative who had corresponded with us to request feedback. The email no longer existed, and the response directed us once again to lodge a case. This matter has now continued for an unacceptable length of time. Milpark has failed to provide a clear, effective, and accountable resolution despite repeated follow-ups, completed documentation, verification of documents, and payment. We request immediate written confirmation that the transcript has been sent directly to WES in the required format. If this has not yet been done, we request urgent escalation to a senior staff member who can resolve the matter without any further delay. The current handling of this request reflects extremely poorly on Milpark’s administrative processes and customer service.