Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Miladys is praised for individual sales assistants at branches such as Cresta, Bayside, Tembisa and Kenilworth, where shoppers describe patient, warm fitting-room help. However, most feedback is strongly negative. Recurring complaints centre on store card accounts, unexplained R5 card fees, phantom arrears and reminders after payment in full, plus rigid exchange rules requiring the original card, slip or purchasing branch. Online orders delivered to wrong stores, slow refunds, unhelpful customer care and garment quality failures on jeans, shoes and briefs frustrate long-standing customers.
Replied to 100% of negative reviews
Reply time on negative reviews: 60h 58m
TrustIndex
3.4
Ranking
#3
in Fashion & Clothing
Reply Time
61h 20m
NPS Score
-55
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 60h 58m
Nov '25 - Oct '26
Frequently Asked Questions About Miladys
What do customers say about Miladys?
Based on recent customer reviews, Miladys is praised for individual sales assistants at branches such as Cresta, Bayside, Tembisa and Kenilworth, where shoppers describe patient, warm fitting-room help. However, most feedback is strongly negative. Recurring complaints centre on store card accounts, unexplained R5 card fees, phantom arrears and reminders after payment in full, plus rigid exchange rules requiring the original card, slip or purchasing branch. Online orders delivered to wrong stores, slow refunds, unhelpful customer care and garment quality failures on jeans, shoes and briefs frustrate long-standing customers.
Is Miladys trustworthy?
Miladys has a TrustIndex of 3.4 out of 10 on Hellopeter, based on 40 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 60 hours 58 min. Hellopeter has tracked Miladys across 798 total reviews. How is the TrustIndex calculated? →
Recent reviews (40)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Contact email address for Miladys
I received an email that my account is in arrears. I checked in store and I never took out any insurance or card protection etc. I settled the payment for merchandise purchased in time. I have tried to get some response from Miladys but all the emails sent to them have received no response. I messaged the WhatsApp number provided and it is just options and no human to speak to. I would appreciate an email address which is responsive to attend to this. My account number is ***
1 reviews | Active since Oct 2026
Contact email address for Miladys
I received an email that my account is in arrears. I checked in store and I never took out any insurance or card protection etc. I settled the payment for merchandise purchased in time. I have tried to get some response from Miladys but all the emails sent to them have received no response. I messaged the WhatsApp number provided and it is just options and no human to speak to. I would appreciate an email address which is responsive to attend to this. My account number is ***
1 reviews | Active since Sept 2016
VERY BAD EXPERIENCE NOT HAPPY ABOUT THIS MATTER
not happy client, ***** purchase was made but according to Midday's ***** dept it is not ***** the signature is the same as on the contract. but the best of all is i did request for the slip but till today no response on the signed slip they only send me the purchase slip but with out the signature. So here come the BEST PART I MUST PAY FOR THIS PURCHASE THAT WAS MADE AFTER HOW MANY AFFIDAVIT AND LETTER TO SAYS IT WAS NOT ME. VERY VERY UPSET CLIENT, I WILL NEVER OPEN AN ACCOUNT AGAIN BY MILADY'S BECAUSE ***** CAN HAPPEN AND YOU MUST JUST PAY FOR NOTHING. This matter is coming from 2025
1 reviews | Active since Sept 2016
VERY BAD EXPERIENCE NOT HAPPY ABOUT THIS MATTER
not happy client, ***** purchase was made but according to Midday's ***** dept it is not ***** the signature is the same as on the contract. but the best of all is i did request for the slip but till today no response on the signed slip they only send me the purchase slip but with out the signature. So here come the BEST PART I MUST PAY FOR THIS PURCHASE THAT WAS MADE AFTER HOW MANY AFFIDAVIT AND LETTER TO SAYS IT WAS NOT ME. VERY VERY UPSET CLIENT, I WILL NEVER OPEN AN ACCOUNT AGAIN BY MILADY'S BECAUSE ***** CAN HAPPEN AND YOU MUST JUST PAY FOR NOTHING. This matter is coming from 2025
1 reviews | Active since Feb 2020
Big woman
I love Miladys, for years they catered for my big size. But honestly designers, big women do not like short blouses and open arms. We are trying to hide the fat. Please think big when designing for big women so I can purchase from you again.
1 reviews | Active since Feb 2020
Big woman
I love Miladys, for years they catered for my big size. But honestly designers, big women do not like short blouses and open arms. We are trying to hide the fat. Please think big when designing for big women so I can purchase from you again.
1 reviews | Active since Dec 2011
Miladys -poor customer service!
I purchased a pair of underwear from Milady's -*** for R349 late in the afternoon on 8/9/2026. When I got home, I realised that the underwear looked smaller than expected. I did purchase an XL as indicated on the hanger, however the tag showed L and only then did I see that is was a Shapewear. I also realised that the underwear had a very small waistline. This would only fit a very slim woman and obviously not for a plus size women. Before buying the item, I checked the material, it was a soft stretchy material and judging from previous purchases of underwear made from the same type of fabric, I gathered that it would fit a plus size woman like myself. The underwear was folded and tucked in the hanger, so one cannot see that the waistline is unusually small. It clearly does not make sense to have an underwear made for plus size women and the waistline cannot even go up the knees. I took the underwear the very next morning to Milady's and requested to see the store manager. The lady indicated that she could assist, so I explained the issue and asked to exchange it for an XL as it was their fault for having the underwear on the wrong hanger. I was then asked if the cashier advised me on this particular underwear and that I was supposed to take a size bigger than my usual size. She also indicated that the cashier should have checked the underwear, explained to me that this is a shapewear and should have checked the sizes and displayed the underwear to me and advised me on the size and the fit. I said I was NOT advised accordingly and requested for the cashier to verify. I was told that the cashier was gone on lunch. She then simply told me that "we cannot return underwear" and there is nothing she can do. I tried to get her to understand that it was not my fault as the item was on the wrong hanger and I was not aware that I must take a size bigger than the usual. She wouldn't hear me out and simply said, we cannot exchange or return underwear, I then indicated that I will complain to Head office, she simply said go ahead and gave me a printout of the customer service contact details. As I walked out the store, she spoke to the other ladies in her vernacular and they all laughed and I knew somehow, she was mocking me. That was extremely rude and ********* for a manager to behave in that manner. It was really embarrassing and I will NEVER walk into that store again. I am fully aware that one cannot return underwear for hygienic purposes, which I have no grouse about and will be prepared to lose that money should the underwear not fit as expected. However, the principal of the matter is, the staff should have been trained on the products in the store, especially those items that cannot be returned or refunded. Extreme precaution should be taken to ensure that such items are well inspected for flaws and the packaging should be very clear with additional details to assist the customer in making the right purchase. The Buyer should ensure that new products are suitable for its customers, especially a store like Milady's who cater for plus size women. The policy of "no exchange of underwear" only caters for the seller and not the customer. The seller does not care, once the item leaves the store, it is their sales. The customer bears the losses. The policy of no return or exchange of underwear, in my opinion should be reviewed and provisions are to be made to protect the customer as well from unnecessary losses. Stores are taking advantage of this policy and are not ensuring that suitable products are being sold and not advising customers appropriately. Simply telling customers 'sorry no returns" is lame and despicable.
1 reviews | Active since Dec 2011
Miladys -poor customer service!
I purchased a pair of underwear from Milady's -*** for R349 late in the afternoon on 8/9/2026. When I got home, I realised that the underwear looked smaller than expected. I did purchase an XL as indicated on the hanger, however the tag showed L and only then did I see that is was a Shapewear. I also realised that the underwear had a very small waistline. This would only fit a very slim woman and obviously not for a plus size women. Before buying the item, I checked the material, it was a soft stretchy material and judging from previous purchases of underwear made from the same type of fabric, I gathered that it would fit a plus size woman like myself. The underwear was folded and tucked in the hanger, so one cannot see that the waistline is unusually small. It clearly does not make sense to have an underwear made for plus size women and the waistline cannot even go up the knees. I took the underwear the very next morning to Milady's and requested to see the store manager. The lady indicated that she could assist, so I explained the issue and asked to exchange it for an XL as it was their fault for having the underwear on the wrong hanger. I was then asked if the cashier advised me on this particular underwear and that I was supposed to take a size bigger than my usual size. She also indicated that the cashier should have checked the underwear, explained to me that this is a shapewear and should have checked the sizes and displayed the underwear to me and advised me on the size and the fit. I said I was NOT advised accordingly and requested for the cashier to verify. I was told that the cashier was gone on lunch. She then simply told me that "we cannot return underwear" and there is nothing she can do. I tried to get her to understand that it was not my fault as the item was on the wrong hanger and I was not aware that I must take a size bigger than the usual. She wouldn't hear me out and simply said, we cannot exchange or return underwear, I then indicated that I will complain to Head office, she simply said go ahead and gave me a printout of the customer service contact details. As I walked out the store, she spoke to the other ladies in her vernacular and they all laughed and I knew somehow, she was mocking me. That was extremely rude and ********* for a manager to behave in that manner. It was really embarrassing and I will NEVER walk into that store again. I am fully aware that one cannot return underwear for hygienic purposes, which I have no grouse about and will be prepared to lose that money should the underwear not fit as expected. However, the principal of the matter is, the staff should have been trained on the products in the store, especially those items that cannot be returned or refunded. Extreme precaution should be taken to ensure that such items are well inspected for flaws and the packaging should be very clear with additional details to assist the customer in making the right purchase. The Buyer should ensure that new products are suitable for its customers, especially a store like Milady's who cater for plus size women. The policy of "no exchange of underwear" only caters for the seller and not the customer. The seller does not care, once the item leaves the store, it is their sales. The customer bears the losses. The policy of no return or exchange of underwear, in my opinion should be reviewed and provisions are to be made to protect the customer as well from unnecessary losses. Stores are taking advantage of this policy and are not ensuring that suitable products are being sold and not advising customers appropriately. Simply telling customers 'sorry no returns" is lame and despicable.
1 reviews | Active since Jun 2021
Appauling - Order ***
I placed and paid for an order in July 2026, but I still have not received my order, and I have also not received a refund. At this point, I no longer want the order. I am formally requesting that the order be cancelled and that I be refunded the full amount I paid. Process my refund immediately and confirm in writing when the money will be returned to my account. If I do not receive the refund or a satisfactory response within this time, I will escalate the matter through the relevant consumer-protection channels and my payment provider. Please treat this as a final demand
1 reviews | Active since Jun 2021
Appauling - Order ***
I placed and paid for an order in July 2026, but I still have not received my order, and I have also not received a refund. At this point, I no longer want the order. I am formally requesting that the order be cancelled and that I be refunded the full amount I paid. Process my refund immediately and confirm in writing when the money will be returned to my account. If I do not receive the refund or a satisfactory response within this time, I will escalate the matter through the relevant consumer-protection channels and my payment provider. Please treat this as a final demand
1 reviews | Active since Aug 2026
BEST SERVICE
Exceptional Service from Katlego at Miladys President Hyper ⭐⭐⭐⭐⭐ I would like to take a moment to commend Katlego at Miladys President Hyper for the exceptional service she provided. She was friendly, professional, patient and incredibly helpful throughout the entire experience. Her willingness to assist and her positive attitude really stood out. It is refreshing to receive service from someone who genuinely cares about customers and takes pride in their work. Katlego truly went above and beyond, and I believe her excellent service deserves to be recognised. Thank you, Katlego, for the wonderful service. Keep up the great work! 👏
1 reviews | Active since Aug 2026
BEST SERVICE
Exceptional Service from Katlego at Miladys President Hyper ⭐⭐⭐⭐⭐ I would like to take a moment to commend Katlego at Miladys President Hyper for the exceptional service she provided. She was friendly, professional, patient and incredibly helpful throughout the entire experience. Her willingness to assist and her positive attitude really stood out. It is refreshing to receive service from someone who genuinely cares about customers and takes pride in their work. Katlego truly went above and beyond, and I believe her excellent service deserves to be recognised. Thank you, Katlego, for the wonderful service. Keep up the great work! 👏
1 reviews | Active since Jan 2019
Disappointed and Dissatisfied With Milady’s Clothing Selection
Disappointed and Dissatisfied With Milady’s Clothing Selection To the Buyer / Head Office at Milady’s I am extremely disappointed and dissatisfied with the clothing selection currently being offered by Milady’s. I have been a loyal Milady’s customer for the past 26 years and have supported the store consistently, purchasing a substantial amount of clothing over the years. Milady’s has always been my preferred store, which is why the changes I have experienced over the past few years are particularly disappointing. For approximately the last three years, I have struggled to find clothing that is suitable for me. I have noticed that the stores are predominantly stocking short shirts and tops with very short sleeves. In the past, Milady’s offered a wonderful selection of longer shirts and tops, with sleeves reaching just above the elbow. I purchased many beautiful garments from your stores in these styles. They were flattering, comfortable and appropriate for me. Unfortunately, these styles have become extremely difficult, if not impossible, to find in your stores. What is particularly disappointing is that these longer styles and more suitable sleeve lengths are no longer readily available even during winter. As a fuller-figured woman, I personally do not feel comfortable or confident wearing very short tops and extremely short sleeves. These styles are simply not flattering or suitable for me. I am not asking for anything unreasonable — I would like to see longer shirts and tops with sleeves that reach just above the elbow, as Milady’s used to offer. I have asked staff in-store who I could speak to regarding this concern, but unfortunately they have not been able to direct me to anyone who can assist. I would therefore like to address the Milady’s buyer and Head Office directly: Why have these longer styles and appropriate sleeve lengths disappeared from your clothing selection, and is there any intention of bringing them back? After 26 years of loyalty, it is very disappointing to walk into a store I have supported for so many years and leave without being able to purchase anything because the styles being offered are no longer suitable for me. I sincerely hope that the buyer and Head Office will take the concerns of loyal customers into consideration. We should have a choice of different lengths, cuts and sleeve styles, rather than having the selection heavily focused on short tops and very short sleeves. I would genuinely like to continue shopping at Milady’s, but I need to be able to find clothing that makes me feel comfortable, confident and appropriately dressed. Can someone from the buying team or Head Office please respond and let loyal customers know whether these styles will ever be brought back? After 26 years, I would really appreciate being heard.
1 reviews | Active since Jan 2019
Disappointed and Dissatisfied With Milady’s Clothing Selection
Disappointed and Dissatisfied With Milady’s Clothing Selection To the Buyer / Head Office at Milady’s I am extremely disappointed and dissatisfied with the clothing selection currently being offered by Milady’s. I have been a loyal Milady’s customer for the past 26 years and have supported the store consistently, purchasing a substantial amount of clothing over the years. Milady’s has always been my preferred store, which is why the changes I have experienced over the past few years are particularly disappointing. For approximately the last three years, I have struggled to find clothing that is suitable for me. I have noticed that the stores are predominantly stocking short shirts and tops with very short sleeves. In the past, Milady’s offered a wonderful selection of longer shirts and tops, with sleeves reaching just above the elbow. I purchased many beautiful garments from your stores in these styles. They were flattering, comfortable and appropriate for me. Unfortunately, these styles have become extremely difficult, if not impossible, to find in your stores. What is particularly disappointing is that these longer styles and more suitable sleeve lengths are no longer readily available even during winter. As a fuller-figured woman, I personally do not feel comfortable or confident wearing very short tops and extremely short sleeves. These styles are simply not flattering or suitable for me. I am not asking for anything unreasonable — I would like to see longer shirts and tops with sleeves that reach just above the elbow, as Milady’s used to offer. I have asked staff in-store who I could speak to regarding this concern, but unfortunately they have not been able to direct me to anyone who can assist. I would therefore like to address the Milady’s buyer and Head Office directly: Why have these longer styles and appropriate sleeve lengths disappeared from your clothing selection, and is there any intention of bringing them back? After 26 years of loyalty, it is very disappointing to walk into a store I have supported for so many years and leave without being able to purchase anything because the styles being offered are no longer suitable for me. I sincerely hope that the buyer and Head Office will take the concerns of loyal customers into consideration. We should have a choice of different lengths, cuts and sleeve styles, rather than having the selection heavily focused on short tops and very short sleeves. I would genuinely like to continue shopping at Milady’s, but I need to be able to find clothing that makes me feel comfortable, confident and appropriately dressed. Can someone from the buying team or Head Office please respond and let loyal customers know whether these styles will ever be brought back? After 26 years, I would really appreciate being heard.