Contact email address for Miladys

I received an email that my account is in arrears. I checked in store and I never took out any insurance or card protection etc. I settled the payment for merchandise purchased in time. I have tried to get some response from Miladys but all the emails sent to them have received no response. I messaged the WhatsApp number provided and it is just options and no human to speak to. I would appreciate an email address which is responsive to attend to this. My account number is ***