Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Michanic presents a sharply divided picture. Customers consistently praise individual mobile mechanics for punctuality, knowledge and tidy work done at home, reflected in Staff Professionalism & Conduct (4.3). A recurring theme, however, is workmanship and follow through, with Service, Repairs & Maintenance (2.3) and Communication & Aftercare (2.3) weighed down by stripped vehicles, unresolved faults, unpaid refunds and ignored messages.
Top Strengths:
- •Staff Professionalism & Conduct: Customers repeatedly name individual mechanics such as Philip, Philemon, Junaid, Shemi, Spencer Nzara and Promise Masuku as punctual, patient and knowledgeable, explaining faults clearly and giving honest advice. Office contacts Thulani and Henri also earn thanks for coordinating jobs well.
TrustIndex
4.6
NPS Score
-3
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About Michanic
What do customers say about Michanic?
Based on recent customer reviews, Michanic presents a sharply divided picture. Customers consistently praise individual mobile mechanics for punctuality, knowledge and tidy work done at home, reflected in Staff Professionalism & Conduct (4.3). A recurring theme, however, is workmanship and follow through, with Service, Repairs & Maintenance (2.3) and Communication & Aftercare (2.3) weighed down by stripped vehicles, unresolved faults, unpaid refunds and ignored messages.
What is Michanic's biggest strength?
Michanic's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Customers repeatedly name individual mechanics such as Philip, Philemon, Junaid, Shemi, Spencer Nzara and Promise Masuku as punctual, patient and knowledgeable, explaining faults clearly and giving honest advice. Office contacts Thulani and Henri also earn thanks for coordinating jobs well.
What are the most common complaints about Michanic?
The most common complaint about Michanic, based on Hellopeter's AI analysis of recent customer reviews, is Service, Repairs & Maintenance. A recurring theme is vehicles left dismantled for weeks, repeat attempts on gearboxes, engines and alternators that never resolve the fault, and invoiced work such as oil or spark plug changes that customers later find was never done.
Is Michanic trustworthy?
Michanic has a TrustIndex of 4.6 out of 10 on Hellopeter, based on 78 reviews in the last 12 months. Hellopeter has tracked Michanic across 543 total reviews. How is the TrustIndex calculated? →
Recent reviews (78)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2024
Best and Professional service
They are very professional and very quick and prompt and their responses, their service is the best I would recommend them to anyone any day.... By the way I have already referred them to two of my friends because they have a fleet of vehicles. ****** keep it up
1 reviews | Active since Feb 2024
Best and Professional service
They are very professional and very quick and prompt and their responses, their service is the best I would recommend them to anyone any day.... By the way I have already referred them to two of my friends because they have a fleet of vehicles. ****** keep it up
1 reviews | Active since May 2013
Very poor
Very poor as when I wanted to discuss the ridiculously high quote, they used their AI to reply. They lost the human interaction which is sad.
1 reviews | Active since May 2013
Very poor
Very poor as when I wanted to discuss the ridiculously high quote, they used their AI to reply. They lost the human interaction which is sad.
1 reviews | Active since Jun 2021
Bad Experience, just horrible
If I could rate anything below 'Terrible' I most definitely would
1 reviews | Active since Jun 2021
Bad Experience, just horrible
If I could rate anything below 'Terrible' I most definitely would
1 reviews | Active since Dec 2017
Extremely Disappointing
⭐ 1/5 – Extremely Disappointing Experience with Mobile Mechanics (Michanic) After my Haval H2 experienced mechanical problems following a road incident, Mobile Mechanics diagnosed the vehicle and recommended a complete engine overhaul, costing me R48,430.85. After the overhaul, the vehicle travelled less than 300 km before experiencing serious mechanical problems again. Despite further repairs and additional expenses, the problems were not satisfactorily resolved. I eventually had to take the vehicle to an independent mechanic, who identified further issues and provided a detailed technical report. This resulted in even more repair costs. What makes this experience particularly frustrating is the amount of money spent, the inconvenience caused, and Mobile Mechanics' refusal to accept responsibility for the issues I raised. I have lost all confidence in this company. Nearly R50,000 spent on an engine overhaul, only to experience serious problems again within 300 km. Based on my personal experience, I cannot recommend Mobile Mechanics. Extremely disappointing service and after-sales support. We are now proceeding with legal action!
1 reviews | Active since Dec 2017
Extremely Disappointing
⭐ 1/5 – Extremely Disappointing Experience with Mobile Mechanics (Michanic) After my Haval H2 experienced mechanical problems following a road incident, Mobile Mechanics diagnosed the vehicle and recommended a complete engine overhaul, costing me R48,430.85. After the overhaul, the vehicle travelled less than 300 km before experiencing serious mechanical problems again. Despite further repairs and additional expenses, the problems were not satisfactorily resolved. I eventually had to take the vehicle to an independent mechanic, who identified further issues and provided a detailed technical report. This resulted in even more repair costs. What makes this experience particularly frustrating is the amount of money spent, the inconvenience caused, and Mobile Mechanics' refusal to accept responsibility for the issues I raised. I have lost all confidence in this company. Nearly R50,000 spent on an engine overhaul, only to experience serious problems again within 300 km. Based on my personal experience, I cannot recommend Mobile Mechanics. Extremely disappointing service and after-sales support. We are now proceeding with legal action!
1 reviews | Active since Apr 2020
Biggest Regret Ever - using Michanic
Our Mercedes-Benz C250 was entrusted to Michanic for gearbox-related repairs and we paid Michanic in excess of R67,000 for the gearbox repair on 16 July 2026. It has now been more than a month since they took possession of the vehicle for what should have been a relatively straightforward repair. This is particularly concerning given their marketing as "the trusted mobile mechanics." on Tik Tok and other social media platforms When we initially requested an update on when they will start working on the car, we were informed that a replacement part was ordered and that it would take approximately three to four days to arrive. Yet, by the very next day, work on the vehicle had already commenced. At the time, we questioned how repairs could have proceeded before the alleged arrival of the replacement part. As a result of these concerns, we requested: • The old part that was removed from the vehicle which they said we would need to pay for • Proof of purchase and proof of delivery for the replacement part that was allegedly purchased and installed. This documentation has been promised repeatedly but has still not been provided. The vehicle has undergone the following sequence of events: _ Undergone gearbox-related repairs for which we paid more than R67,000. - Approximately a week later Michanic returned the vehicle to us, representing that the problem had been rectified - Shortly thereafter (two days) the vehicle developed an oil leak. Michanic’s technician acknowledged was linked to the gearbox work - The vehicle was collected again from us on 25 Jul 2026 - The vehicle was returned to us about a week later - After only one day of driving the vehicle exhibited further and entire new gearbox-related faults - At that stage, we requested reimbur*****t of the repair costs rather than allowing our vehicle to continue being subjected to what appeared to be a process of trial and error rather than proper diagnosis and repair. - Michanic persuaded us to allow a further opportunity to rectify the vehicle, which we agreed to in good faith despite our growing concerns - Michanic convinced us to give them another opportunity to rectify the vehicle. - Although we had concerns arising from the previous repair attempts, we agreed to do so in good faith - The vehicle was returned to Michanic on 6 Aug 2026 for further attention. - During subsequent discussions, additional concerns were raised regarding the replacement parts used and this was amplified by their confirmation that the part fitted had a factory defect. - This explanation further undermined our confidence, as it raises legitimate questions regarding the source, quality, and authenticity of the component fitted. ie how likely is it that such a defect would exist for a new part? - We later discovered that the vehicle had been moved between Michanic, Sparklelights and, on 19 August 2026, we tracked the vehicle to Mercedes-Benz Sandton. - Upon following up on 21 August 2026, we were advised that Mercedes-Benz would only begin work on the vehicle on 24 August 2026, which appeared inconsistent with our understanding that the vehicle was already actively being assessed and repaired. Michanic also offered us a courtesy vehicle on which we were initially reluctant to accept, but due to the significant inconvenience, hardship and loss of use caused by being without our vehicle, we ultimately accepted the courtesy vehicle. Furthermore the courtesy vehicle provided is itself compromising our safety and cannot be used for the distances that the Mercedes Benz C250 was used for. Our acceptance of the courtesy vehicle was never intended to mean that Michanic had unlimited or indefinite permission to retain our vehicle or undertake repeated unsuccessful repair attempts In light of: • The amount paid in excess of R67,000; • The repeated unsuccessful repair attempts; • The development of further gearbox-related faults after repair; • The acknowledged gearbox-related oil leak; • The lack of transparency regarding replacement parts; • The prolonged loss of use of our vehicle; and • The safety concerns associated with the courtesy vehicle, we require the following: 1. The immediate return of our Mercedes-Benz C250; 2. Full reimbur*****t of the amount paid for the gearbox repairs;
1 reviews | Active since Apr 2020
Biggest Regret Ever - using Michanic
Our Mercedes-Benz C250 was entrusted to Michanic for gearbox-related repairs and we paid Michanic in excess of R67,000 for the gearbox repair on 16 July 2026. It has now been more than a month since they took possession of the vehicle for what should have been a relatively straightforward repair. This is particularly concerning given their marketing as "the trusted mobile mechanics." on Tik Tok and other social media platforms When we initially requested an update on when they will start working on the car, we were informed that a replacement part was ordered and that it would take approximately three to four days to arrive. Yet, by the very next day, work on the vehicle had already commenced. At the time, we questioned how repairs could have proceeded before the alleged arrival of the replacement part. As a result of these concerns, we requested: • The old part that was removed from the vehicle which they said we would need to pay for • Proof of purchase and proof of delivery for the replacement part that was allegedly purchased and installed. This documentation has been promised repeatedly but has still not been provided. The vehicle has undergone the following sequence of events: _ Undergone gearbox-related repairs for which we paid more than R67,000. - Approximately a week later Michanic returned the vehicle to us, representing that the problem had been rectified - Shortly thereafter (two days) the vehicle developed an oil leak. Michanic’s technician acknowledged was linked to the gearbox work - The vehicle was collected again from us on 25 Jul 2026 - The vehicle was returned to us about a week later - After only one day of driving the vehicle exhibited further and entire new gearbox-related faults - At that stage, we requested reimbur*****t of the repair costs rather than allowing our vehicle to continue being subjected to what appeared to be a process of trial and error rather than proper diagnosis and repair. - Michanic persuaded us to allow a further opportunity to rectify the vehicle, which we agreed to in good faith despite our growing concerns - Michanic convinced us to give them another opportunity to rectify the vehicle. - Although we had concerns arising from the previous repair attempts, we agreed to do so in good faith - The vehicle was returned to Michanic on 6 Aug 2026 for further attention. - During subsequent discussions, additional concerns were raised regarding the replacement parts used and this was amplified by their confirmation that the part fitted had a factory defect. - This explanation further undermined our confidence, as it raises legitimate questions regarding the source, quality, and authenticity of the component fitted. ie how likely is it that such a defect would exist for a new part? - We later discovered that the vehicle had been moved between Michanic, Sparklelights and, on 19 August 2026, we tracked the vehicle to Mercedes-Benz Sandton. - Upon following up on 21 August 2026, we were advised that Mercedes-Benz would only begin work on the vehicle on 24 August 2026, which appeared inconsistent with our understanding that the vehicle was already actively being assessed and repaired. Michanic also offered us a courtesy vehicle on which we were initially reluctant to accept, but due to the significant inconvenience, hardship and loss of use caused by being without our vehicle, we ultimately accepted the courtesy vehicle. Furthermore the courtesy vehicle provided is itself compromising our safety and cannot be used for the distances that the Mercedes Benz C250 was used for. Our acceptance of the courtesy vehicle was never intended to mean that Michanic had unlimited or indefinite permission to retain our vehicle or undertake repeated unsuccessful repair attempts In light of: • The amount paid in excess of R67,000; • The repeated unsuccessful repair attempts; • The development of further gearbox-related faults after repair; • The acknowledged gearbox-related oil leak; • The lack of transparency regarding replacement parts; • The prolonged loss of use of our vehicle; and • The safety concerns associated with the courtesy vehicle, we require the following: 1. The immediate return of our Mercedes-Benz C250; 2. Full reimbur*****t of the amount paid for the gearbox repairs;
1 reviews | Active since Nov 2025
Refund of R12,956.01 outstanding for over 3 weeks, three broken payment promises
I took my BMW 320i to Michanic.co.za for an oil pump replacement, chain replacement and minor service, and paid R16,600 upfront. During the work, they identified a larger issue and quoted R103,000 for an engine rebuild, which I declined on 3 August 2026. I was charged R3,600 for the diagnostic, leaving a refund of R12,956.01 owed to me. Since then I have been given three separate dates for this refund, none of which were honoured: - Told on 10 August the refund would be paid by 14 August — not paid - Told the refund was scheduled for 21 August, with proof of payment to follow — not paid - Confirmed again in writing on 21 August that it "will be processed today" — no payment and no communication followed I have all of this in writing across email and WhatsApp. Despite repeated written commitments, I still have not received my money or a single proof of payment. I would strongly caution anyone considering using this business, particularly if a refund of any kind becomes necessary. I am also escalating this to the Motor Industry Ombudsman of South Africa and will be pursuing a Small Claims Court claim if this is not resolved.
1 reviews | Active since Nov 2025
Refund of R12,956.01 outstanding for over 3 weeks, three broken payment promises
I took my BMW 320i to Michanic.co.za for an oil pump replacement, chain replacement and minor service, and paid R16,600 upfront. During the work, they identified a larger issue and quoted R103,000 for an engine rebuild, which I declined on 3 August 2026. I was charged R3,600 for the diagnostic, leaving a refund of R12,956.01 owed to me. Since then I have been given three separate dates for this refund, none of which were honoured: - Told on 10 August the refund would be paid by 14 August — not paid - Told the refund was scheduled for 21 August, with proof of payment to follow — not paid - Confirmed again in writing on 21 August that it "will be processed today" — no payment and no communication followed I have all of this in writing across email and WhatsApp. Despite repeated written commitments, I still have not received my money or a single proof of payment. I would strongly caution anyone considering using this business, particularly if a refund of any kind becomes necessary. I am also escalating this to the Motor Industry Ombudsman of South Africa and will be pursuing a Small Claims Court claim if this is not resolved.