Based on recent customer reviews, Mica Hardware delivers an inconsistent experience that varies sharply between branches. Shoppers praise individual staff at Polofields, Paarl, Lenasia and Signet for patient paint advice, price matching and going out of their way to assist elderly and less mobile customers. Frustrations centre on unreliable stock availability, undelivered or incomplete building material orders, messages never passed between reception and departments, disputed refunds and returns, and product defects on doors, boots and power tool accessories. Managerial follow-through is repeatedly described as poor.
Replied to 85% of negative reviews
Reply time on negative reviews: 40h 10m
TrustIndex
4.2
Ranking
#34
in Retail
Reply Time
88h 59m
NPS Score
14
Recommended: Likely
Replied to 85% of negative reviews
Reply time on negative reviews: 40h 10m
Dec '25 - Nov '26
Frequently Asked Questions About Mica Hardware
What do customers say about Mica Hardware?
Based on recent customer reviews, Mica Hardware delivers an inconsistent experience that varies sharply between branches. Shoppers praise individual staff at Polofields, Paarl, Lenasia and Signet for patient paint advice, price matching and going out of their way to assist elderly and less mobile customers. Frustrations centre on unreliable stock availability, undelivered or incomplete building material orders, messages never passed between reception and departments, disputed refunds and returns, and product defects on doors, boots and power tool accessories. Managerial follow-through is repeatedly described as poor.
Is Mica Hardware trustworthy?
Mica Hardware has a TrustIndex of 4.2 out of 10 on Hellopeter, based on 20 reviews in the last 12 months. They reply to 85% of negative reviews, typically within 40 hours 10 min. Hellopeter has tracked Mica Hardware across 371 total reviews. How is the TrustIndex calculated? →
Recent reviews (20)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2017
Poor Service from Mica
I placed a large order with Mica Parktown North 5 days ago and they agreed to delivery first thing this morning. Yesterday I called to confirm. At 10am this morning I called to ask where the delivery was and was told that the truck is out and they are waiting for it to return so that they can start loading. Given that we're expecting, amongst other items, 6 tons of concrete mix and 30 bags of cement, my builders have gone home as they need to pour the concrete in one day. All Mica can offer is an apology. No compensation for 6 building staff that have left for the day. Very disappointed!
1 reviews | Active since Oct 2017
Poor Service from Mica
I placed a large order with Mica Parktown North 5 days ago and they agreed to delivery first thing this morning. Yesterday I called to confirm. At 10am this morning I called to ask where the delivery was and was told that the truck is out and they are waiting for it to return so that they can start loading. Given that we're expecting, amongst other items, 6 tons of concrete mix and 30 bags of cement, my builders have gone home as they need to pour the concrete in one day. All Mica can offer is an apology. No compensation for 6 building staff that have left for the day. Very disappointed!
1 reviews | Active since Dec 2016
Mica Emmarentia Customer non-service!
It is my observation that MICA Hardware in Emmarentia is dysfunctional. I bought some painting supplies from them and went back a couple of days later to get a furthe tin of paint. They were out of stock, that is not my issue. The attendant said that he would have the stock in store for collection on Tuesday. (This was a Saturday). So I asked the painters to come again the following Saturday. I went on Tuesday, no stock, so I gave them my *** and asked for them to call me when the paint was there. They called Wednesday just before lunch to say it was there. I pointed out that it was easier for me to collect the paint on Thursday and they indicated that they had put the particular colour aside for me. Well, I went in on Thursday, just after 09:00 to buy the paint. No stock. Apparently they had ordered the wrong colour. I ordered a colour called Windsor Green and they ordered a different shade of green (Which had been on the shelf every time I went the store, as I always checked the shelf). There was a lot of running around, no actual dealing with the situation. So I asked them to call me with a solution as I was doing other shopping. However, soe 4 hours later, I have not received a call. Additionally, I tried calling the store three times and in every instance, the phone gets put down. Nobody seems to want to deal with customer complaints. I contacted their so-called head office and asked for someone in authority to contact me. Same issue, I could seemingly wait forever. My basic question is, what is so difficult when it comes to basic customer service?
1 reviews | Active since Dec 2016
Mica Emmarentia Customer non-service!
It is my observation that MICA Hardware in Emmarentia is dysfunctional. I bought some painting supplies from them and went back a couple of days later to get a furthe tin of paint. They were out of stock, that is not my issue. The attendant said that he would have the stock in store for collection on Tuesday. (This was a Saturday). So I asked the painters to come again the following Saturday. I went on Tuesday, no stock, so I gave them my *** and asked for them to call me when the paint was there. They called Wednesday just before lunch to say it was there. I pointed out that it was easier for me to collect the paint on Thursday and they indicated that they had put the particular colour aside for me. Well, I went in on Thursday, just after 09:00 to buy the paint. No stock. Apparently they had ordered the wrong colour. I ordered a colour called Windsor Green and they ordered a different shade of green (Which had been on the shelf every time I went the store, as I always checked the shelf). There was a lot of running around, no actual dealing with the situation. So I asked them to call me with a solution as I was doing other shopping. However, soe 4 hours later, I have not received a call. Additionally, I tried calling the store three times and in every instance, the phone gets put down. Nobody seems to want to deal with customer complaints. I contacted their so-called head office and asked for someone in authority to contact me. Same issue, I could seemingly wait forever. My basic question is, what is so difficult when it comes to basic customer service?
1 reviews | Active since Jan 2021
Compliment
Good day I would like to compliment Mica Hardware Lenasia. I logged a complaint about defected items purchased at Mica. A lady from Mica head office contacted me in connection with my purchase. She got hold of Julian at the store he did call me. I related my issue to him. He arranged for defected doors to be fetched in return he supp**** me 2 beautiful Meranti doors in exchange for the 2 pine doors. That type of action has placed me to not stress anymore. The very same day I arranged for someone to put up the new doors. Thank you Hello Peter and Mel from head office. Most of all Julian from the store for treating me with respect and understanding. All of you have made me feel good after all the stress I have experienced. Well done Mel from head office and Julian from the store. Keep up the excellent work. Regards Vanessa Govender
1 reviews | Active since Jan 2021
Compliment
Good day I would like to compliment Mica Hardware Lenasia. I logged a complaint about defected items purchased at Mica. A lady from Mica head office contacted me in connection with my purchase. She got hold of Julian at the store he did call me. I related my issue to him. He arranged for defected doors to be fetched in return he supp**** me 2 beautiful Meranti doors in exchange for the 2 pine doors. That type of action has placed me to not stress anymore. The very same day I arranged for someone to put up the new doors. Thank you Hello Peter and Mel from head office. Most of all Julian from the store for treating me with respect and understanding. All of you have made me feel good after all the stress I have experienced. Well done Mel from head office and Julian from the store. Keep up the excellent work. Regards Vanessa Govender
1 reviews | Active since Mar 2015
Inconvenience experienced
I called and spoke to Lloyd at paints department Westville mika hardware on 26th about weatherguard special and asked him to keep 2 palamino which i intended to collect b4 special was over which he indicated ended on 3rd. On 2nd I called at 2 to confirm that i will collect However reception indicated as paint department was busy they will call back. I waited almost an hour and tried to call back but phone kept ringing. I went to store personally was told the special ended on 31st. I indicated i called earlier and was told paint department will call me. The paint department indicated they didn't receive any msg from reception. Reception admitted that msg wasn't conveyed When i spoke to Manager he indicated he accepted full responsibility for miscommunication and although he understood my inconvenience there was no way he would give product at special price. Is this how customers are treated.
1 reviews | Active since Mar 2015
Inconvenience experienced
I called and spoke to Lloyd at paints department Westville mika hardware on 26th about weatherguard special and asked him to keep 2 palamino which i intended to collect b4 special was over which he indicated ended on 3rd. On 2nd I called at 2 to confirm that i will collect However reception indicated as paint department was busy they will call back. I waited almost an hour and tried to call back but phone kept ringing. I went to store personally was told the special ended on 31st. I indicated i called earlier and was told paint department will call me. The paint department indicated they didn't receive any msg from reception. Reception admitted that msg wasn't conveyed When i spoke to Manager he indicated he accepted full responsibility for miscommunication and although he understood my inconvenience there was no way he would give product at special price. Is this how customers are treated.
1 reviews | Active since Jan 2021
Defected items
Good evening. We purchased 4 doors from Mica Hardware in lenasia on 21 August 2026. We have now installed the doors that the doors have defects on it bad workmanship. The pieces on the doors were not glued straight after installing it we discovered with the help of the sun the holes were very noticeable. How can aa store seal up damaged doors that is not noticeable to customers while it's being sealed up. This is unacceptable. Now we are left to remove the doors and to purchase other doors for a new home. 8 would like the management 8f head office to contact me urgently as these doors cost a lot of money. I have pop on that purchase. Please be very careful of purchasing anything from Mica Hardware lenasia. This has not been the first time people have complained abt that branch in question.
1 reviews | Active since Jan 2021
Defected items
Good evening. We purchased 4 doors from Mica Hardware in lenasia on 21 August 2026. We have now installed the doors that the doors have defects on it bad workmanship. The pieces on the doors were not glued straight after installing it we discovered with the help of the sun the holes were very noticeable. How can aa store seal up damaged doors that is not noticeable to customers while it's being sealed up. This is unacceptable. Now we are left to remove the doors and to purchase other doors for a new home. 8 would like the management 8f head office to contact me urgently as these doors cost a lot of money. I have pop on that purchase. Please be very careful of purchasing anything from Mica Hardware lenasia. This has not been the first time people have complained abt that branch in question.
1 reviews | Active since Dec 2018
Excellent service
Excellent service: I visited the Polofields store this week--I am challenged in my ability to walk. One of the ladies at the checkout counter saw me battling; she came out to my car to help me and facilitated my purchase. Great and caring service.
1 reviews | Active since Dec 2018
Excellent service
Excellent service: I visited the Polofields store this week--I am challenged in my ability to walk. One of the ladies at the checkout counter saw me battling; she came out to my car to help me and facilitated my purchase. Great and caring service.
1 reviews | Active since May 2021
LACK OF RESPECT FROM MICA HARDWARE PALEDI
POOR SERVICE, LIES, DISRESPECT, LACK OF QUALITY ASSURANCE BY MICA HARDWARE PALEDI (MANKWENG) After doing my quotations from most of the hardwares within Mankweng, I opted to use MICA Hardware PALEDI to be my sole supplier in terms of buying my building materials due to the manner in which my needs where said to be of a high priority. I first bought materials amounting to R173 000, R9500, R35 000, etc just to name the few. Total spend to date by MICA is over R250 000.00. Each time when I was paying I would first ask if they have the required materials that I am in need of and te answer will always be yes we have the stock. In all the occasions the response was not true because I struggled with the required deliveries of my ordered materials. When you call is promises and promises, and no delivery. Only when you request a refund they then prioritize you. On Friday (17 July 2026) I bought materials to the value of R34 300 and as a norm I asked if all the materials are available and how soon would it be delivered and it was indicated by FAZEL that the stock is available and it will be delivered same day and I paid for the materials and ensured that it is immediate payment to avoid delays. Friday afternoon I called and I was notified that delivery was not done and it will be done on saterday morning and Asif assured me that it will be done. Saterday morning I called the shop and I was notified that driver is off sick and my delivery will only be made on Monday. I then decided to travel from Pretoria to Limpopo (MICA Hardware) to sort this matter out as I was enough with the lies that was told by the staff of MICA. I notified them that I am on my way to demand my refund as I cannot wait again for the delivery and was tired of the lies. Halfway through to Limpopo, I get a call to say that another driver is available to send my delivery. 1st delivery was made, however second delivery that I paid for could not be done. When I called Asif told me that delivery during the weekend is expensive and humbly requested that I give them time till Monday to send the items and I agreed and notified him that the construction is at a halt due to the shortage of materials. Monday (today) I was notified that delivery too place, however not all the materials were delivered. Efforts to enquire came with insults whereby I was told that I am ungrateful and my money can be refunded back to me. I am so disappointed and not willing to do any further business with MICA Hardware because my needs as a customer are not been respected.
1 reviews | Active since May 2021
LACK OF RESPECT FROM MICA HARDWARE PALEDI
POOR SERVICE, LIES, DISRESPECT, LACK OF QUALITY ASSURANCE BY MICA HARDWARE PALEDI (MANKWENG) After doing my quotations from most of the hardwares within Mankweng, I opted to use MICA Hardware PALEDI to be my sole supplier in terms of buying my building materials due to the manner in which my needs where said to be of a high priority. I first bought materials amounting to R173 000, R9500, R35 000, etc just to name the few. Total spend to date by MICA is over R250 000.00. Each time when I was paying I would first ask if they have the required materials that I am in need of and te answer will always be yes we have the stock. In all the occasions the response was not true because I struggled with the required deliveries of my ordered materials. When you call is promises and promises, and no delivery. Only when you request a refund they then prioritize you. On Friday (17 July 2026) I bought materials to the value of R34 300 and as a norm I asked if all the materials are available and how soon would it be delivered and it was indicated by FAZEL that the stock is available and it will be delivered same day and I paid for the materials and ensured that it is immediate payment to avoid delays. Friday afternoon I called and I was notified that delivery was not done and it will be done on saterday morning and Asif assured me that it will be done. Saterday morning I called the shop and I was notified that driver is off sick and my delivery will only be made on Monday. I then decided to travel from Pretoria to Limpopo (MICA Hardware) to sort this matter out as I was enough with the lies that was told by the staff of MICA. I notified them that I am on my way to demand my refund as I cannot wait again for the delivery and was tired of the lies. Halfway through to Limpopo, I get a call to say that another driver is available to send my delivery. 1st delivery was made, however second delivery that I paid for could not be done. When I called Asif told me that delivery during the weekend is expensive and humbly requested that I give them time till Monday to send the items and I agreed and notified him that the construction is at a halt due to the shortage of materials. Monday (today) I was notified that delivery too place, however not all the materials were delivered. Efforts to enquire came with insults whereby I was told that I am ungrateful and my money can be refunded back to me. I am so disappointed and not willing to do any further business with MICA Hardware because my needs as a customer are not been respected.
1 reviews | Active since Sept 2011
Good, professional service and outstanding personnel
I went to Mica Hardware paarl, main road and wanted to check out their paints and this lovely lady at the paint department helped me, Lucille is her name what a breath of fresh air, lovely person, she has a positive and optimistic attitude and attention to detail cause i walked out with alot of information i didn't know. Next time im coming to buy. And thank you for the short guy who asked if he could help when i entered, didn't get his name, he showed me towards Lucille.
1 reviews | Active since Sept 2011
Good, professional service and outstanding personnel
I went to Mica Hardware paarl, main road and wanted to check out their paints and this lovely lady at the paint department helped me, Lucille is her name what a breath of fresh air, lovely person, she has a positive and optimistic attitude and attention to detail cause i walked out with alot of information i didn't know. Next time im coming to buy. And thank you for the short guy who asked if he could help when i entered, didn't get his name, he showed me towards Lucille.