LACK OF RESPECT FROM MICA HARDWARE PALEDI

POOR SERVICE, LIES, DISRESPECT, LACK OF QUALITY ASSURANCE BY MICA HARDWARE PALEDI (MANKWENG)

After doing my quotations from most of the hardwares within Mankweng, I opted to use MICA Hardware PALEDI to be my sole supplier in terms of buying my building materials due to the manner in which my needs where said to be of a high priority.

I first bought materials amounting to R173 000, R9500, R35 000, etc just to name the few. Total spend to date by MICA is over R250 000.00.

Each time when I was paying I would first ask if they have the required materials that I am in need of and te answer will always be yes we have the stock.

In all the occasions the response was not true because I struggled with the required deliveries of my ordered materials. When you call is promises and promises, and no delivery. Only when you request a refund they then prioritize you.

On Friday (17 July 2026) I bought materials to the value of R34 300 and as a norm I asked if all the materials are available and how soon would it be delivered and it was indicated by FAZEL that the stock is available and it will be delivered same day and I paid for the materials and ensured that it is immediate payment to avoid delays.

Friday afternoon I called and I was notified that delivery was not done and it will be done on saterday morning and Asif assured me that it will be done.

Saterday morning I called the shop and I was notified that driver is off sick and my delivery will only be made on Monday. I then decided to travel from Pretoria to Limpopo (MICA Hardware) to sort this matter out as I was enough with the lies that was told by the staff of MICA.

I notified them that I am on my way to demand my refund as I cannot wait again for the delivery and was tired of the lies. Halfway through to Limpopo, I get a call to say that another driver is available to send my delivery. 1st delivery was made, however second delivery that I paid for could not be done.

When I called Asif told me that delivery during the weekend is expensive and humbly requested that I give them time till Monday to send the items and I agreed and notified him that the construction is at a halt due to the shortage of materials.

Monday (today) I was notified that delivery too place, however not all the materials were delivered. Efforts to enquire came with insults whereby I was told that I am ungrateful and my money can be refunded back to me. I am so disappointed and not willing to do any further business with MICA Hardware because my needs as a customer are not been respected.