1 reviews | Active since Jan 2021
Defected items
Good evening. We purchased 4 doors from Mica Hardware in lenasia on 21 August 2026. We have now installed the doors that the doors have defects on it bad workmanship. The pieces on the doors were not glued straight after installing it we discovered with the help of the sun the holes were very noticeable. How can aa store seal up damaged doors that is not noticeable to customers while it's being sealed up. This is unacceptable. Now we are left to remove the doors and to purchase other doors for a new home. 8 would like the management 8f head office to contact me urgently as these doors cost a lot of money. I have pop on that purchase. Please be very careful of purchasing anything from Mica Hardware lenasia. This has not been the first time people have complained abt that branch in question.
Thank you for bringing this matter to our attention. We fully understand your frustration and inconvenience.
We will investigate this matter with the store and the relevant parties to establish exactly what transpired and how the doors were supp**** and sealed.
The quality of products and level of service provided to our customers are extremely important to us, and the experience you have described is certainly not the quality and service we strive to deliver.
Once we have reviewed the information, we will revert to you with feedback and the appropriate way forward.
We apologise for the frustration and inconvenience this situation has caused and assure you that this complaint is being taken seriously.
Kind regards,
Mica Support Centre
Thank you for bringing this matter to our attention. We fully understand your frustration and inconvenience.
We will investigate this matter with the store and the relevant parties to establish exactly what transpired and how the doors were supp**** and sealed.
The quality of products and level of service provided to our customers are extremely important to us, and the experience you have described is certainly not the quality and service we strive to deliver.
Once we have reviewed the information, we will revert to you with feedback and the appropriate way forward.
We apologise for the frustration and inconvenience this situation has caused and assure you that this complaint is being taken seriously.
Kind regards,
Mica Support Centre
