Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Medihelp shows a strained member experience. Members consistently describe pre-authorised procedures ending in large out of pocket shortfalls, PMB and chronic medication refusals, and complaints that go unanswered for weeks. A recurring counterpoint is the warmth of individual consultants who are named and thanked. Customer Service and Staff Quality (1.9) is the least criticised theme, while Billing, Payments and Account Management (1.0) draws the harshest feedback.
Top Strengths:
- •Customer Service & Staff Quality: A recurring bright spot is individual consultants. Members name Elmarie, Elim, Rollier, Angelique du Plessis and Petro Bester as patient, compassionate and effective, with some describing them as restoring faith in the scheme despite wider frustrations.
Replied to 99% of negative reviews
Reply time on negative reviews: 14h 34m
TrustIndex
3.4
Â
Ranking
#8
in Medical Aid
Reply Time
16h 15m
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NPS Score
-86
Recommended: Unlikely
Replied to 99% of negative reviews
Reply time on negative reviews: 14h 34m
Dec '25 - Nov '26
Frequently Asked Questions About Medihelp
What do customers say about Medihelp?
Based on recent customer reviews, Medihelp shows a strained member experience. Members consistently describe pre-authorised procedures ending in large out of pocket shortfalls, PMB and chronic medication refusals, and complaints that go unanswered for weeks. A recurring counterpoint is the warmth of individual consultants who are named and thanked. Customer Service and Staff Quality (1.9) is the least criticised theme, while Billing, Payments and Account Management (1.0) draws the harshest feedback.
What is Medihelp's biggest strength?
Medihelp's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Staff Quality. A recurring bright spot is individual consultants. Members name Elmarie, Elim, Rollier, Angelique du Plessis and Petro Bester as patient, compassionate and effective, with some describing them as restoring faith in the scheme despite wider frustrations.
What are the most common complaints about Medihelp?
The most common complaint about Medihelp, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Members consistently report complaint tickets left open, bouncing or ignored emails, repeated transfers on the phone and no proactive notice of suspensions or short paid claims. Escalations to management often produce a case number and then silence.
How does Medihelp compare to other Medical Aid companies?
Medihelp scores 1.3 out of 5 on Hellopeter's AI analysis of service quality in Medical Aid, compared to the Medical Aid industry average of 1.8. Their strongest theme is Customer Service (1.9); their weakest is Billing & Payments (1). The top AI-rated Medical Aid business on Hellopeter is AGS Health (4.1). How is the AI Score calculated? →
Is Medihelp trustworthy?
Medihelp has a TrustIndex of 3.4 out of 10 on Hellopeter, based on 82 reviews in the last 12 months. They reply to 99% of negative reviews, typically within 14 hours 34 min. Hellopeter has tracked Medihelp across 1,460 total reviews. How is the TrustIndex calculated? →
Recent reviews (82)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2021
Mac Roberts attorneys
I have been paying them every month for money they claim I own them and after I pay them mac Roberts attorneys harass me almost every other month for no payment. Is this even a medical aid or is it a lawyer's wet dream slush fund
1 reviews | Active since Oct 2021
Mac Roberts attorneys
I have been paying them every month for money they claim I own them and after I pay them mac Roberts attorneys harass me almost every other month for no payment. Is this even a medical aid or is it a lawyer's wet dream slush fund
1 reviews | Active since Sept 2025
Excellent service from Elmarie Stoddart @ Medihelp..
I'm very happy with the friendly service and assistance I have received from Elmarie Stoddart from Medihelp who very patiently assisted me with claims relating to my son's recent accident. She went the extra mile and above to resolve any issues and sorted whatever needed to be done. She's really a asset to the Medihelp team. Great job, thank you very, very much! God bless you 🙏 Elmarie Stoddart!
1 reviews | Active since Sept 2025
Excellent service from Elmarie Stoddart @ Medihelp..
I'm very happy with the friendly service and assistance I have received from Elmarie Stoddart from Medihelp who very patiently assisted me with claims relating to my son's recent accident. She went the extra mile and above to resolve any issues and sorted whatever needed to be done. She's really a asset to the Medihelp team. Great job, thank you very, very much! God bless you 🙏 Elmarie Stoddart!
1 reviews | Active since Oct 2021
Fast, friendly, reliable service
I am extremely satisfied with Medihelp and the excellent service they provide. From the overall experience to the efficiency and professionalism of their service, I have consistently been impressed. It is reassuring to know that you are with a medical aid that genuinely delivers on its promises and makes the process of accessing healthcare as seamless as possible. Their service, responsiveness and commitment to their members are truly appreciated. Thank you, Medihelp, for consistently exceeding my expectations. I would happily recommend them to anyone looking for a reliable medical aid with excellent service!
1 reviews | Active since Oct 2021
Fast, friendly, reliable service
I am extremely satisfied with Medihelp and the excellent service they provide. From the overall experience to the efficiency and professionalism of their service, I have consistently been impressed. It is reassuring to know that you are with a medical aid that genuinely delivers on its promises and makes the process of accessing healthcare as seamless as possible. Their service, responsiveness and commitment to their members are truly appreciated. Thank you, Medihelp, for consistently exceeding my expectations. I would happily recommend them to anyone looking for a reliable medical aid with excellent service!
1 reviews | Active since Aug 2023
Medihelp Wrongfully Pursuing a Cancelled Membership and Threatening Debt Collection
I am extremely disappointed with the way Medihelp has handled my membership cancellation. I submitted a formal cancellation request on 1 October 2026. Medihelp subsequently acknowledged and confirmed my cancellation on 7 October 2026, with a recorded termination date of 31 October 2026. The facts are simple and supported by documentary evidence: • My cancellation was submitted on 1 October 2026. • Medihelp confirmed the cancellation and recorded a termination date of 31 October 2026. • My medical aid contributions were paid in full up to and including 31 October 2026. • I did not receive any medical aid cover during November 2026. • Despite this, Medihelp is attempting to hold me liable for contributions relating to a period after my membership had already terminated. On 4 November 2026, I received an email alleging that I owed contributions for November. I immediately responded with proof of my cancellation request and Medihelp's own cancellation confirmation. Shockingly, on 7 November 2026, I received an SMS advising that my *** had been handed over to attorneys and a collection partner for recovery of this alleged debt. I fail to understand how a member can be pursued for payment after a cancellation has been accepted and processed by the medical aid itself. Even more concerning is the fact that legal and collection action appears to have been initiated despite Medihelp being in possession of records confirming the cancellation. This has been one of the worst customer service experiences I have encountered. Instead of resolving a matter supported by clear evidence, Medihelp has chosen to threaten legal action and debt collection and subject me to unnecessary stress and reputational risk. Based on my experience, I would strongly urge prospective members to think carefully before joining Medihelp. No customer should be subjected to debt collection processes after providing a valid cancellation notice that was formally accepted and confirmed by the scheme.
1 reviews | Active since Aug 2023
Medihelp Wrongfully Pursuing a Cancelled Membership and Threatening Debt Collection
I am extremely disappointed with the way Medihelp has handled my membership cancellation. I submitted a formal cancellation request on 1 October 2026. Medihelp subsequently acknowledged and confirmed my cancellation on 7 October 2026, with a recorded termination date of 31 October 2026. The facts are simple and supported by documentary evidence: • My cancellation was submitted on 1 October 2026. • Medihelp confirmed the cancellation and recorded a termination date of 31 October 2026. • My medical aid contributions were paid in full up to and including 31 October 2026. • I did not receive any medical aid cover during November 2026. • Despite this, Medihelp is attempting to hold me liable for contributions relating to a period after my membership had already terminated. On 4 November 2026, I received an email alleging that I owed contributions for November. I immediately responded with proof of my cancellation request and Medihelp's own cancellation confirmation. Shockingly, on 7 November 2026, I received an SMS advising that my *** had been handed over to attorneys and a collection partner for recovery of this alleged debt. I fail to understand how a member can be pursued for payment after a cancellation has been accepted and processed by the medical aid itself. Even more concerning is the fact that legal and collection action appears to have been initiated despite Medihelp being in possession of records confirming the cancellation. This has been one of the worst customer service experiences I have encountered. Instead of resolving a matter supported by clear evidence, Medihelp has chosen to threaten legal action and debt collection and subject me to unnecessary stress and reputational risk. Based on my experience, I would strongly urge prospective members to think carefully before joining Medihelp. No customer should be subjected to debt collection processes after providing a valid cancellation notice that was formally accepted and confirmed by the scheme.
1 reviews | Active since Nov 2009
unclear rules for emergency conditions and co payments
My daugther had ashma attack and was taken to non network hospital and 6k was requested as co payment because the hospital is not under the network for my cover. medvital elect is the cover and states 35% voluntary admission. How can ashma attack be classified as voluntary. unfortunatly she was not pre authorised and had to move her to network hospital. I believe we were treated unfairly by this medical aid and is time to shop around. We can't wait for NHI.
1 reviews | Active since Nov 2009
unclear rules for emergency conditions and co payments
My daugther had ashma attack and was taken to non network hospital and 6k was requested as co payment because the hospital is not under the network for my cover. medvital elect is the cover and states 35% voluntary admission. How can ashma attack be classified as voluntary. unfortunatly she was not pre authorised and had to move her to network hospital. I believe we were treated unfairly by this medical aid and is time to shop around. We can't wait for NHI.
1 reviews | Active since Feb 2014
Refusal to pay Insulin
My grandmother's insulin was approved in May 2026. It was being paid correctly all these months until the *** when the refused to pay without prior communication. Or reason her insulin is finished and not medihelp wants to go back and forth on emails when the approved letter clearly depicts the approval. Why why why ? What do we do in this stance....
1 reviews | Active since Feb 2014
Refusal to pay Insulin
My grandmother's insulin was approved in May 2026. It was being paid correctly all these months until the *** when the refused to pay without prior communication. Or reason her insulin is finished and not medihelp wants to go back and forth on emails when the approved letter clearly depicts the approval. Why why why ? What do we do in this stance....
1 reviews | Active since Sept 2012
Changed banks and can't continue with medical aid
Hi my medical aid is was cancelled because I have a new bank account and I could not give 3 months bank statement for the debit order and can't pay manually because they also need a copy of my *** or else my account can't continue but I was a client for about 5 years I think so it seems medihelp does not want business or client good luck to you. Money for medical aid is a dream apparently
1 reviews | Active since Sept 2012
Changed banks and can't continue with medical aid
Hi my medical aid is was cancelled because I have a new bank account and I could not give 3 months bank statement for the debit order and can't pay manually because they also need a copy of my *** or else my account can't continue but I was a client for about 5 years I think so it seems medihelp does not want business or client good luck to you. Money for medical aid is a dream apparently
1 reviews | Active since Oct 2020
Dankie vir omgee !!!
Dankie, Lorraine – jy is 'n ster! Ek wil graag my opregte dank en waardering teenoor Lorraine uitspreek. Met groot geduld, begrip en omgee het sy my gehelp om 'n situasie wat vir my werklik 'n nagmerrie geword het met betrekking tot my premiebetalings, uiteindelik uit te sorteer. Haar vriendelike en professionele optrede het vir my 'n groot verskil gemaak. Lorraine is voorwaar 'n aanwins. Ons as lede is dankbaar vir iemand soos sy. Verseker is sy n aanwins vir die maatskappy. Baie dankie, Lorraine!
1 reviews | Active since Oct 2020
Dankie vir omgee !!!
Dankie, Lorraine – jy is 'n ster! Ek wil graag my opregte dank en waardering teenoor Lorraine uitspreek. Met groot geduld, begrip en omgee het sy my gehelp om 'n situasie wat vir my werklik 'n nagmerrie geword het met betrekking tot my premiebetalings, uiteindelik uit te sorteer. Haar vriendelike en professionele optrede het vir my 'n groot verskil gemaak. Lorraine is voorwaar 'n aanwins. Ons as lede is dankbaar vir iemand soos sy. Verseker is sy n aanwins vir die maatskappy. Baie dankie, Lorraine!