Medihelp Wrongfully Pursuing a Cancelled Membership and Threatening Debt Collection

I am extremely disappointed with the way Medihelp has handled my membership cancellation.

I submitted a formal cancellation request on 1 October 2026. Medihelp subsequently acknowledged and confirmed my cancellation on 7 October 2026, with a recorded termination date of 31 October 2026.

The facts are simple and supported by documentary evidence: • My cancellation was submitted on 1 October 2026. • Medihelp confirmed the cancellation and recorded a termination date of 31 October 2026. • My medical aid contributions were paid in full up to and including 31 October 2026. • I did not receive any medical aid cover during November 2026. • Despite this, Medihelp is attempting to hold me liable for contributions relating to a period after my membership had already terminated.

On 4 November 2026, I received an email alleging that I owed contributions for November. I immediately responded with proof of my cancellation request and Medihelp's own cancellation confirmation. Shockingly, on 7 November 2026, I received an SMS advising that my *** had been handed over to attorneys and a collection partner for recovery of this alleged debt.

I fail to understand how a member can be pursued for payment after a cancellation has been accepted and processed by the medical aid itself. Even more concerning is the fact that legal and collection action appears to have been initiated despite Medihelp being in possession of records confirming the cancellation.

This has been one of the worst customer service experiences I have encountered. Instead of resolving a matter supported by clear evidence, Medihelp has chosen to threaten legal action and debt collection and subject me to unnecessary stress and reputational risk.

Based on my experience, I would strongly urge prospective members to think carefully before joining Medihelp. No customer should be subjected to debt collection processes after providing a valid cancellation notice that was formally accepted and confirmed by the scheme.