Changed banks and can't continue with medical aid

Hi my medical aid is was cancelled because I have a new bank account and I could not give 3 months bank statement for the debit order and can't pay manually because they also need a copy of my *** or else my account can't continue but I was a client for about 5 years I think so it seems medihelp does not want business or client good luck to you. Money for medical aid is a dream apparently