Scores reflect the Overall AI Score for each category
Based on recent customer reviews, MadRent is consistently praised for a fast, well explained vehicle application and collection journey led by named consultants. Customers repeatedly describe approvals, contract walkthroughs and handovers as smooth and stress free. A recurring theme, however, is friction after the vehicle is handed over, particularly around debit order queries, account calls and unanswered follow ups on defects.
Top Strengths:
- •Staff Professionalism & Conduct: Customers name consultants such as Patricia, Siphiwe, Kate, Karabo More and Baantheng as patient, knowledgeable and genuinely invested. A recurring theme is staff explaining contracts until customers fully understand, with warmth described from reception through to management.
Replied to 33% of negative reviews
Reply time on negative reviews: 6883h 1m
TrustIndex
6.7
Reply Time
1080h 7m
NPS Score
86
Recommended: Very Likely
Replied to 33% of negative reviews
Reply time on negative reviews: 6883h 1m
Dec '25 - Nov '26
Frequently Asked Questions About MadRent
What do customers say about MadRent?
Based on recent customer reviews, MadRent is consistently praised for a fast, well explained vehicle application and collection journey led by named consultants. Customers repeatedly describe approvals, contract walkthroughs and handovers as smooth and stress free. A recurring theme, however, is friction after the vehicle is handed over, particularly around debit order queries, account calls and unanswered follow ups on defects.
What is MadRent's biggest strength?
MadRent's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Customers name consultants such as Patricia, Siphiwe, Kate, Karabo More and Baantheng as patient, knowledgeable and genuinely invested. A recurring theme is staff explaining contracts until customers fully understand, with warmth described from reception through to management.
What are the most common complaints about MadRent?
The most common complaint about MadRent, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Aftercare. While consultants are praised for WhatsApp updates during applications, customers repeatedly describe unanswered calls to accounts, unresolved debit order date changes and sales staff going quiet once post handover faults or payment arrangements are raised.
How does MadRent compare to other Automotive companies?
MadRent scores 4 out of 5 on Hellopeter's AI analysis of service quality in Automotive, compared to the Automotive industry average of 3. Their strongest theme is Staff Quality (4.4); their weakest is Aftercare (3.3). The top AI-rated Automotive business on Hellopeter is Botha & Deysel Executive Motors (4.7). How is the AI Score calculated? →
Is MadRent trustworthy?
MadRent has a TrustIndex of 6.7 out of 10 on Hellopeter, based on 142 reviews in the last 12 months. They reply to 33% of negative reviews, typically within 6883 hours 1 min. Hellopeter has tracked MadRent across 307 total reviews. How is the TrustIndex calculated? →
Recent reviews (142)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Happy customer
Siphiwe gave me the best service ever i really loved the way he explained the contract and how i will get ownership and how i will get assisted if i need one . His the one to go too when you need a car
1 reviews | Active since Oct 2026
Sphiwe gave exceptional service.
I received excellent service from the salesperson who assisted me. He was professional, friendly, and helpful throughout the process. He took the time to explain everything clearly, answered my questions, and made sure I was satisfied with the service provided. I truly appreciate his patience, dedication, and excellent customer service. It was a pleasure dealing with him, and I would definitely recommend his services to others. Keep up the great work!
1 reviews | Active since Oct 2026
Sphiwe gave exceptional service.
I received excellent service from the salesperson who assisted me. He was professional, friendly, and helpful throughout the process. He took the time to explain everything clearly, answered my questions, and made sure I was satisfied with the service provided. I truly appreciate his patience, dedication, and excellent customer service. It was a pleasure dealing with him, and I would definitely recommend his services to others. Keep up the great work!
1 reviews | Active since Oct 2026
Mr
Assisted by Patricia, very professional and efficient. Everything went smooth 10/10
1 reviews | Active since Oct 2026
Mr
Assisted by Patricia, very professional and efficient. Everything went smooth 10/10
1 reviews | Active since Mar 2018
Rude agent and repeating costumers!!!
A lady by the name of Francine's is very rude and definitely doesn't know TCF, they cancelled my contract and still debited my account and when I called she was very rude and told me I will never get my refund. Then she hang up on me.
1 reviews | Active since Mar 2018
Rude agent and repeating costumers!!!
A lady by the name of Francine's is very rude and definitely doesn't know TCF, they cancelled my contract and still debited my account and when I called she was very rude and told me I will never get my refund. Then she hang up on me.
1 reviews | Active since Jan 2017
Ms
Excellent, patiecient and professional service by Kate Nemkogwe. I will recommend her everywhere, thank you
1 reviews | Active since Jan 2017
Ms
Excellent, patiecient and professional service by Kate Nemkogwe. I will recommend her everywhere, thank you
1 reviews | Active since Sept 2026
Madrent is excellent 👍
Madrent is excellent 👍. Patricia's service is awesome and excellent.
1 reviews | Active since Sept 2026
Madrent is excellent 👍
Madrent is excellent 👍. Patricia's service is awesome and excellent.