Scores reflect the Overall AI Score for each category
Based on recent customer reviews, MadRent is consistently praised for a fast, well explained vehicle application and collection journey led by named consultants. Customers repeatedly describe approvals, contract walkthroughs and handovers as smooth and stress free. A recurring theme, however, is friction after the vehicle is handed over, particularly around debit order queries, account calls and unanswered follow ups on defects.
Top Strengths:
- •Staff Professionalism & Conduct: Customers name consultants such as Patricia, Siphiwe, Kate, Karabo More and Baantheng as patient, knowledgeable and genuinely invested. A recurring theme is staff explaining contracts until customers fully understand, with warmth described from reception through to management.
TrustIndex
6.5
NPS Score
73
Recommended: Very Likely
Oct '25 - Sep '26
Frequently Asked Questions About MadRent
What do customers say about MadRent?
Based on recent customer reviews, MadRent is consistently praised for a fast, well explained vehicle application and collection journey led by named consultants. Customers repeatedly describe approvals, contract walkthroughs and handovers as smooth and stress free. A recurring theme, however, is friction after the vehicle is handed over, particularly around debit order queries, account calls and unanswered follow ups on defects.
What is MadRent's biggest strength?
MadRent's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Customers name consultants such as Patricia, Siphiwe, Kate, Karabo More and Baantheng as patient, knowledgeable and genuinely invested. A recurring theme is staff explaining contracts until customers fully understand, with warmth described from reception through to management.
What are the most common complaints about MadRent?
The most common complaint about MadRent, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Aftercare. While consultants are praised for WhatsApp updates during applications, customers repeatedly describe unanswered calls to accounts, unresolved debit order date changes and sales staff going quiet once post handover faults or payment arrangements are raised.
Is MadRent trustworthy?
MadRent has a TrustIndex of 6.5 out of 10 on Hellopeter, based on 138 reviews in the last 12 months. They reply to 22% of negative reviews, typically within 10 hours 38 min. Hellopeter has tracked MadRent across 306 total reviews. How is the TrustIndex calculated? →
Recent reviews (138)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
I had a professional experience with the sales department
I had a professional experience with the sales department. I was happy on they treated us as customers. Once you enter their business, they welcomed you with warm hands 👐 They offered us drinks for free. They make sure that they put customers first, not otherway around. I love the experience we had with Siphiwe Ngwenya, very friendly and professional 😊. We really enjoyed our shopping and we were happy to drive away with the car of our choice ☺️. We wishes that Madrent could grow further to assist more people as they did to us 😊.
1 reviews | Active since Sept 2026
I had a professional experience with the sales department
I had a professional experience with the sales department. I was happy on they treated us as customers. Once you enter their business, they welcomed you with warm hands 👐 They offered us drinks for free. They make sure that they put customers first, not otherway around. I love the experience we had with Siphiwe Ngwenya, very friendly and professional 😊. We really enjoyed our shopping and we were happy to drive away with the car of our choice ☺️. We wishes that Madrent could grow further to assist more people as they did to us 😊.
1 reviews | Active since Jan 2020
A great service from Patricia, from starting the application to collecting the car
A great service from Patricia, from starting the application to collecting the car. If you want to get a car immediately after approval, she is the salesperson to go to. I'm happy ☺️
1 reviews | Active since Jan 2020
A great service from Patricia, from starting the application to collecting the car
A great service from Patricia, from starting the application to collecting the car. If you want to get a car immediately after approval, she is the salesperson to go to. I'm happy ☺️
1 reviews | Active since Sept 2026
Very poor customer service
I would not advise anybody to use them; the customer service is very poor. I have been struggling for the last 3 months just to have my debit order date moved from the 28th of each month to the 1st. I have even been requested to pay a prorata fee of R784 on top of my monthly installment to have my debit order date moved, which was paid. But still to date they could not assist in having this done.
1 reviews | Active since Sept 2026
Very poor customer service
I would not advise anybody to use them; the customer service is very poor. I have been struggling for the last 3 months just to have my debit order date moved from the 28th of each month to the 1st. I have even been requested to pay a prorata fee of R784 on top of my monthly installment to have my debit order date moved, which was paid. But still to date they could not assist in having this done.
1 reviews | Active since Mar 2021
Not worth it
This platform is what led me to use their services I have been using Madrent for 13 months without missing any of their payments. The pros & cons for using this service. Pros The cars are news unlike most rental companies which used old cars & smell of cigarettes. This is there only positive for me. Cons They will send u annoying messages about having money in your account or the car will be switched off & u have to pay r500 to switch it back on. This tells you that they know their clients can’t afford their services. When taking possession of their cars make sure that the road permit is valid bcs I realise that the hard way during a road block when the police said the permit expired. After making me wait 4 hrs while no help came from Madrent Find out that on the day when I returned the car that the deposit is no-refundable just my luck I wasn’t told this when I took out the contract The traditional rental companies have a sense to let you know what in the contract especially the deposit not their hiden cost. I was told about the prorate. Anyone who is looking to rent a car, I would say just go to the traditional rental companies bcs there u know what u are getting yourself into. Most of these postive comments are Madrent seems bias without context.
1 reviews | Active since Mar 2021
Not worth it
This platform is what led me to use their services I have been using Madrent for 13 months without missing any of their payments. The pros & cons for using this service. Pros The cars are news unlike most rental companies which used old cars & smell of cigarettes. This is there only positive for me. Cons They will send u annoying messages about having money in your account or the car will be switched off & u have to pay r500 to switch it back on. This tells you that they know their clients can’t afford their services. When taking possession of their cars make sure that the road permit is valid bcs I realise that the hard way during a road block when the police said the permit expired. After making me wait 4 hrs while no help came from Madrent Find out that on the day when I returned the car that the deposit is no-refundable just my luck I wasn’t told this when I took out the contract The traditional rental companies have a sense to let you know what in the contract especially the deposit not their hiden cost. I was told about the prorate. Anyone who is looking to rent a car, I would say just go to the traditional rental companies bcs there u know what u are getting yourself into. Most of these postive comments are Madrent seems bias without context.