Scores reflect the Overall AI Score for each category
Based on recent customer reviews, LiquidCapital is praised most for its call centre people, with customers naming consultants such as Nhlakanipho, Tiisetso, Karabo, Muhammad Zaeem, Tshepang and Dennise as patient, knowledgeable and quick to resolve queries. Service authorisations and goodwill approvals are frequently described as fast and hassle free, while the sharpest criticism centres on plan terms, rejected claims and cancellation refunds.
Top Strengths:
- •Staff Professionalism & Conduct: Customers repeatedly name individual consultants and describe them as patient, well informed and genuinely invested. A recurring theme is agents calming frustrated callers, explaining plan detail in plain language and escalating on the customer's behalf without being asked.
Replied to 100% of negative reviews
Reply time on negative reviews: 5h 27m
TrustIndex
10
Perfect Score
Ranking
#2
in Warranty & Service Plans
Reply Time
4h 16m
NPS Score
68
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 5h 27m
Nov '25 - Oct '26
Frequently Asked Questions About LiquidCapital
What do customers say about LiquidCapital?
Based on recent customer reviews, LiquidCapital is praised most for its call centre people, with customers naming consultants such as Nhlakanipho, Tiisetso, Karabo, Muhammad Zaeem, Tshepang and Dennise as patient, knowledgeable and quick to resolve queries. Service authorisations and goodwill approvals are frequently described as fast and hassle free, while the sharpest criticism centres on plan terms, rejected claims and cancellation refunds.
What is LiquidCapital's biggest strength?
LiquidCapital's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Customers repeatedly name individual consultants and describe them as patient, well informed and genuinely invested. A recurring theme is agents calming frustrated callers, explaining plan detail in plain language and escalating on the customer's behalf without being asked.
What are the most common complaints about LiquidCapital?
The most common complaint about LiquidCapital, based on Hellopeter's AI analysis of recent customer reviews, is Sales & Purchase Experience. A recurring complaint is that plan limits, waiting periods and interval rules were never explained at point of sale, only surfacing at claim stage. Cancellation admin fees, pro rata deductions and refused refunds drive the strongest dissatisfaction.
How does LiquidCapital compare to other Warranty & Service Plans companies?
LiquidCapital scores 3.9 out of 5 on Hellopeter's AI analysis of service quality in Warranty & Service Plans, compared to the Warranty & Service Plans industry average of 3.4. Their strongest theme is Staff Quality (4.5); their weakest is Pricing & Value (3.4). The top AI-rated Warranty & Service Plans business on Hellopeter is EZ-Wheels (4.5). How is the AI Score calculated? →
Is LiquidCapital trustworthy?
LiquidCapital has a TrustIndex of 10 out of 10 on Hellopeter, based on 2,258 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 5 hours 27 min. Hellopeter has tracked LiquidCapital across 9,457 total reviews. How is the TrustIndex calculated? →
Recent reviews (2,258)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
They have an excellent customer service
They have an excellent customer service. They care about their clients and they take matters into their own hands for an issue to be resolved and very nice and calm agents. Most importantly they do follow ups to make sure you are aligned.
1 reviews | Active since Oct 2026
They have an excellent customer service
They have an excellent customer service. They care about their clients and they take matters into their own hands for an issue to be resolved and very nice and calm agents. Most importantly they do follow ups to make sure you are aligned.
1 reviews | Active since Aug 2022
A gem within LiquidCapital
I want to specifically review the call centre agent I experienced today…her name is Nhlakanipho Mahlangu and she was absolutely wonderful! She was patient, kind and went above and beyond to ensure that my query was resolved. She even followed up to inform me that all was sorted. Liquid Capital, give Nhlakanipho a raise 🙌🏾
1 reviews | Active since Aug 2022
A gem within LiquidCapital
I want to specifically review the call centre agent I experienced today…her name is Nhlakanipho Mahlangu and she was absolutely wonderful! She was patient, kind and went above and beyond to ensure that my query was resolved. She even followed up to inform me that all was sorted. Liquid Capital, give Nhlakanipho a raise 🙌🏾
1 reviews | Active since Oct 2026
Mrs
Communication excellent with Thembekile seithati. I rate her 10/10 thank you
1 reviews | Active since Oct 2026
Mrs
Communication excellent with Thembekile seithati. I rate her 10/10 thank you
1 reviews | Active since Oct 2026
Miss
I was happy with the service. They spoke to me nicely.
1 reviews | Active since Oct 2026
Miss
I was happy with the service. They spoke to me nicely.
1 reviews | Active since Oct 2026
The Employee,Hope Help me with my plane to find out if there's still ,and if it is still possible...
The Employee,Hope Help me with my plane to find out if there's still ,and if it is still possible that I can take more services. She was resourceful and helpful. She was really friendly and I really appreciate her help . Thank you
1 reviews | Active since Oct 2026
The Employee,Hope Help me with my plane to find out if there's still ,and if it is still possible...
The Employee,Hope Help me with my plane to find out if there's still ,and if it is still possible that I can take more services. She was resourceful and helpful. She was really friendly and I really appreciate her help . Thank you